senate Bill S1240A

Amended

Enacts the metropolitan transit authority pledge to customers

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Bill Status


  • Introduced
  • In Committee
  • On Floor Calendar
    • Passed Senate
    • Passed Assembly
  • Delivered to Governor
  • Signed/Vetoed by Governor
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actions

  • 09 / Jan / 2013
    • REFERRED TO TRANSPORTATION
  • 26 / Apr / 2013
    • AMEND AND RECOMMIT TO TRANSPORTATION
  • 26 / Apr / 2013
    • PRINT NUMBER 1240A
  • 12 / Jun / 2013
    • AMEND (T) AND RECOMMIT TO TRANSPORTATION
  • 12 / Jun / 2013
    • PRINT NUMBER 1240B
  • 08 / Jan / 2014
    • REFERRED TO TRANSPORTATION

Summary

Enacts the metropolitan transportation authority pledge to customers.

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Bill Details

Versions:
S1240
S1240A
S1240B
Legislative Cycle:
2013-2014
Current Committee:
Senate Transportation
Law Section:
Public Authorities Law
Laws Affected:
Add ยง1266-j, Pub Auth L
Versions Introduced in 2011-2012 Legislative Cycle:
S5506

Sponsor Memo

BILL NUMBER:S1240A

TITLE OF BILL: An act to amend the public authorities law, in relation
to enacting the metropolitan transportation authority rider's bill of
rights

PURPOSE OR GENERAL IDEA OF BILL:
This bill would require that the Metropolitan Transit Authority provide
the public with a consumer bill of rights; this ensures that riders are
provided with more information and that their interests in utilizing the
public transport system are protected.

SUMMARY OF SPECIFIC PROVISIONS:
This bill amends the Public Authorities Law by adding a new section,
1266-j, which implements the Metropolitan Transit Authority Rider's Bill
of Rights.

JUSTIFICATION:
While the services and limitations of the Metropolitan Transit Authority
have a large and significant effect on the day-to-day lives of millions
of New Yorkers, the public has relatively little effect on MTA's deci-
sion making process. In addition, the public has relatively little know-
ledge of their rights as riders and while MTA has a method for submit-
ting grievances, this system needs to be modernized to ensure that
riders have an effective way of communicating with MTA to address areas
of improvement. This bill is a step in the right direction in ensuring
that our vibrant transit system remains reliable, safe, fast and clean.

PRIOR LEGISLATIVE HISTORY:
2011-12: S.5506 - Referred to Transportation

FISCAL IMPLICATIONS:
None to the state.

EFFECTIVE DATE:
This act shall take effect immediately.

view bill text
                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                 1240--A

                       2013-2014 Regular Sessions

                            I N  S E N A T E

                               (PREFILED)

                             January 9, 2013
                               ___________

Introduced  by  Sen. PERKINS -- read twice and ordered printed, and when
  printed to be committed to the Committee on Transportation --  commit-
  tee  discharged, bill amended, ordered reprinted as amended and recom-
  mitted to said committee

AN ACT to amend the public authorities law, in relation to enacting  the
  metropolitan transportation authority rider's bill of rights

  THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section 1. The public authorities law  is  amended  by  adding  a  new
section 1266-j to read as follows:
  S  1266-J.  METROPOLITAN  TRANSPORTATION  AUTHORITY  RIDER'S  BILL  OF
RIGHTS. 1. ALL USERS OF THE MASS TRANSIT FACILITIES OF THE  METROPOLITAN
TRANSPORTATION AUTHORITY SHALL HAVE:
  (A) THE RIGHT TO SAFE, RELIABLE, AND CLEAN TRANSIT FACILITIES, INCLUD-
ING  TRAINS, BUSES, SUBWAY CARS, COMMUTER RAIL COACHES, TRANSIT STATIONS
AND OTHER PASSENGER FACILITIES;
  (B) THE RIGHT TO HAVE EMPLOYEES  OF  THE  METROPOLITAN  TRANSPORTATION
AUTHORITY  AVAILABLE  AT  MULTI-TRAIN  OR MULTI-BUS STATIONS OR STOPS TO
PROVIDE INFORMATION AND RESPOND TO EMERGENCIES;
  (C) THE RIGHT TO BE TREATED COURTEOUSLY, AND WITH DIGNITY AND RESPECT,
FROM ALL EMPLOYEES OF THE METROPOLITAN TRANSPORTATION AUTHORITY;
  (D) THE RIGHT TO REASONABLE EXPECTATIONS THAT TRAINS,  BUSES,  SUBWAYS
OPERATED  BY  THE  METROPOLITAN TRANSPORTATION AUTHORITY WILL OPERATE ON
TIME. IF A TRAIN, BUS, SUBWAY OR COMMUTER RAIL  COACH  IS  SIGNIFICANTLY
DELAYED,  UPDATED  SERVICE INFORMATION WILL BE MADE AVAILABLE VIA INTER-
NET, EMAIL OR  TEXT  MESSAGE  TO  MASS  TRANSIT  USERS,  PUBLIC  ADDRESS
ANNOUNCEMENTS  ON  SUBWAY  PLATFORMS,  AND  ELECTRONIC MESSAGE BOARDS ON
STATIONS OR PLATFORMS;

 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                      [ ] is old law to be omitted.
                                                           LBD03078-03-3

S. 1240--A                          2

  (E) THE RIGHT TO  CLEAR,  INTELLIGIBLE  AND  TIMELY  ANNOUNCEMENTS  ON
TRAINS, BUSES, SUBWAYS, COMMUTER RAIL COACHES, AND IN STATIONS AND PLAT-
FORMS;
  (F)  THE  RIGHT  TO  BE  KEPT  INFORMED OF METROPOLITAN TRANSPORTATION
AUTHORITY ACTIONS OR DECISIONS THAT WILL HAVE A  SUBSTANTIAL  IMPACT  OF
THE FREQUENCY, SAFETY OR RELIABILITY OF AUTHORITY FACILITIES;
  (G)  THE  RIGHT  TO  A SIMPLE, DIRECT AND TRANSPARENT PROCESS TO ALLOW
RIDERS TO COMMUNICATE THEIR CONCERNS,  PROBLEMS  OR  COMPLAINTS  TO  THE
METROPOLITAN  TRANSPORTATION AUTHORITY. INFORMATION REGARDING THIS PROC-
ESS SHALL BE PROMINENTLY DISPLAYED IN ALL FACILITIES OF  THE  AUTHORITY,
INCLUDING   ITS  TRAINS,  BUSES,  SUBWAYS,  COMMUTER  RAIL  COACHES  AND
STATIONS.
  2. THE AUTHORITY SHALL ENSURE THAT THE  MASS  TRANSIT  USERS  AND  THE
GENERAL  PUBLIC ARE FULLY INFORMED AND MADE AWARE OF THE BILL OF RIGHTS,
INCLUDING PROMINENTLY DISPLAYING  OR  POSTING  THE  BILL  OF  RIGHTS  ON
TRAINS,  BUSES,  SUBWAYS, COMMUTER RAIL COACHES AND STATIONS OPERATED BY
THE AUTHORITY. THE BILL OF RIGHTS SHALL BE WRITTEN IN  ENGLISH,  SPANISH
AND  SUCH OTHER LANGUAGES AS THE AUTHORITY DEEMS NECESSARY AND APPROPRI-
ATE.
  S 2. This act shall take effect immediately.

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