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This entry was published on 2020-07-03
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§ 770. Definitions. As used in this article:

1. The term "call center" means a facility or other operation whereby
employees receive phone calls or other electronic communication for the
purpose of providing customer assistance.

2. (a) The term "call center employer" means any business entity that
employs fifty or more employees, excluding part-time employees; or fifty
or more employees that in the aggregate work at least fifteen hundred
hours per week, excluding overtime hours, for the purpose of staffing a
call center.

(b) The term "part-time employee" means an employee who is employed
for an average of fewer than twenty hours per week or who has been
employed for fewer than six of the twelve months preceding the date on
which notice is required under this article.

(c) The term "tax credit" means any of the following tax credits
allowed under the tax law: recovery tax credit, tax-free New York area
tax elimination credit, minimum wage reimbursement credit, empire state
jobs retention program credit, economic transformation and facility
redevelopment program tax credit, excelsior jobs program credit,
employee training incentive program tax credit, empire state
apprenticeship program tax credit, and employment incentive tax credit.