senate Bill S7089

Enacts the metropolitan transit authority pledge to customers

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Bill Status


  • Introduced
  • In Committee
  • On Floor Calendar
    • Passed Senate
    • Passed Assembly
  • Delivered to Governor
  • Signed/Vetoed by Governor
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actions

  • 25 / Apr / 2014
    • REFERRED TO TRANSPORTATION
  • 03 / Jun / 2014
    • ORDERED TO THIRD READING CAL.1124
  • 10 / Jun / 2014
    • SUBSTITUTED BY A280C

Summary

Enacts the metropolitan transportation authority pledge to customers.

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Bill Details

See Assembly Version of this Bill:
A280C
Versions:
S7089
Legislative Cycle:
2013-2014
Law Section:
Public Authorities Law
Laws Affected:
Add 1266-j, Pub Auth L
Versions Introduced in Previous Legislative Cycles:
2011-2012: A3422, A6663A, A6663A
2009-2010: A9153
2007-2008: S7958

Sponsor Memo

BILL NUMBER:S7089

TITLE OF BILL: An act to amend the public authorities law, in
relation to enacting the metropolitan transportation authority pledge
to customers

PURPOSE OR GENERAL IDEA OF BILL:

This bill would require that the Metropolitan Transit Authority
provide the public with a pledge to customers; this ensures that
riders are provided with more information and that their interests in
utilizing the public transport system are protected.

SUMMARY OF SPECIFIC PROVISIONS:

This bill amends the Public Authorities Law by adding a new section,
1266-j, which implements the Metropolitan Transit Authority pledge to
customers.

JUSTIFICATION:

While the services and limitations of the Metropolitan Transit
Authority have a large and significant effect on the day-to-day lives
of millions of New Yorkers, the public has relatively little effect on
MTA's decision making process. In addition, the public has relatively
little knowledge of their rights as riders and while MTA has a method
for submitting grievances, this system needs to be modernized to
ensure that riders have an effective way of communicating with MTA to
address areas of improvement. This bill is a step in the right
direction in ensuring better communication between the MTA and riders
so that our vibrant transit system remains reliable, safe, fast and
clean.

PRIOR LEGISLATIVE HISTORY:

2011-2012: A.6663-A

FISCAL IMPLICATIONS:

None to the state.

EFFECTIVE DATE:

This act shall take effect ninetieth day after the bill has become law
provided that any rule or regulation required for its implementation
shall take effect immediately.

view bill text
                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                  7089

                            I N  S E N A T E

                             April 25, 2014
                               ___________

Introduced  by  Sen.  AVELLA -- read twice and ordered printed, and when
  printed to be committed to the Committee on Transportation

AN ACT to amend the public authorities law, in relation to enacting  the
  metropolitan transportation authority pledge to customers

  THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section 1. The public authorities law  is  amended  by  adding  a  new
section 1266-j to read as follows:
  S  1266-J.  METROPOLITAN TRANSPORTATION AUTHORITY PLEDGE TO CUSTOMERS.
1. A METROPOLITAN TRANSPORTATION AUTHORITY PLEDGE TO CUSTOMERS SHALL  BE
CREATED AND ADOPTED BY THE METROPOLITAN TRANSPORTATION AUTHORITY. A COPY
OF  SUCH  PLEDGE  SHALL  BE  POSTED ON THE WEB SITE OF THE AUTHORITY AND
SHALL BE POSTED IN STATIONS WHERE THE AUTHORITY MAKES REGULAR  POSTINGS.
THE  AUTHORITY  SHALL  POST  THE  PLEDGE IN THE LANGUAGE OR LANGUAGES IT
DEEMS NECESSARY AND APPROPRIATE.
  2. THE METROPOLITAN TRANSPORTATION AUTHORITY PLEDGE TO CUSTOMERS SHALL
BE IN THE FORM AND MANNER AS PRESCRIBED BY THE  AUTHORITY,  INCLUDE  THE
CONTACT  INFORMATION  OF  THE AUTHORITY, AND INCLUDE, BUT NOT BE LIMITED
TO, THE FOLLOWING:
  (A) A DESCRIPTION OF THE AUTHORITY'S COMMITMENT TO  PROVIDE  SAFE  AND
RELIABLE SERVICES;
  (B)  A DESCRIPTION OF THE AUTHORITY'S COMMITMENT TO PROVIDE TIMELY AND
ACCURATE INFORMATION ON ITS SERVICES;
  (C) A COMMITMENT THAT EMPLOYEES WILL PROVIDE SERVICE  IN  A  COURTEOUS
MANNER;
  (D)  A  DESCRIPTION  OF  THE  AUTHORITY'S COMMITMENT TO MAINTAIN CLEAN
STATIONS, FACILITIES, SUBWAYS AND BUSES;
  (E) A DESCRIPTION OF THE AUTHORITY'S POLICIES WHEN IT COMES TO ARRANG-
ING ALTERNATIVE TRANSPORTATION WHEN SERVICE IS INTERRUPTED;
  (F) WHEN SERVICE IS INTERRUPTED,  A  DESCRIPTION  OF  THE  AUTHORITY'S
POLICIES  WHEN  IT  COMES  TO  CONSIDERING THE COMFORT OF INCONVENIENCED
CUSTOMERS;
  (G)  WHEN  SERVICE  IS  INTERRUPTED  DUE  TO  WEATHER  CONDITIONS,   A
DESCRIPTION OF THE AUTHORITY'S POLICIES ON NOTIFYING CUSTOMERS;

 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                      [ ] is old law to be omitted.
                                                           LBD03078-08-4

S. 7089                             2

  (H) WHEN SERVICE IS SEVERELY INTERRUPTED, A DESCRIPTION OF THE AUTHOR-
ITY'S POLICIES ON SERVICE RESTORATION.
  3. THE AUTHORITY FROM TIME TO TIME MAY, UPDATE AND AMEND THE METROPOL-
ITAN  TRANSPORTATION AUTHORITY PLEDGE TO CUSTOMERS AS IT DEEMS NECESSARY
AND PROPER AND MAY ADOPT RULES AND REGULATIONS FOR THE  PROPER  ADMINIS-
TRATION OF THIS SECTION.
  S  2.  This  act shall take effect on the ninetieth day after it shall
have become a law provided, however,  that  effective  immediately,  the
addition,  amendment  and/or  repeal of any rule or regulation necessary
for the implementation of this act on its effective date  is  authorized
to be made and completed on or before such date.

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