Senator John J. Flanagan (2nd Senate District) would like to remind residents to be careful when shopping online during the holiday season.
"As more consumers begin to do their holiday shopping online, the need for them to be aware of the risk of Internet identity theft grows. While many online retailers offer extremely safe and convenient shopping, there are some who use this growing Internet shopping world to scam and deceive consumers," stated Senator Flanagan. "Consumers can greatly decrease the likelihood of identity theft by following some very simple online shopping guidelines and exercising caution."
According to the New York State Consumer Protection Board, online shoppers should follow these safety tips:
-Know the company with whom you are dealing: Anyone can create a web site that looks professional. If you are not familiar with the company, request a catalog or brochure to get a better idea of its merchandise and services. You can also check the reliability of a company with the Better Business Bureau at www.bbb.org.
-Use a secure website and browser: Make sure that the web site contains a closed lock or unbroken key icon on your screen’s status bar and look for the "http" in the web site address when making your purchase. For your protection, also make sure that your web browser complies with the most current technology such as Secure Sockets Layer (SSL) to ensure that your purchase and financial information is scrambled. If a company's web site does not provide these protections, you should consider ordering by telephone.
-Know your rights: The Federal Mail/Telephone Order Merchandise Rule covers online purchases. Your order must be delivered within 30 days unless otherwise stated and you must be notified of any delays in shipping. If the company cannot reach you to obtain your consent to the delay, they must, without being asked, promptly refund all the money paid for the unshipped merchandise.
-Paying by Credit Card: Credit cards offer additional protection in case of a dispute. Generally, you are liable for the first $50 in charges, but some companies offer an online shopping guarantee that ensures you are not held liable for any unauthorized charges.
-Paying by Electronic Fund Transfers: These transfers involve debit cards and other electronic banking transactions which result from direct withdrawal of cash from your bank account. Unlike a credit card, this method of payment requires you to notify your bank of an error on your statement within 60 days. Also, if the card is stolen or lost, your liability can depend on when you report it. If the theft or loss is reported within two business days, you will not be responsible for more than $50 of unauthorized use.
-Paying COD: If paying by credit card or electronic fund transfers are not options, request that the merchandise be sent ‘cash on delivery’ (COD). You can also make a payment with a personal check or money order since these methods are easier to trace than a cashier’s check.
Always maintain a record of your online transaction by printing a copy of your purchase order and confirmation from the web site. If the company sends you a confirmation via electronic mail, you should retain a copy of that correspondence until all concerns regarding the transaction are satisfied.
Prior to purchasing any item online, check shipping and handling fees, compare prices and fully review any warranty information.
Finally, check the company’s refund and shipping policies.
For more holiday shopping tips, including product recalls and consumer protection links, please CLICK HERE TO VISIT THE HOLIDAY SHOPPING AND SAFETY SECTION OF THIS WEB SITE.
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