senate Bill S1240A

2013-2014 Legislative Session

Enacts the metropolitan transit authority pledge to customers

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Archive: Last Bill Status - In Committee


  • Introduced
  • In Committee
  • On Floor Calendar
    • Passed Senate
    • Passed Assembly
  • Delivered to Governor
  • Signed/Vetoed by Governor

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Actions

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Assembly Actions - Lowercase
Senate Actions - UPPERCASE
Jan 08, 2014 referred to transportation
Jun 12, 2013 print number 1240b
amend (t) and recommit to transportation
Apr 26, 2013 print number 1240a
amend and recommit to transportation
Jan 09, 2013 referred to transportation

Bill Amendments

Original
A
B (Active)
Original
A
B (Active)

S1240 - Bill Details

Current Committee:
Law Section:
Public Authorities Law
Laws Affected:
Add §1266-j, Pub Auth L
Versions Introduced in 2011-2012 Legislative Session:
S5506

S1240 - Bill Texts

view summary

Enacts the metropolitan transportation authority pledge to customers.

view sponsor memo
BILL NUMBER:S1240

TITLE OF BILL:
An act
to amend the public authorities law, in relation to enacting the
metropolitan transportation authority rider's bill of rights

PURPOSE OR GENERAL IDEA OF BILL:
This bill would require that the
Metropolitan Transit Authority provide the public with a consumer
bill of rights; this ensures that riders are provided with more
information and that their interests in utilizing the public
transport system are protected.

SUMMARY OF SPECIFIC PROVISIONS:
This bill amends the Public
Authorities Law by adding a new section, 1266-j, which implements the
Metropolitan Transit Authority Rider's Bill of Rights.

JUSTIFICATION:
While the services and limitations of the Metropolitan
Transit Authority have a large and significant effect on the
day-to-day lives of millions of New Yorkers, the public has
relatively little effect on MTA's decision making process. In
addition, the public has relatively little knowledge of their rights
as riders and while MTA has a method for submitting grievances, this
system needs to be modernized to ensure that riders have an effective
way of communicating with MTA to address areas of improvement. This
bill is a step in the right direction in ensuring that our vibrant
transit system remains reliable, safe, fast and clean.

PRIOR LEGISLATIVE HISTORY:
2011-12: S.5506 - Referred to Transportation

FISCAL IMPLICATIONS:
None to the state.

EFFECTIVE DATE:
This act shall take effect on the
first of January next succeeding the date on which it shall
have become law.

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                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                  1240

                       2013-2014 Regular Sessions

                            I N  S E N A T E

                               (PREFILED)

                             January 9, 2013
                               ___________

Introduced  by  Sen. PERKINS -- read twice and ordered printed, and when
  printed to be committed to the Committee on Transportation

AN ACT to amend the public authorities law, in relation to enacting  the
  metropolitan transportation authority rider's bill of rights

  THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section 1. The public authorities law  is  amended  by  adding  a  new
section 1266-j to read as follows:
  S  1266-J.  METROPOLITAN  TRANSPORTATION  AUTHORITY  RIDER'S  BILL  OF
RIGHTS.  ALL MEMBERS OF NEW YORK CITY'S TRANSIT RIDING PUBLIC  HAVE  THE
RIGHT TO:
  1. RELIABLE, ON-TIME, AFFORDABLE AND EFFICIENT TRANSIT.
  2.  ACCESS  TO ACCURATE, REAL-TIME INFORMATION AND CLEAR ANNOUNCEMENTS
ABOUT WHEN TRAINS AND BUSES WILL ARRIVE AND INFORMATION  CONCERNING  ANY
SIGNIFICANT  SERVICE  DELAYS BEFORE SWIPING A METROCARD, OR UPON ARRIVAL
AT A BUS STOP. IF A BUS, SUBWAY, OR COMMUTER RAIL  TRAIN  IS  MORE  THAN
FIFTEEN MINUTES LATE, UPDATED SERVICE INFORMATION WILL BE MADE AVAILABLE
VIA  INTERNET,  EMAIL OR TEXT MESSAGE TO SUBSCRIBERS, P.A. ANNOUNCEMENTS
ON SUBWAY PLATFORMS, AND ELECTRONIC  MESSAGE  BOARDS  ON  COMMUTER  RAIL
PLATFORMS.
  3. A MORE ACCESSIBLE TRANSIT SYSTEM, WITH LEVEL BOARDING FOR BUSES AND
WORKING ELEVATORS AND ESCALATORS WITHIN ALL SUBWAY STATIONS.
  4.  SAFE AND WELL-LIT SUBWAY AND BUS FACILITIES, WITH MTA EMPLOYEES ON
HAND TO PROVIDE INFORMATION AND RESPOND IN CASE OF EMERGENCY.
  5.  CLEAN,  REGULARLY  MAINTAINED  MTA  FACILITIES  INCLUDING   SUBWAY
STATIONS, SUBWAY CARS, BUSES AND BUS STOPS.
  6.  HELPFUL,  COURTEOUS  SERVICE  FROM STATION AGENTS, BUS DRIVERS AND
OTHER MTA EMPLOYEES.
  7. TRANSPARENT AND EASILY-USED LINES OF COMMUNICATION  BETWEEN  RIDERS
AND  THE  MTA  WITH  MECHANISMS  IN  PLACE TO ADDRESS RIDER CONCERNS AND

 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                      [ ] is old law to be omitted.
                                                           LBD03078-01-3

S. 1240                             2

COMPLAINTS.  CONVENIENT AND PROMINENTLY LOCATED BUS, TRAIN, AND  STATION
POSTERS  WILL  PROVIDE  THE  INFORMATION NEEDED TO REGISTER COMMENTS AND
COMPLAINTS WHICH WILL BE RESPONDED TO BY TOP LEVEL MANAGEMENT.
  8.  FARE  HIKES  THAT ARE ONLY ENACTED AS A LAST RESORT WHEN ALL OTHER
FUNDING OPTIONS HAVE BEEN EXHAUSTED, AS WELL AS STABLE FUNDING  FOR  THE
MTA FROM THE STATE AND CITY, IN GOOD ECONOMIC TIMES AND BAD.
  9.  OFFICIAL PRIORITIZATION OF THE OPERATION, MAINTENANCE AND IMPROVE-
MENT OF THE EXISTING TRAIN AND BUS NETWORK BEFORE ITS EXPANSION.
  10. A MINIMUM OF ONE TRANSIT WORKER AND ONE TRANSIT  RIDER  AS  VOTING
MEMBERS OF THE MTA BOARD OF DIRECTORS.
  S  2. This act shall take effect on the first of January next succeed-
ing the date on which it shall have become a law.

S1240A - Bill Details

Current Committee:
Law Section:
Public Authorities Law
Laws Affected:
Add §1266-j, Pub Auth L
Versions Introduced in 2011-2012 Legislative Session:
S5506

S1240A - Bill Texts

view summary

Enacts the metropolitan transportation authority pledge to customers.

view sponsor memo
BILL NUMBER:S1240A

TITLE OF BILL: An act to amend the public authorities law, in relation
to enacting the metropolitan transportation authority rider's bill of
rights

PURPOSE OR GENERAL IDEA OF BILL:
This bill would require that the Metropolitan Transit Authority provide
the public with a consumer bill of rights; this ensures that riders are
provided with more information and that their interests in utilizing the
public transport system are protected.

SUMMARY OF SPECIFIC PROVISIONS:
This bill amends the Public Authorities Law by adding a new section,
1266-j, which implements the Metropolitan Transit Authority Rider's Bill
of Rights.

JUSTIFICATION:
While the services and limitations of the Metropolitan Transit Authority
have a large and significant effect on the day-to-day lives of millions
of New Yorkers, the public has relatively little effect on MTA's deci-
sion making process. In addition, the public has relatively little know-
ledge of their rights as riders and while MTA has a method for submit-
ting grievances, this system needs to be modernized to ensure that
riders have an effective way of communicating with MTA to address areas
of improvement. This bill is a step in the right direction in ensuring
that our vibrant transit system remains reliable, safe, fast and clean.

PRIOR LEGISLATIVE HISTORY:
2011-12: S.5506 - Referred to Transportation

FISCAL IMPLICATIONS:
None to the state.

EFFECTIVE DATE:
This act shall take effect immediately.

view full text
download pdf
                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                 1240--A

                       2013-2014 Regular Sessions

                            I N  S E N A T E

                               (PREFILED)

                             January 9, 2013
                               ___________

Introduced  by  Sen. PERKINS -- read twice and ordered printed, and when
  printed to be committed to the Committee on Transportation --  commit-
  tee  discharged, bill amended, ordered reprinted as amended and recom-
  mitted to said committee

AN ACT to amend the public authorities law, in relation to enacting  the
  metropolitan transportation authority rider's bill of rights

  THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section 1. The public authorities law  is  amended  by  adding  a  new
section 1266-j to read as follows:
  S  1266-J.  METROPOLITAN  TRANSPORTATION  AUTHORITY  RIDER'S  BILL  OF
RIGHTS. 1. ALL USERS OF THE MASS TRANSIT FACILITIES OF THE  METROPOLITAN
TRANSPORTATION AUTHORITY SHALL HAVE:
  (A) THE RIGHT TO SAFE, RELIABLE, AND CLEAN TRANSIT FACILITIES, INCLUD-
ING  TRAINS, BUSES, SUBWAY CARS, COMMUTER RAIL COACHES, TRANSIT STATIONS
AND OTHER PASSENGER FACILITIES;
  (B) THE RIGHT TO HAVE EMPLOYEES  OF  THE  METROPOLITAN  TRANSPORTATION
AUTHORITY  AVAILABLE  AT  MULTI-TRAIN  OR MULTI-BUS STATIONS OR STOPS TO
PROVIDE INFORMATION AND RESPOND TO EMERGENCIES;
  (C) THE RIGHT TO BE TREATED COURTEOUSLY, AND WITH DIGNITY AND RESPECT,
FROM ALL EMPLOYEES OF THE METROPOLITAN TRANSPORTATION AUTHORITY;
  (D) THE RIGHT TO REASONABLE EXPECTATIONS THAT TRAINS,  BUSES,  SUBWAYS
OPERATED  BY  THE  METROPOLITAN TRANSPORTATION AUTHORITY WILL OPERATE ON
TIME. IF A TRAIN, BUS, SUBWAY OR COMMUTER RAIL  COACH  IS  SIGNIFICANTLY
DELAYED,  UPDATED  SERVICE INFORMATION WILL BE MADE AVAILABLE VIA INTER-
NET, EMAIL OR  TEXT  MESSAGE  TO  MASS  TRANSIT  USERS,  PUBLIC  ADDRESS
ANNOUNCEMENTS  ON  SUBWAY  PLATFORMS,  AND  ELECTRONIC MESSAGE BOARDS ON
STATIONS OR PLATFORMS;

 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                      [ ] is old law to be omitted.
                                                           LBD03078-03-3

S. 1240--A                          2

  (E) THE RIGHT TO  CLEAR,  INTELLIGIBLE  AND  TIMELY  ANNOUNCEMENTS  ON
TRAINS, BUSES, SUBWAYS, COMMUTER RAIL COACHES, AND IN STATIONS AND PLAT-
FORMS;
  (F)  THE  RIGHT  TO  BE  KEPT  INFORMED OF METROPOLITAN TRANSPORTATION
AUTHORITY ACTIONS OR DECISIONS THAT WILL HAVE A  SUBSTANTIAL  IMPACT  OF
THE FREQUENCY, SAFETY OR RELIABILITY OF AUTHORITY FACILITIES;
  (G)  THE  RIGHT  TO  A SIMPLE, DIRECT AND TRANSPARENT PROCESS TO ALLOW
RIDERS TO COMMUNICATE THEIR CONCERNS,  PROBLEMS  OR  COMPLAINTS  TO  THE
METROPOLITAN  TRANSPORTATION AUTHORITY. INFORMATION REGARDING THIS PROC-
ESS SHALL BE PROMINENTLY DISPLAYED IN ALL FACILITIES OF  THE  AUTHORITY,
INCLUDING   ITS  TRAINS,  BUSES,  SUBWAYS,  COMMUTER  RAIL  COACHES  AND
STATIONS.
  2. THE AUTHORITY SHALL ENSURE THAT THE  MASS  TRANSIT  USERS  AND  THE
GENERAL  PUBLIC ARE FULLY INFORMED AND MADE AWARE OF THE BILL OF RIGHTS,
INCLUDING PROMINENTLY DISPLAYING  OR  POSTING  THE  BILL  OF  RIGHTS  ON
TRAINS,  BUSES,  SUBWAYS, COMMUTER RAIL COACHES AND STATIONS OPERATED BY
THE AUTHORITY. THE BILL OF RIGHTS SHALL BE WRITTEN IN  ENGLISH,  SPANISH
AND  SUCH OTHER LANGUAGES AS THE AUTHORITY DEEMS NECESSARY AND APPROPRI-
ATE.
  S 2. This act shall take effect immediately.

S1240B (ACTIVE) - Bill Details

Current Committee:
Law Section:
Public Authorities Law
Laws Affected:
Add §1266-j, Pub Auth L
Versions Introduced in 2011-2012 Legislative Session:
S5506

S1240B (ACTIVE) - Bill Texts

view summary

Enacts the metropolitan transportation authority pledge to customers.

view sponsor memo
BILL NUMBER:S1240B

TITLE OF BILL: An act to amend the public authorities law, in
relation to enacting the metropolitan transportation authority pledge
to customers

PURPOSE OR GENERAL IDEA OF BILL: This bill would require that the
Metropolitan Transit Authority provide the public with a pledge to
customers; this ensures that riders are provided with more information
and that their interests in utilizing the public transport system are
protected.

SUMMARY OF SPECIFIC PROVISIONS: This bill amends the Public
Authorities Law by adding a new section, 1266-j, which implements the
Metropolitan Transit Authority pledge to customers.

JUSTIFICATION: While the services and limitations of the Metropolitan
Transit Authority have a large and significant effect on the
day-to-day lives of millions of New Yorkers, the public has relatively
little effect on MIA's decision making process. in addition, the
public has relatively little knowledge of their rights as riders and
while MTA has a method for submitting grievances, this system needs to
be modernized to ensure that riders have an effective way of
communicating with MIA to address areas of improvement. This bill is a
step in the right direction in ensuring better communication between
the MTA and riders so that Our vibrant transit system remains
reliable, safe, fast and clean.

PRIOR LEGISLATIVE HISTORY: 2011-2012: S.5506 - Referred to
Transportation

FISCAL IMPLICATIONS: None to the state.

EFFECTIVE DATE: This act shall take effect January 1, 2014 provided
that any rule or regulation required for its implementation shall take
effect immediately.

view full text
download pdf
                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                 1240--B

                       2013-2014 Regular Sessions

                            I N  S E N A T E

                               (PREFILED)

                             January 9, 2013
                               ___________

Introduced  by  Sen. PERKINS -- read twice and ordered printed, and when
  printed to be committed to the Committee on Transportation --  commit-
  tee  discharged, bill amended, ordered reprinted as amended and recom-
  mitted to  said  committee  --  committee  discharged,  bill  amended,
  ordered reprinted as amended and recommitted to said committee

AN  ACT to amend the public authorities law, in relation to enacting the
  metropolitan transportation authority pledge to customers

  THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND  ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section  1.  The  public  authorities  law  is amended by adding a new
section 1266-j to read as follows:
  S 1266-J. METROPOLITAN TRANSPORTATION AUTHORITY PLEDGE  TO  CUSTOMERS.
1.  A METROPOLITAN TRANSPORTATION AUTHORITY PLEDGE TO CUSTOMERS SHALL BE
CREATED AND ADOPTED BY THE METROPOLITAN TRANSPORTATION AUTHORITY. A COPY
OF SUCH PLEDGE SHALL BE POSTED ON THE WEB  SITE  OF  THE  AUTHORITY  AND
SHALL  BE POSTED IN STATIONS WHERE THE AUTHORITY MAKES REGULAR POSTINGS.
THE AUTHORITY SHALL POST THE PLEDGE IN  THE  LANGUAGE  OR  LANGUAGES  IT
DEEMS NECESSARY AND APPROPRIATE.
  2. THE METROPOLITAN TRANSPORTATION AUTHORITY PLEDGE TO CUSTOMERS SHALL
BE  IN  THE  FORM AND MANNER AS PRESCRIBED BY THE AUTHORITY, INCLUDE THE
CONTACT INFORMATION OF THE AUTHORITY, AND INCLUDE, BUT  NOT  BE  LIMITED
TO, THE FOLLOWING:
  (A)  A  DESCRIPTION  OF THE AUTHORITY'S COMMITMENT TO PROVIDE SAFE AND
RELIABLE SERVICES;
  (B) A DESCRIPTION OF THE AUTHORITY'S COMMITMENT TO PROVIDE TIMELY  AND
ACCURATE INFORMATION ON ITS SERVICES;
  (C)  A  COMMITMENT  THAT EMPLOYEES WILL PROVIDE SERVICE IN A COURTEOUS
MANNER;
  (D) A DESCRIPTION OF THE  AUTHORITY'S  COMMITMENT  TO  MAINTAIN  CLEAN
STATIONS, FACILITIES, SUBWAYS AND BUSES;

 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                      [ ] is old law to be omitted.
                                                           LBD03078-05-3

S. 1240--B                          2

  (E) A DESCRIPTION OF THE AUTHORITY'S POLICIES WHEN IT COMES TO ARRANG-
ING ALTERNATIVE TRANSPORTATION WHEN SERVICE IS INTERRUPTED;
  (F)  WHEN  SERVICE  IS  INTERRUPTED,  A DESCRIPTION OF THE AUTHORITY'S
POLICIES WHEN IT COMES TO  CONSIDERING  THE  COMFORT  OF  INCONVENIENCED
CUSTOMERS;
  (G)   WHEN  SERVICE  IS  INTERRUPTED  DUE  TO  WEATHER  CONDITIONS,  A
DESCRIPTION OF THE AUTHORITY'S POLICIES ON NOTIFYING CUSTOMERS;
  (H) WHEN SERVICE IS SEVERELY INTERRUPTED, A DESCRIPTION OF THE AUTHOR-
ITY'S POLICIES ON SERVICE RESTORATION.
  3. THE AUTHORITY FROM TIME TO TIME MAY, UPDATE AND AMEND THE METROPOL-
ITAN TRANSPORTATION AUTHORITY PLEDGE TO CUSTOMERS AS IT DEEMS  NECESSARY
AND  PROPER  AND MAY ADOPT RULES AND REGULATIONS FOR THE PROPER ADMINIS-
TRATION OF THIS SECTION.
  S 2. This act shall take effect January 1,  2014,  provided,  however,
that effective immediately, the addition, amendment and/or repeal of any
rule  or  regulation necessary for the implementation of this act on its
effective date is authorized to be made and completed on or before  such
date.

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