The Queens Gazette wrote an article about the announcement made by Senator Gianaris and Senator Schumer, which called on the TSA to designate on-duty passenger advocates at airports in order to resolve disputes between passengers and agents over screening issues.
“While the safety and security of our flights must be a top priority, we need to make sure that flying does not become a fear-inducing, degrading, and potentially humiliating experience,” Schumer said. “Right now, passengers who feel that their rights are about to be violated have nowhere to turn, but by training passenger advocates at each of our airports, the TSA can finally give passengers a voice.”