senate Bill S4434C

2013-2014 Legislative Session

Requires certain companies to operate and maintain call centers

download bill text pdf

Sponsored By

Archive: Last Bill Status - In Senate Committee Investigations And Government Operations Committee


  • Introduced
  • In Committee
  • On Floor Calendar
    • Passed Senate
    • Passed Assembly
  • Delivered to Governor
  • Signed/Vetoed by Governor

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Actions

view actions (8)
Assembly Actions - Lowercase
Senate Actions - UPPERCASE
Mar 05, 2014 print number 4434c
Mar 05, 2014 amend and recommit to investigations and government operations
Jan 08, 2014 referred to investigations and government operations
Jun 18, 2013 print number 4434b
Jun 18, 2013 amend (t) and recommit to investigations and government operations
May 24, 2013 print number 4434a
May 24, 2013 amend and recommit to investigations and government operations
Apr 01, 2013 referred to investigations and government operations

Co-Sponsors

S4434 - Details

See Assembly Version of this Bill:
A7144
Current Committee:
Senate Investigations And Government Operations
Law Section:
Public Service Law
Laws Affected:
Amd §65, Pub Serv L; add §399-yyy, Gen Bus L
Versions Introduced in Other Legislative Sessions:
2015-2016: S3635, A668
2017-2018: S5812, S6282, A4350, A7615
2019-2020: A567

S4434 - Summary

Requires certain companies to operate and maintain call centers; prevents closure without notice and a hearing before the public service commission.

S4434 - Sponsor Memo

S4434 - Bill Text download pdf

                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                  4434

                       2013-2014 Regular Sessions

                            I N  S E N A T E

                              April 1, 2013
                               ___________

Introduced  by  Sen. MAZIARZ -- read twice and ordered printed, and when
  printed to be committed to the Committee on Investigations and Govern-
  ment Operations

AN ACT to amend the tax law, in relation to creating a telecommunication
  industry jobs tax credit; to amend the labor law, in relation  to  the
  New York call center jobs act; and to amend the public service law, in
  relation to utility service call centers

  THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section 1. The tax law is amended by adding a new section 38  to  read
as follows:
  S  38.  TELECOMMUNICATION  INDUSTRY  JOBS TAX CREDIT. (A) ALLOWANCE OF
CREDIT. AN ELIGIBLE TAXPAYER  SHALL  BE  ALLOWED  A  CREDIT,  OF  TWENTY
PERCENT  OF THE QUALIFIED WAGES.  THE TAXPAYER MAY CLAIM THIS CREDIT FOR
EACH NEW EMPLOYEE FOR A PERIOD OF THREE CONSECUTIVE YEARS OF EMPLOYMENT.
  (B) DEFINITIONS. (1) "ELIGIBLE TAXPAYER" MEANS EVERY TELECOMMUNICATION
AND CABLE CORPORATION, THEIR SUBSIDIARIES OR THEIR INDEPENDENT  CONTRAC-
TORS  WHICH  FURNISH TRADITIONAL LANDLINE TELEPHONE SERVICE, FIBER OPTIC
SERVICE,  VOICE  OVER  INTERNET  PROTOCOL  (VOIP),  CABLE  OR   INTERNET
SERVICES,  THAT IS AN "EMPLOYER" AS DEFINED IN PARAGRAPH (A) OF SUBDIVI-
SION TWO OF SECTION SEVEN HUNDRED SEVENTY OF THE LABOR LAW.
  (2) "CALL CENTER" SHALL MEAN A FACILITY  OR  OTHER  OPERATION  WHEREBY
EMPLOYEES  RECEIVE TELEPHONE CALLS OR OTHER ELECTRONIC COMMUNICATION FOR
THE PURPOSE OF PROVIDING CUSTOMER ASSISTANCE OR  OTHER  SERVICES  DESIG-
NATED IN PARAGRAPH THREE OF THIS SUBDIVISION.
  (3)  "CALL  CENTER  JOB" SHALL MEAN THE CREATION OF OR RELOCATION OF A
NEW CALL CENTER SERVICE ASSISTANCE JOB IN THIS STATE INCLUDING, BUT  NOT
LIMITED  TO  OPERATOR  SERVICES,  REPAIR  SERVICES, DIRECTORY ASSISTANCE
BUREAUS,  RESIDENTIAL  AND  BUSINESS  CUSTOMER  ASSISTANCE,   AND   CALL
COMPLETION SERVICES FOR THE FOLLOWING TASKS:

 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                      [ ] is old law to be omitted.
                                                           LBD09123-04-3

Co-Sponsors

view additional co-sponsors

S4434A - Details

See Assembly Version of this Bill:
A7144
Current Committee:
Senate Investigations And Government Operations
Law Section:
Public Service Law
Laws Affected:
Amd §65, Pub Serv L; add §399-yyy, Gen Bus L
Versions Introduced in Other Legislative Sessions:
2015-2016: S3635, A668
2017-2018: S5812, S6282, A4350, A7615
2019-2020: A567

S4434A - Summary

Requires certain companies to operate and maintain call centers; prevents closure without notice and a hearing before the public service commission.

S4434A - Sponsor Memo

S4434A - Bill Text download pdf

                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                 4434--A

                       2013-2014 Regular Sessions

                            I N  S E N A T E

                              April 1, 2013
                               ___________

Introduced  by  Sens.  MAZIARZ, ADDABBO, AVELLA, HOYLMAN, LARKIN -- read
  twice and ordered printed, and when printed to  be  committed  to  the
  Committee  on  Investigations  and  Government Operations -- committee
  discharged, bill amended, ordered reprinted as amended and recommitted
  to said committee

AN ACT to amend the tax law, in relation to creating a telecommunication
  industry jobs tax credit; to amend the labor law, in relation  to  the
  New York call center jobs act; and to amend the public service law, in
  relation to utility service call centers

  THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section 1. The tax law is amended by adding a new section 39  to  read
as follows:
  S  39.  TELECOMMUNICATION  INDUSTRY  JOBS TAX CREDIT. (A) ALLOWANCE OF
CREDIT. AN ELIGIBLE TAXPAYER  SHALL  BE  ALLOWED  A  CREDIT,  OF  TWENTY
PERCENT  OF THE QUALIFIED WAGES.  THE TAXPAYER MAY CLAIM THIS CREDIT FOR
EACH NEW EMPLOYEE FOR A PERIOD OF THREE CONSECUTIVE YEARS OF EMPLOYMENT.
  (B) DEFINITIONS. (1) "ELIGIBLE TAXPAYER" MEANS EVERY TELECOMMUNICATION
AND CABLE CORPORATION, THEIR SUBSIDIARIES OR THEIR INDEPENDENT  CONTRAC-
TORS  WHICH  FURNISH TRADITIONAL LANDLINE TELEPHONE SERVICE, FIBER OPTIC
SERVICE,  VOICE  OVER  INTERNET  PROTOCOL  (VOIP),  CABLE  OR   INTERNET
SERVICES,  THAT IS AN "EMPLOYER" AS DEFINED IN PARAGRAPH (A) OF SUBDIVI-
SION TWO OF SECTION SEVEN HUNDRED SEVENTY OF THE LABOR LAW.
  (2) "CALL CENTER" SHALL MEAN A FACILITY  OR  OTHER  OPERATION  WHEREBY
EMPLOYEES  RECEIVE TELEPHONE CALLS OR OTHER ELECTRONIC COMMUNICATION FOR
THE PURPOSE OF PROVIDING CUSTOMER ASSISTANCE OR  OTHER  SERVICES  DESIG-
NATED IN PARAGRAPH THREE OF THIS SUBDIVISION.
  (3)  "CALL  CENTER  JOB" SHALL MEAN THE CREATION OF OR RELOCATION OF A
NEW CALL CENTER SERVICE ASSISTANCE JOB IN THIS STATE INCLUDING, BUT  NOT
LIMITED  TO  OPERATOR  SERVICES,  REPAIR  SERVICES, DIRECTORY ASSISTANCE

 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                      [ ] is old law to be omitted.
                                                           LBD09123-06-3

Co-Sponsors

view additional co-sponsors

S4434B - Details

See Assembly Version of this Bill:
A7144
Current Committee:
Senate Investigations And Government Operations
Law Section:
Public Service Law
Laws Affected:
Amd §65, Pub Serv L; add §399-yyy, Gen Bus L
Versions Introduced in Other Legislative Sessions:
2015-2016: S3635, A668
2017-2018: S5812, S6282, A4350, A7615
2019-2020: A567

S4434B - Summary

Requires certain companies to operate and maintain call centers; prevents closure without notice and a hearing before the public service commission.

S4434B - Sponsor Memo

S4434B - Bill Text download pdf

                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                 4434--B

                       2013-2014 Regular Sessions

                            I N  S E N A T E

                              April 1, 2013
                               ___________

Introduced  by  Sens.  MAZIARZ,  ADDABBO,  AVELLA,  CARLUCCI, ESPAILLAT,
  GIPSON, HOYLMAN, LARKIN, LATIMER, MARTINS,  O'BRIEN,  PARKER,  RIVERA,
  SAVINO,  SERRANO,  TKACZYK -- read twice and ordered printed, and when
  printed to be committed to the Committee on Investigations and Govern-
  ment  Operations  --  committee  discharged,  bill  amended,   ordered
  reprinted  as  amended  and recommitted to said committee -- committee
  discharged, bill amended, ordered reprinted as amended and recommitted
  to said committee

AN ACT to amend the public service law and the general business law,  in
  relation to call centers

  THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section 1. Section 65 of the public service law is amended by adding a
new subdivision 16 to read as follows:
  16. (A) EVERY TELECOMMUNICATION COMPANY CERTIFIED  BY  THE  COMMISSION
AND  THEIR SUBSIDIARIES PROVIDING CALL CENTER SERVICE ASSISTANCE INCLUD-
ING, BUT NOT LIMITED TO OPERATOR SERVICES, DIRECTORY ASSISTANCE  BUREAUS
AND CALL COMPLETION SERVICES FOR THE FOLLOWING:
  (1)  EXPLAINING  COMPANY  RATES,  REGULATIONS,  POLICIES,  PROCEDURES,
EQUIPMENT, CUSTOMER SERVICE OPTIONS AND COMMON PRACTICES;
  (2) DETERMINING CUSTOMER FINANCIAL RESPONSIBILITY, REQUIRED  DEPOSITS,
BILLING RATES, OR HANDLING PAYMENT AND OTHER CREDIT ARRANGEMENTS SUCH AS
OBTAINING DEPOSITS, FINANCIAL STATEMENTS AND PAYMENT PLANS;
  (3) TAKING REQUESTS FOR NEW OR ADDITIONAL SERVICES, INCLUDING, BUT NOT
LIMITED TO, EMERGENCY SERVICE, COMPLETING ASSISTANCE WITH DIALING, USING
CALLING CARDS, CONNECTING COLLECT CALLS, BUSY LINE VERIFICATION OR RELAY
CENTERS FOR THE HEARING IMPAIRED, PROVIDING REQUESTED LOCAL AND NATIONAL
TELEPHONE  NUMBERS,  REVERSE NUMBER SEARCHES AND TAKING REQUESTS FOR AND
COMPLETING THE PUBLISHING AND NON-PUBLISHING OF A TELEPHONE NUMBER,  AND
PROVIDING ASSISTANCE TO PAYPHONE CUSTOMERS; AND

 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                      [ ] is old law to be omitted.
                                                           LBD09123-09-3

Co-Sponsors

view additional co-sponsors

S4434C (ACTIVE) - Details

See Assembly Version of this Bill:
A7144
Current Committee:
Senate Investigations And Government Operations
Law Section:
Public Service Law
Laws Affected:
Amd §65, Pub Serv L; add §399-yyy, Gen Bus L
Versions Introduced in Other Legislative Sessions:
2015-2016: S3635, A668
2017-2018: S5812, S6282, A4350, A7615
2019-2020: A567

S4434C (ACTIVE) - Summary

Requires certain companies to operate and maintain call centers; prevents closure without notice and a hearing before the public service commission.

S4434C (ACTIVE) - Sponsor Memo

S4434C (ACTIVE) - Bill Text download pdf

                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                 4434--C

                       2013-2014 Regular Sessions

                            I N  S E N A T E

                              April 1, 2013
                               ___________

Introduced  by  Sens. MAZIARZ, ADDABBO, AVELLA, CARLUCCI, DILAN, ESPAIL-
  LAT, GIPSON,  HOYLMAN,  LARKIN,  LATIMER,  MARTINS,  O'BRIEN,  PARKER,
  PERALTA,  RIVERA,  SAVINO, SERRANO, STAVISKY, TKACZYK, VALESKY -- read
  twice and ordered printed, and when printed to  be  committed  to  the
  Committee  on  Investigations  and  Government Operations -- committee
  discharged, bill amended, ordered reprinted as amended and recommitted
  to said committee  --  committee  discharged,  bill  amended,  ordered
  reprinted  as amended and recommitted to said committee -- recommitted
  to the  Committee  on  Investigations  and  Government  Operations  in
  accordance  with  Senate  Rule 6, sec. 8 -- committee discharged, bill
  amended, ordered reprinted as amended and recommitted to said  commit-
  tee

AN  ACT to amend the public service law and the general business law, in
  relation to call centers

  THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND  ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section 1. Section 65 of the public service law is amended by adding a
new subdivision 16 to read as follows:
  16.  (A)  EVERY  TELECOMMUNICATION  SERVICE PROVIDER AND THEIR SUBSID-
IARIES FURNISHING TRADITIONAL LANDLINE TELEPHONE  SERVICE,  FIBER  OPTIC
SERVICE,  VOICE  OVER  INTERNET PROTOCOL (VOIP), DATA CIRCUITS, CABLE OR
INTERNET SERVICES SHALL PROVIDE CALL CENTER SERVICE  ASSISTANCE  INCLUD-
ING,  BUT NOT LIMITED TO OPERATOR SERVICES, DIRECTORY ASSISTANCE BUREAUS
AND CALL COMPLETION SERVICES FOR THE FOLLOWING:  (1) EXPLAINING  COMPANY
RATES,  REGULATIONS,  POLICIES,  PROCEDURES, EQUIPMENT, CUSTOMER SERVICE
OPTIONS AND COMMON PRACTICES; (2) DETERMINING CUSTOMER FINANCIAL RESPON-
SIBILITY, REQUIRED DEPOSITS, BILLING  RATES,  OR  HANDLING  PAYMENT  AND
OTHER  CREDIT  ARRANGEMENTS SUCH AS OBTAINING DEPOSITS, FINANCIAL STATE-
MENTS AND PAYMENT PLANS; (3)  TAKING  REQUESTS  FOR  NEW  OR  ADDITIONAL
SERVICES,  INCLUDING,  BUT NOT LIMITED TO, EMERGENCY SERVICE, COMPLETING
ASSISTANCE WITH DIALING, USING CALLING CARDS, CONNECTING COLLECT  CALLS,

 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                      [ ] is old law to be omitted.
                                                           LBD09123-15-4

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