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Assembly Bill A11209

2009-2010 Legislative Session

Relates to consumer access to health insurance companies

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Archive: Last Bill Status - In Assembly Committee

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2009-A11209 (ACTIVE) - Details

Current Committee:
Assembly Insurance
Law Section:
Insurance Law
Laws Affected:
Amd ยง3224-a, Ins L

2009-A11209 (ACTIVE) - Summary

Requires every health insurer to provide insureds with a method to bypass the automated telephone answering service of such insurer and to speak directly with a representative.

2009-A11209 (ACTIVE) - Bill Text download pdf 

                            
                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                  11209

                          I N  A S S E M B L Y

                              May 25, 2010
                               ___________

Introduced  by  M.  of  A.  ZEBROWSKI  --  read once and referred to the
  Committee on Insurance

AN ACT to amend the insurance law, in relation  to  consumer  access  to
  health insurance companies

  THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section 1. Section 3224-a of the insurance law is amended by adding  a
new subsection (i) to read as follows:
  (I)  EVERY  INSURER,  CORPORATION  LICENSED OR CERTIFIED UNDER ARTICLE
FORTY-TWO OR FORTY-THREE OF THIS CHAPTER OR HEALTH MAINTENANCE ORGANIZA-
TION LICENSED OR CERTIFIED UNDER ARTICLE FORTY-FOUR OF THE PUBLIC HEALTH
LAW SHALL HAVE A MEANS FOR AN INSURED, SUBSCRIBER OR ENROLLEE TO  BYPASS
AN  AUTOMATED  TELEPHONE  ANSWERING SERVICE TO SPEAK WITH AN EMPLOYEE OR
SUBCONTRACTOR OF THE INSURER, CORPORATION OR ORGANIZATION OF WHICH  THEY
ARE  AN  INSURED,  SUBSCRIBER  OR  ENROLLEE.   NOTHING CONTAINED IN THIS
SUBSECTION SHALL BE CONSTRUED AS TO REQUIRE ADDITIONAL HOURS  OF  OPERA-
TION  FOR  SUCH  CUSTOMER  TELEPHONE SERVICE BEYOND THE MINIMUM OF FORTY
HOURS PER WEEK DURING NORMAL BUSINESS HOURS CURRENTLY REQUIRED.
  S 2. This act shall take effect on the one hundred twentieth day after
it shall have become a law; provided, however, that effective immediate-
ly, the addition, amendment and/or repeal  of  any  rule  or  regulation
necessary  for  the  implementation of this act on its effective date is
authorized and directed to be made  and  completed  on  or  before  such
effective date.




 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                      [ ] is old law to be omitted.
                                                           LBD17443-01-0

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