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From Liz Krueger:
What my senator can do for me
“311” is a free service available via phone (3-1-1) and the internet (www.nyc.gov/apps/311/) that offers access to New York City government services. Through 3-1-1 you can obtain information, report a problem, or request services.
To learn more about 311 and how you can best put this City government service to work for you, check out Sen. Krueger's 311 tip sheet, available here.