Heat & Hot Water Hotline Up and Running to Help New Yorkers Across the City Quickly Resolve Outages


    Heat & Hot Water Hotline - 212-669-7250

    Email -



    Don’t Go Another Day Without Heat. Report it.


    Step 1:

    Contact your Landlord

    Allow your Building Management the Chance to Restore Heat

    Step 2:

    Call 3-1-1

    Record your complaint number and an HPD inspector will visit your building to issue violations or make boiler repairs.

    Step 3:

    Call Senator Lanza @ 718-984-4073



    Our Constituent Services Associates will work with you, the Public Advocate, your landlord and HPD to ensure heat is restored as quickly as possible.