senate Bill S1240B

Enacts the metropolitan transit authority pledge to customers

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Bill Status


  • Introduced
  • In Committee
  • On Floor Calendar
    • Passed Senate
    • Passed Assembly
  • Delivered to Governor
  • Signed/Vetoed by Governor
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actions

  • 09 / Jan / 2013
    • REFERRED TO TRANSPORTATION
  • 26 / Apr / 2013
    • AMEND AND RECOMMIT TO TRANSPORTATION
  • 26 / Apr / 2013
    • PRINT NUMBER 1240A
  • 12 / Jun / 2013
    • AMEND (T) AND RECOMMIT TO TRANSPORTATION
  • 12 / Jun / 2013
    • PRINT NUMBER 1240B
  • 08 / Jan / 2014
    • REFERRED TO TRANSPORTATION

Summary

Enacts the metropolitan transportation authority pledge to customers.

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Bill Details

Versions:
S1240
S1240A
S1240B
Legislative Cycle:
2013-2014
Current Committee:
Senate Transportation
Law Section:
Public Authorities Law
Laws Affected:
Add ยง1266-j, Pub Auth L
Versions Introduced in 2011-2012 Legislative Cycle:
S5506

Sponsor Memo

BILL NUMBER:S1240B

TITLE OF BILL: An act to amend the public authorities law, in
relation to enacting the metropolitan transportation authority pledge
to customers

PURPOSE OR GENERAL IDEA OF BILL: This bill would require that the
Metropolitan Transit Authority provide the public with a pledge to
customers; this ensures that riders are provided with more information
and that their interests in utilizing the public transport system are
protected.

SUMMARY OF SPECIFIC PROVISIONS: This bill amends the Public
Authorities Law by adding a new section, 1266-j, which implements the
Metropolitan Transit Authority pledge to customers.

JUSTIFICATION: While the services and limitations of the Metropolitan
Transit Authority have a large and significant effect on the
day-to-day lives of millions of New Yorkers, the public has relatively
little effect on MIA's decision making process. in addition, the
public has relatively little knowledge of their rights as riders and
while MTA has a method for submitting grievances, this system needs to
be modernized to ensure that riders have an effective way of
communicating with MIA to address areas of improvement. This bill is a
step in the right direction in ensuring better communication between
the MTA and riders so that Our vibrant transit system remains
reliable, safe, fast and clean.

PRIOR LEGISLATIVE HISTORY: 2011-2012: S.5506 - Referred to
Transportation

FISCAL IMPLICATIONS: None to the state.

EFFECTIVE DATE: This act shall take effect January 1, 2014 provided
that any rule or regulation required for its implementation shall take
effect immediately.

view bill text
                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                 1240--B

                       2013-2014 Regular Sessions

                            I N  S E N A T E

                               (PREFILED)

                             January 9, 2013
                               ___________

Introduced  by  Sen. PERKINS -- read twice and ordered printed, and when
  printed to be committed to the Committee on Transportation --  commit-
  tee  discharged, bill amended, ordered reprinted as amended and recom-
  mitted to  said  committee  --  committee  discharged,  bill  amended,
  ordered reprinted as amended and recommitted to said committee

AN  ACT to amend the public authorities law, in relation to enacting the
  metropolitan transportation authority pledge to customers

  THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND  ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section  1.  The  public  authorities  law  is amended by adding a new
section 1266-j to read as follows:
  S 1266-J. METROPOLITAN TRANSPORTATION AUTHORITY PLEDGE  TO  CUSTOMERS.
1.  A METROPOLITAN TRANSPORTATION AUTHORITY PLEDGE TO CUSTOMERS SHALL BE
CREATED AND ADOPTED BY THE METROPOLITAN TRANSPORTATION AUTHORITY. A COPY
OF SUCH PLEDGE SHALL BE POSTED ON THE WEB  SITE  OF  THE  AUTHORITY  AND
SHALL  BE POSTED IN STATIONS WHERE THE AUTHORITY MAKES REGULAR POSTINGS.
THE AUTHORITY SHALL POST THE PLEDGE IN  THE  LANGUAGE  OR  LANGUAGES  IT
DEEMS NECESSARY AND APPROPRIATE.
  2. THE METROPOLITAN TRANSPORTATION AUTHORITY PLEDGE TO CUSTOMERS SHALL
BE  IN  THE  FORM AND MANNER AS PRESCRIBED BY THE AUTHORITY, INCLUDE THE
CONTACT INFORMATION OF THE AUTHORITY, AND INCLUDE, BUT  NOT  BE  LIMITED
TO, THE FOLLOWING:
  (A)  A  DESCRIPTION  OF THE AUTHORITY'S COMMITMENT TO PROVIDE SAFE AND
RELIABLE SERVICES;
  (B) A DESCRIPTION OF THE AUTHORITY'S COMMITMENT TO PROVIDE TIMELY  AND
ACCURATE INFORMATION ON ITS SERVICES;
  (C)  A  COMMITMENT  THAT EMPLOYEES WILL PROVIDE SERVICE IN A COURTEOUS
MANNER;
  (D) A DESCRIPTION OF THE  AUTHORITY'S  COMMITMENT  TO  MAINTAIN  CLEAN
STATIONS, FACILITIES, SUBWAYS AND BUSES;

 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                      [ ] is old law to be omitted.
                                                           LBD03078-05-3

S. 1240--B                          2

  (E) A DESCRIPTION OF THE AUTHORITY'S POLICIES WHEN IT COMES TO ARRANG-
ING ALTERNATIVE TRANSPORTATION WHEN SERVICE IS INTERRUPTED;
  (F)  WHEN  SERVICE  IS  INTERRUPTED,  A DESCRIPTION OF THE AUTHORITY'S
POLICIES WHEN IT COMES TO  CONSIDERING  THE  COMFORT  OF  INCONVENIENCED
CUSTOMERS;
  (G)   WHEN  SERVICE  IS  INTERRUPTED  DUE  TO  WEATHER  CONDITIONS,  A
DESCRIPTION OF THE AUTHORITY'S POLICIES ON NOTIFYING CUSTOMERS;
  (H) WHEN SERVICE IS SEVERELY INTERRUPTED, A DESCRIPTION OF THE AUTHOR-
ITY'S POLICIES ON SERVICE RESTORATION.
  3. THE AUTHORITY FROM TIME TO TIME MAY, UPDATE AND AMEND THE METROPOL-
ITAN TRANSPORTATION AUTHORITY PLEDGE TO CUSTOMERS AS IT DEEMS  NECESSARY
AND  PROPER  AND MAY ADOPT RULES AND REGULATIONS FOR THE PROPER ADMINIS-
TRATION OF THIS SECTION.
  S 2. This act shall take effect January 1,  2014,  provided,  however,
that effective immediately, the addition, amendment and/or repeal of any
rule  or  regulation necessary for the implementation of this act on its
effective date is authorized to be made and completed on or before  such
date.

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