senate Bill S1240

Amended

Enacts the metropolitan transit authority pledge to customers

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Bill Status


  • Introduced
  • In Committee
  • On Floor Calendar
    • Passed Senate
    • Passed Assembly
  • Delivered to Governor
  • Signed/Vetoed by Governor
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actions

  • 09 / Jan / 2013
    • REFERRED TO TRANSPORTATION
  • 26 / Apr / 2013
    • AMEND AND RECOMMIT TO TRANSPORTATION
  • 26 / Apr / 2013
    • PRINT NUMBER 1240A
  • 12 / Jun / 2013
    • AMEND (T) AND RECOMMIT TO TRANSPORTATION
  • 12 / Jun / 2013
    • PRINT NUMBER 1240B
  • 08 / Jan / 2014
    • REFERRED TO TRANSPORTATION

Summary

Enacts the metropolitan transportation authority pledge to customers.

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Bill Details

Versions:
S1240
S1240A
S1240B
Legislative Cycle:
2013-2014
Current Committee:
Senate Transportation
Law Section:
Public Authorities Law
Laws Affected:
Add ยง1266-j, Pub Auth L
Versions Introduced in 2011-2012 Legislative Cycle:
S5506

Sponsor Memo

BILL NUMBER:S1240

TITLE OF BILL:
An act
to amend the public authorities law, in relation to enacting the
metropolitan transportation authority rider's bill of rights

PURPOSE OR GENERAL IDEA OF BILL:
This bill would require that the
Metropolitan Transit Authority provide the public with a consumer
bill of rights; this ensures that riders are provided with more
information and that their interests in utilizing the public
transport system are protected.

SUMMARY OF SPECIFIC PROVISIONS:
This bill amends the Public
Authorities Law by adding a new section, 1266-j, which implements the
Metropolitan Transit Authority Rider's Bill of Rights.

JUSTIFICATION:
While the services and limitations of the Metropolitan
Transit Authority have a large and significant effect on the
day-to-day lives of millions of New Yorkers, the public has
relatively little effect on MTA's decision making process. In
addition, the public has relatively little knowledge of their rights
as riders and while MTA has a method for submitting grievances, this
system needs to be modernized to ensure that riders have an effective
way of communicating with MTA to address areas of improvement. This
bill is a step in the right direction in ensuring that our vibrant
transit system remains reliable, safe, fast and clean.

PRIOR LEGISLATIVE HISTORY:
2011-12: S.5506 - Referred to Transportation

FISCAL IMPLICATIONS:
None to the state.

EFFECTIVE DATE:
This act shall take effect on the
first of January next succeeding the date on which it shall
have become law.

view bill text
                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                  1240

                       2013-2014 Regular Sessions

                            I N  S E N A T E

                               (PREFILED)

                             January 9, 2013
                               ___________

Introduced  by  Sen. PERKINS -- read twice and ordered printed, and when
  printed to be committed to the Committee on Transportation

AN ACT to amend the public authorities law, in relation to enacting  the
  metropolitan transportation authority rider's bill of rights

  THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section 1. The public authorities law  is  amended  by  adding  a  new
section 1266-j to read as follows:
  S  1266-J.  METROPOLITAN  TRANSPORTATION  AUTHORITY  RIDER'S  BILL  OF
RIGHTS.  ALL MEMBERS OF NEW YORK CITY'S TRANSIT RIDING PUBLIC  HAVE  THE
RIGHT TO:
  1. RELIABLE, ON-TIME, AFFORDABLE AND EFFICIENT TRANSIT.
  2.  ACCESS  TO ACCURATE, REAL-TIME INFORMATION AND CLEAR ANNOUNCEMENTS
ABOUT WHEN TRAINS AND BUSES WILL ARRIVE AND INFORMATION  CONCERNING  ANY
SIGNIFICANT  SERVICE  DELAYS BEFORE SWIPING A METROCARD, OR UPON ARRIVAL
AT A BUS STOP. IF A BUS, SUBWAY, OR COMMUTER RAIL  TRAIN  IS  MORE  THAN
FIFTEEN MINUTES LATE, UPDATED SERVICE INFORMATION WILL BE MADE AVAILABLE
VIA  INTERNET,  EMAIL OR TEXT MESSAGE TO SUBSCRIBERS, P.A. ANNOUNCEMENTS
ON SUBWAY PLATFORMS, AND ELECTRONIC  MESSAGE  BOARDS  ON  COMMUTER  RAIL
PLATFORMS.
  3. A MORE ACCESSIBLE TRANSIT SYSTEM, WITH LEVEL BOARDING FOR BUSES AND
WORKING ELEVATORS AND ESCALATORS WITHIN ALL SUBWAY STATIONS.
  4.  SAFE AND WELL-LIT SUBWAY AND BUS FACILITIES, WITH MTA EMPLOYEES ON
HAND TO PROVIDE INFORMATION AND RESPOND IN CASE OF EMERGENCY.
  5.  CLEAN,  REGULARLY  MAINTAINED  MTA  FACILITIES  INCLUDING   SUBWAY
STATIONS, SUBWAY CARS, BUSES AND BUS STOPS.
  6.  HELPFUL,  COURTEOUS  SERVICE  FROM STATION AGENTS, BUS DRIVERS AND
OTHER MTA EMPLOYEES.
  7. TRANSPARENT AND EASILY-USED LINES OF COMMUNICATION  BETWEEN  RIDERS
AND  THE  MTA  WITH  MECHANISMS  IN  PLACE TO ADDRESS RIDER CONCERNS AND

 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                      [ ] is old law to be omitted.
                                                           LBD03078-01-3

S. 1240                             2

COMPLAINTS.  CONVENIENT AND PROMINENTLY LOCATED BUS, TRAIN, AND  STATION
POSTERS  WILL  PROVIDE  THE  INFORMATION NEEDED TO REGISTER COMMENTS AND
COMPLAINTS WHICH WILL BE RESPONDED TO BY TOP LEVEL MANAGEMENT.
  8.  FARE  HIKES  THAT ARE ONLY ENACTED AS A LAST RESORT WHEN ALL OTHER
FUNDING OPTIONS HAVE BEEN EXHAUSTED, AS WELL AS STABLE FUNDING  FOR  THE
MTA FROM THE STATE AND CITY, IN GOOD ECONOMIC TIMES AND BAD.
  9.  OFFICIAL PRIORITIZATION OF THE OPERATION, MAINTENANCE AND IMPROVE-
MENT OF THE EXISTING TRAIN AND BUS NETWORK BEFORE ITS EXPANSION.
  10. A MINIMUM OF ONE TRANSIT WORKER AND ONE TRANSIT  RIDER  AS  VOTING
MEMBERS OF THE MTA BOARD OF DIRECTORS.
  S  2. This act shall take effect on the first of January next succeed-
ing the date on which it shall have become a law.

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