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This entry was published on 2021-12-17
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SECTION 399-ZZZZZ*3
Use of preferred name and pronouns
General Business (GBS) CHAPTER 20, ARTICLE 26
* § 399-zzzzz. Use of preferred name and pronouns. 1. For the purposes
of this section, "telephone service provider" means any company that
provides voice service utilizing any technology, regardless of whether
such provider is regulated pursuant to the public service law.

2. Every telephone service provider shall provide customers with a
convenient option to request that the telephone service provider use
their preferred name and/or preferred pronouns in all written or oral
communications between the telephone service provider and the customer,
as well as all statements or documentation relating to a customer's
telephone service, regardless of whether such customer's preferred name
differs from their current legal name.

3. If a customer's preferred name differs from their current legal
name, a telephone service provider may require such customer to provide
reasonable proof of identity using their legal name, provided that such
information shall be used solely to verify the customer's identity or
for other purposes required by law.

4. No telephone service provider shall:

(a) willfully and repeatedly fail to use a customer's preferred name
and/or preferred pronouns after being clearly informed of the preferred
name and/or preferred pronouns pursuant to subdivision two of this
section; or

(b) require a customer to specify their sexual orientation or gender
identity or expression in order to use their preferred name and/or
preferred pronouns.

* NB There are 3 § 399-zzzzz's