A. 5296 2
A SPECIFIC FEE OR FEE SCHEDULE, REIMBURSEMENT METHODOLOGY OR PAYMENT
POLICY INDEXING MECHANISM.
(2) NOTHING IN THIS SUBSECTION SHALL CREATE A PRIVATE RIGHT OF ACTION
ON BEHALF OF A PHYSICIAN AGAINST AN INSURER FOR VIOLATIONS OF THIS
SUBSECTION.
S 2. The insurance law is amended by adding a new section 3217-d to
read as follows:
S 3217-D. GRIEVANCE PROCEDURE AND ACCESS TO SPECIALTY CARE. (A) AN
INSURER THAT ISSUES A COMPREHENSIVE POLICY THAT UTILIZES A NETWORK OF
PROVIDERS AND IS NOT A MANAGED CARE HEALTH INSURANCE CONTRACT AS DEFINED
IN SUBSECTION (C) OF SECTION FOUR THOUSAND EIGHT HUNDRED ONE OF THIS
CHAPTER SHALL ESTABLISH AND MAINTAIN A GRIEVANCE PROCEDURE CONSISTENT
WITH THE REQUIREMENTS OF SECTION FOUR THOUSAND EIGHT HUNDRED TWO OF THIS
CHAPTER.
(B) AN INSURER THAT ISSUES A COMPREHENSIVE POLICY THAT UTILIZES A
NETWORK OF PROVIDERS AND IS NOT A MANAGED CARE HEALTH INSURANCE CONTRACT
AS DEFINED IN SUBSECTION (C) OF SECTION FOUR THOUSAND EIGHT HUNDRED ONE
OF THIS CHAPTER AND REQUIRES THAT SPECIALTY CARE BE PROVIDED PURSUANT TO
A REFERRAL FROM A PRIMARY CARE PROVIDER SHALL PROVIDE ACCESS TO SUCH
SPECIALTY CARE CONSISTENT WITH THE REQUIREMENTS OF SUBSECTIONS (B), (C)
AND (D) OF SECTION FOUR THOUSAND EIGHT HUNDRED FOUR OF THIS CHAPTER;
PROVIDED HOWEVER, THAT NOTHING HEREIN SHALL BE CONSTRUED TO REQUIRE THAT
AN INSURER, OR A PRIMARY CARE PROVIDER ON BEHALF OF THE INSURER, MAKE A
REFERRAL TO A PROVIDER THAT IS NOT IN THE INSURER'S NETWORK.
(C) AN INSURER THAT ISSUES A COMPREHENSIVE POLICY THAT UTILIZES A
NETWORK OF PROVIDERS AND IS NOT A MANAGED CARE HEALTH INSURANCE CONTRACT
AS DEFINED IN SUBSECTION (C) OF SECTION FOUR THOUSAND EIGHT HUNDRED ONE
OF THIS CHAPTER SHALL PROVIDE ACCESS TO TRANSITIONAL CARE CONSISTENT
WITH THE REQUIREMENTS OF SUBSECTIONS (E) AND (F) OF SECTION FOUR THOU-
SAND EIGHT HUNDRED FOUR OF THIS CHAPTER.
S 3. Paragraph (B) of paragraph 2 of subsection (e) of section 3231 of
the insurance law, as added by chapter 501 of the laws of 1992, is
amended to read as follows:
(B) Each calendar year, an insurer shall return, in the form of aggre-
gate benefits for each policy form filed pursuant to the alternate
procedure set forth in this paragraph at least seventy-five percent of
the aggregate premiums collected for the policy form during that calen-
dar year. Insurers shall annually report, no later than May first of
each year, the loss ratio calculated pursuant to this paragraph for each
such policy form for the previous calendar year. In each case where the
loss ratio for a policy form fails to comply with the seventy-five
percent loss ratio requirement, the insurer shall issue a dividend or
credit against future premiums for all policy holders with that policy
form in an amount sufficient to assure that the aggregate benefits paid
in the previous calendar year plus the amount of the dividends and cred-
its shall equal seventy-five percent of the aggregate premiums collected
for the policy form in the previous calendar year. The dividend or cred-
it shall be issued to each policy which was in effect as of December
thirty-first of the applicable year [and remains in effect as of the
date the dividend or credit is issued]. AN INSURER SHALL MAKE A REASON-
ABLE EFFORT TO IDENTIFY THE CURRENT ADDRESS OF THOSE POLICY HOLDERS WHO
ARE NO LONGER POLICY HOLDERS WHEN THE DIVIDEND OR CREDIT IS ISSUED. All
dividends and credits must be distributed by September thirtieth of the
year following the calendar year in which the loss ratio requirements
were not satisfied. The annual report required by this paragraph shall
include an insurer's calculation of the dividends and credits, as well
A. 5296 3
as an explanation of the insurer's plan to issue dividends or credits.
The instructions and format for calculating and reporting loss ratios
and issuing dividends or credits shall be specified by the superinten-
dent by regulation. Such regulations shall include provisions for the
distribution of a dividend or credit in the event of cancellation or
termination by a policy holder.
S 4. The insurance law is amended by adding a new section 4306-c to
read as follows:
S 4306-C. GRIEVANCE PROCEDURE AND ACCESS TO SPECIALTY CARE. (A) A
CORPORATION, INCLUDING A MUNICIPAL COOPERATIVE HEALTH BENEFITS PLAN
CERTIFIED PURSUANT TO ARTICLE FORTY-SEVEN OF THIS CHAPTER, THAT ISSUES A
COMPREHENSIVE CONTRACT THAT UTILIZES A NETWORK OF PROVIDERS AND IS NOT A
MANAGED CARE HEALTH INSURANCE CONTRACT AS DEFINED IN SUBSECTION (C) OF
SECTION FOUR THOUSAND EIGHT HUNDRED ONE OF THIS CHAPTER SHALL ESTABLISH
AND MAINTAIN A GRIEVANCE PROCEDURE CONSISTENT WITH THE REQUIREMENTS OF
SECTION FOUR THOUSAND EIGHT HUNDRED TWO OF THIS CHAPTER.
(B) A CORPORATION, INCLUDING A MUNICIPAL COOPERATIVE HEALTH BENEFITS
PLAN CERTIFIED PURSUANT TO ARTICLE FORTY-SEVEN OF THIS CHAPTER, THAT
ISSUES A COMPREHENSIVE CONTRACT THAT UTILIZES A NETWORK OF PROVIDERS AND
IS NOT A MANAGED CARE HEALTH INSURANCE CONTRACT AS DEFINED IN SUBSECTION
(C) OF SECTION FOUR THOUSAND EIGHT HUNDRED ONE OF THIS CHAPTER AND
REQUIRES THAT SPECIALTY CARE BE PROVIDED PURSUANT TO A REFERRAL FROM A
PRIMARY CARE PROVIDER SHALL PROVIDE ACCESS TO SUCH SPECIALTY CARE
CONSISTENT WITH THE REQUIREMENTS OF SUBSECTIONS (B), (C) AND (D) OF
SECTION FOUR THOUSAND EIGHT HUNDRED FOUR OF THIS CHAPTER; PROVIDED
HOWEVER, THAT NOTHING HEREIN SHALL BE CONSTRUED TO REQUIRE THAT A CORPO-
RATION, OR A PRIMARY CARE PROVIDER ON BEHALF OF THE CORPORATION, MAKE A
REFERRAL TO A PROVIDER THAT IS NOT IN THE CORPORATION'S NETWORK.
(C) A CORPORATION, INCLUDING A MUNICIPAL COOPERATIVE HEALTH BENEFITS
PLAN CERTIFIED PURSUANT TO ARTICLE FORTY-SEVEN OF THIS CHAPTER, THAT
ISSUES A COMPREHENSIVE CONTRACT THAT UTILIZES A NETWORK OF PROVIDERS AND
IS NOT A MANAGED CARE HEALTH INSURANCE CONTRACT AS DEFINED IN SUBSECTION
(C) OF SECTION FOUR THOUSAND EIGHT HUNDRED ONE OF THIS CHAPTER SHALL
PROVIDE ACCESS TO TRANSITIONAL CARE CONSISTENT WITH THE REQUIREMENTS OF
SUBSECTIONS (E) AND (F) OF SECTION FOUR THOUSAND EIGHT HUNDRED FOUR OF
THIS CHAPTER.
S 5. Paragraph 2 of subsection (h) of section 4308 of the insurance
law, as added by chapter 504 of the laws of 1995, is amended to read as
follows:
(2) In each case where the loss ratio for a contract form fails to
comply with the eighty-five percent minimum loss ratio requirement for
individual direct payment contracts, or the seventy-five percent minimum
loss ratio requirement for small group and small group remittance
contracts, as set forth in paragraph one of this subsection, the corpo-
ration shall issue a dividend or credit against future premiums for all
contract holders with that contract form in an amount sufficient to
assure that the aggregate benefits incurred in the previous calendar
year plus the amount of the dividends and credits shall equal no less
than eighty-five percent for individual direct payment contracts, or
seventy-five percent for small group and small group remittance
contracts, of the aggregate premiums earned for the contract form in the
previous calendar year. The dividend or credit shall be issued to each
contract that was in effect as of December thirty-first of the applica-
ble year [and remains in effect as of the date the dividend or credit is
issued]. A CORPORATION SHALL MAKE A REASONABLE EFFORT TO IDENTIFY THE
CURRENT ADDRESS OF THOSE CONTRACT HOLDERS OR SUBSCRIBERS WHO ARE NO
A. 5296 4
LONGER CONTRACT HOLDERS OR SUBSCRIBERS WHEN THE DIVIDEND OR CREDIT IS
ISSUED. All dividends and credits must be distributed by September thir-
tieth of the year following the calendar year in which the loss ratio
requirements were not satisfied. The annual report required by paragraph
one of this subsection shall include a corporation's calculation of the
dividends and credits, as well as an explanation of the corporation's
plan to issue dividends or credits. The instructions and format for
calculating and reporting loss ratios and issuing dividends or credits
shall be specified by the superintendent by regulation. Such regulations
shall include provisions for the distribution of a dividend or credit in
the event of cancellation or termination by a contract holder or
subscriber.
S 6. Subsections (g) and (h) of section 4325 of the insurance law,
subsection (g) as relettered by chapter 586 of the laws of 1998, are
relettered subsections (h) and (i) and a new subsection (g) is added to
read as follows:
(G)(1) NO INSURER SHALL IMPLEMENT AN ADVERSE REIMBURSEMENT CHANGE TO A
CONTRACT WITH A PHYSICIAN THAT IS OTHERWISE PERMITTED BY THE CONTRACT,
UNLESS, PRIOR TO THE EFFECTIVE DATE OF THE CHANGE, THE INSURER GIVES THE
PHYSICIAN WITH WHOM THE INSURER HAS DIRECTLY CONTRACTED AND WHO IS
IMPACTED BY THE ADVERSE REIMBURSEMENT CHANGE, AT LEAST NINETY DAYS WRIT-
TEN NOTICE OF THE CHANGE. IF THE CONTRACTING PHYSICIAN OBJECTS TO THE
CHANGE THAT IS THE SUBJECT OF THE NOTICE BY THE INSURER, THE PHYSICIAN
MAY, WITHIN THIRTY DAYS OF THE DATE OF THE NOTICE, GIVE WRITTEN NOTICE
TO THE INSURER TO TERMINATE HIS OR HER CONTRACT WITH THE INSURER EFFEC-
TIVE UPON THE IMPLEMENTATION DATE OF THE ADVERSE REIMBURSEMENT CHANGE.
FOR THE PURPOSES OF THIS SUBSECTION, THE TERM "ADVERSE REIMBURSEMENT
CHANGE" SHALL MEAN A PROPOSED CHANGE THAT COULD REASONABLY BE EXPECTED
TO HAVE THE EFFECT OF MATERIALLY REDUCING THE LEVEL OF PAYMENT TO A
PHYSICIAN. THE NOTICE PROVISIONS REQUIRED BY THIS SUBSECTION SHALL NOT
APPLY WHERE: (A) SUCH CHANGE IS OTHERWISE REQUIRED BY LAW, REGULATION OR
APPLICABLE REGULATORY AUTHORITY, OR IS REQUIRED AS A RESULT OF CHANGES
IN FEE SCHEDULES, REIMBURSEMENT METHODOLOGY OR PAYMENT POLICIES ESTAB-
LISHED BY A GOVERNMENT AGENCY; OR (B) SUCH CHANGE IS EXPRESSLY PROVIDED
FOR UNDER THE TERMS OF THE CONTRACT BY THE INCLUSION OF OR REFERENCE TO
A SPECIFIC FEE OR FEE SCHEDULE, REIMBURSEMENT METHODOLOGY OR PAYMENT
POLICY INDEXING MECHANISM.
(2) NOTHING IN THIS SUBSECTION SHALL CREATE A PRIVATE RIGHT OF ACTION
ON BEHALF OF A PHYSICIAN AGAINST AN INSURER FOR VIOLATIONS OF THIS
SUBSECTION.
S 7. Subsection (a) of section 4803 of the insurance law, as amended
by chapter 551 of the laws of 2006, is amended to read as follows:
(a) (1) An insurer which offers a managed care product shall, upon
request, make available and disclose to health care professionals writ-
ten application procedures and minimum qualification requirements which
a health care professional must meet in order to be considered by the
insurer for participation in the in-network benefits portion of the
insurer's network for the managed care product. The insurer shall
consult with appropriately qualified health care professionals in devel-
oping its qualification requirements for participation in the in-network
benefits portion of the insurer's network for the managed care product.
An insurer shall complete review of the health care professional's
application to participate in the in-network portion of the insurer's
network and, within ninety days of receiving a health care profes-
sional's completed application to participate in the insurer's network,
will notify the health care professional as to [(i)]: (A) whether he or
A. 5296 5
she is credentialed; or [(ii)] (B) whether additional time is necessary
to make a determination in spite of THE insurer's best efforts or
because of a failure of a third party to provide necessary documenta-
tion, or non-routine or unusual circumstances require additional time
for review. In such instances where additional time is necessary
because of a lack of necessary documentation, an insurer shall make
every effort to obtain such information as soon as possible.
(2) IF THE COMPLETE APPLICATION OF A NEWLY-LICENSED PHYSICIAN OR A
PHYSICIAN THAT HAS RECENTLY RELOCATED TO THIS STATE FROM ANOTHER STATE
AND HAS NOT PREVIOUSLY PRACTICED IN THIS STATE, WHO JOINS A GROUP PRAC-
TICE OF PHYSICIANS EACH OF WHOM PARTICIPATES IN THE IN-NETWORK PORTION
OF AN INSURER'S NETWORK, IS NOT APPROVED OR DECLINED WITHIN NINETY DAYS
PURSUANT TO PARAGRAPH ONE OF THIS SUBSECTION, SUCH PHYSICIAN SHALL BE
DEEMED "PROVISIONALLY CREDENTIALED" AND MAY PARTICIPATE IN THE IN-NET-
WORK PORTION OF AN INSURER'S NETWORK; PROVIDED, HOWEVER, THAT SUCH
PHYSICIAN MAY NOT BE DESIGNATED AS AN INSURED'S PRIMARY CARE PHYSICIAN
UNTIL SUCH TIME AS THE PHYSICIAN HAS BEEN FULLY CREDENTIALED. THE
NETWORK PARTICIPATION FOR THE PROVISIONALLY CREDENTIALED PHYSICIAN SHALL
BEGIN ON THE DAY FOLLOWING THE NINETIETH DAY OF RECEIPT OF THE COMPLETED
APPLICATION AND SHALL LAST UNTIL THE FINAL CREDENTIALING DETERMINATION
IS MADE BY THE INSURER. A PHYSICIAN SHALL ONLY BE ELIGIBLE FOR PROVI-
SIONAL CREDENTIALING IF THE GROUP PRACTICE OF PHYSICIANS AGREES THAT,
SHOULD THE APPLICATION ULTIMATELY BE DENIED, THE PHYSICIAN OR THE GROUP
PRACTICE: (A) SHALL REFUND ANY PAYMENTS MADE BY THE INSURER FOR IN-NET-
WORK SERVICES PROVIDED BY THE PROVISIONALLY CREDENTIALED PHYSICIAN THAT
EXCEED ANY OUT-OF-NETWORK BENEFITS PAYABLE UNDER THE INSURED'S CONTRACT
WITH THE INSURER; AND (B) SHALL NOT PURSUE REIMBURSEMENT FROM THE
INSURED, EXCEPT TO COLLECT THE COPAYMENT OR COINSURANCE THAT OTHERWISE
WOULD HAVE BEEN PAYABLE HAD THE INSURED RECEIVED SERVICES FROM A PHYSI-
CIAN PARTICIPATING IN THE IN-NETWORK PORTION OF AN INSURER'S NETWORK.
INTEREST AND PENALTIES PURSUANT TO SECTION THREE THOUSAND TWO HUNDRED
TWENTY-FOUR-A OF THIS CHAPTER SHALL NOT BE ASSESSED BASED ON THE DENIAL
OF A CLAIM SUBMITTED DURING THE PERIOD WHEN THE PHYSICIAN WAS PROVI-
SIONALLY CREDENTIALED; PROVIDED, HOWEVER, THAT NOTHING HEREIN SHALL
PREVENT AN INSURER FROM PAYING A CLAIM FROM A PHYSICIAN WHO IS PROVI-
SIONALLY CREDENTIALED UPON SUBMISSION OF SUCH CLAIM. AN INSURER SHALL
NOT DENY, AFTER APPEAL, A CLAIM FOR SERVICES PROVIDED BY A PROVISIONALLY
CREDENTIALED PHYSICIAN SOLELY ON THE GROUND THAT THE CLAIM WAS NOT TIME-
LY FILED.
S 8. Section 4906 of the insurance law, as amended by chapter 586 of
the laws of 1998, is amended to read as follows:
S 4906. Waiver. (A) Any agreement which purports to waive, limit,
disclaim, or in any way diminish the rights set forth in this article,
except as provided pursuant to section four thousand nine hundred ten of
this article shall be void as contrary to public policy.
(B) NOTWITHSTANDING SUBSECTION (A) OF THIS SECTION, IN LIEU OF THE
EXTERNAL APPEAL PROCESS AS SET FORTH IN THIS ARTICLE, A HEALTH CARE PLAN
AND A FACILITY LICENSED PURSUANT TO ARTICLE TWENTY-EIGHT OF THE PUBLIC
HEALTH LAW MAY MUTUALLY AGREE TO AN ALTERNATIVE DISPUTE RESOLUTION MECH-
ANISM TO RESOLVE DISPUTES OTHERWISE SUBJECT TO THIS ARTICLE.
S 9. The opening paragraph of subsection (b) of section 4910 of the
insurance law, as added by chapter 586 of the laws of 1998, is amended
to read as follows:
An insured, the insured's designee and, in connection with CONCURRENT
AND retrospective adverse determinations, an insured's health care
provider, shall have the right to request an external appeal when:
A. 5296 6
S 10. Paragraphs 2 and 3 of subsection (b) of section 4914 of the
insurance law, as added by chapter 586 of the laws of 1998, are amended
to read as follows:
(2) The external appeal agent shall make a determination with regard
to the appeal within thirty days of the receipt of the [insured's]
request therefor, submitted in accordance with the superintendent's
instructions. The external appeal agent shall have the opportunity to
request additional information from the insured, the insured's health
care provider and the insured's health care plan within such thirty-day
period, in which case the agent shall have up to five additional busi-
ness days if necessary to make such determination. The external appeal
agent shall notify the insured, WHERE APPROPRIATE THE INSURED'S HEALTH
CARE PROVIDER, and the health care plan, in writing, of the appeal
determination within two business days of the rendering of such determi-
nation.
(3) Notwithstanding the provisions of paragraphs one and two of this
subsection, if the insured's attending physician states that a delay in
providing the health care service would pose an imminent or serious
threat to the health of the insured, the external appeal shall be
completed within three days of the request therefor and the external
appeal agent shall make every reasonable attempt to immediately notify
the insured, WHERE APPROPRIATE, THE INSURED'S HEALTH CARE PROVIDER, and
the health plan of its determination by telephone or facsimile, followed
immediately by written notification of such determination.
S 11. Subsection (d) of section 4914 of the insurance law, as added by
chapter 586 of the laws of 1998, is amended to read as follows:
(d) [Payment] (1) EXCEPT AS PROVIDED IN PARAGRAPHS TWO AND THREE OF
THIS SUBSECTION, PAYMENT for an external appeal shall be the responsi-
bility of the health care plan. The health care plan shall make payment
to the external appeal agent within forty-five days, from the date the
appeal determination is received by the health care plan, and the health
care plan shall be obligated to pay such amount together with interest
thereon calculated at a rate which is the greater of the rate set by the
commissioner of taxation and finance for corporate taxes pursuant to
paragraph one of subsection (e) of section one thousand ninety-six of
the tax law or twelve percent per annum, to be computed from the date
the bill was required to be paid, in the event that payment is not made
within such forty-five days.
(2) IF AN INSURED'S HEALTH CARE PROVIDER REQUESTS AN EXTERNAL APPEAL
OF A CONCURRENT ADVERSE DETERMINATION AND THE EXTERNAL APPEAL AGENT
UPHOLDS THE HEALTH CARE PLAN'S DETERMINATION IN WHOLE, PAYMENT FOR THE
EXTERNAL APPEAL SHALL BE MADE BY THE HEALTH CARE PROVIDER IN THE MANNER
AND SUBJECT TO THE TIMEFRAMES AND REQUIREMENTS SET FORTH IN PARAGRAPH
ONE OF THIS SUBSECTION.
(3) IF AN INSURED'S HEALTH CARE PROVIDER REQUESTS AN EXTERNAL APPEAL
OF A CONCURRENT ADVERSE DETERMINATION AND THE EXTERNAL APPEAL AGENT
UPHOLDS THE HEALTH CARE PLAN'S DETERMINATION IN PART, PAYMENT FOR THE
EXTERNAL APPEAL SHALL BE EVENLY SPLIT BETWEEN THE HEALTH CARE PLAN AND
THE INSURED'S HEALTH CARE PROVIDER WHO REQUESTED THE EXTERNAL APPEAL AND
SHALL BE MADE BY THE HEALTH CARE PLAN AND THE INSURED'S HEALTH CARE
PROVIDER IN THE MANNER AND SUBJECT TO THE TIMEFRAMES AND REQUIREMENTS
SET FORTH IN PARAGRAPH ONE OF THIS SUBSECTION FOR ONE YEAR FROM THE
EFFECTIVE DATE OF THIS SUBSECTION. AFTER ONE YEAR FROM THE EFFECTIVE
DATE OF THIS SUBSECTION, THE SUPERINTENDENT SHALL EVALUATE WHETHER
HEALTH CARE PLANS OR HEALTH CARE PROVIDERS ARE EXPERIENCING A SUBSTAN-
TIAL HARDSHIP AS A RESULT OF PAYMENT FOR THE EXTERNAL APPEAL WHEN THE
A. 5296 7
EXTERNAL APPEAL AGENT UPHOLDS THE HEALTH CARE PLAN'S DETERMINATION IN
PART. THE SUPERINTENDENT, IN CONSULTATION WITH THE COMMISSIONER OF
HEALTH, MAY PROMULGATE A REGULATION TO SPECIFY PAYMENT RESPONSIBILITIES
OF PROVIDERS AND HEALTH CARE PLANS WHEN THE EXTERNAL APPEAL AGENT
UPHOLDS THE HEALTH CARE PLAN'S DETERMINATION IN PART WHICH SHALL SUPER-
SEDE THE REQUIREMENTS OF THIS PARAGRAPH.
(4) IF AN INSURED'S HEALTH CARE PROVIDER WAS ACTING AS THE INSURED'S
DESIGNEE, PAYMENT FOR THE EXTERNAL APPEAL SHALL BE MADE BY THE HEALTH
CARE PLAN. THE EXTERNAL APPEAL AND ANY DESIGNATION SHALL BE SUBMITTED
ON A STANDARD FORM DEVELOPED BY THE SUPERINTENDENT IN CONSULTATION WITH
THE COMMISSIONER OF HEALTH PURSUANT TO SUBSECTION (E) OF THIS SECTION.
THE SUPERINTENDENT SHALL HAVE THE AUTHORITY UPON RECEIPT OF AN EXTERNAL
APPEAL TO CONFIRM THE DESIGNATION OR REQUEST OTHER INFORMATION AS NECES-
SARY. THE SUPERINTENDENT SHALL MAKE AT LEAST TWO WRITTEN REQUESTS TO THE
INSURED TO CONFIRM THE DESIGNATION. THE INSURED SHALL HAVE TWO WEEKS TO
RESPOND TO EACH SUCH REQUEST. IF THE INSURED FAILS TO RESPOND TO THE
SUPERINTENDENT WITHIN THE SPECIFIED TIMEFRAME, THE SUPERINTENDENT SHALL
PEND THE EXTERNAL APPEAL AND MAKE TWO WRITTEN REQUESTS TO THE HEALTH
CARE PROVIDER TO FILE AN EXTERNAL APPEAL ON HIS OR HER OWN BEHALF. THE
HEALTH CARE PROVIDER SHALL HAVE TWO WEEKS TO RESPOND TO EACH SUCH
REQUEST. IF THE HEALTH CARE PROVIDER DOES NOT RESPOND TO THE SUPERINTEN-
DENT'S REQUESTS WITHIN THE SPECIFIED TIMEFRAME, THE SUPERINTENDENT SHALL
REJECT THE APPEAL.
S 12. The insurance law is amended by adding a new section 4917 to
read as follows:
S 4917. HOLD HARMLESS. A HEALTH CARE PROVIDER REQUESTING AN EXTERNAL
APPEAL OF A CONCURRENT ADVERSE DETERMINATION, INCLUDING WHEN THE HEALTH
CARE PROVIDER REQUESTS AN EXTERNAL APPEAL AS THE INSURED'S DESIGNEE,
SHALL NOT PURSUE REIMBURSEMENT FROM THE INSURED EXCEPT TO COLLECT A
COPAYMENT, COINSURANCE OR DEDUCTIBLE FOR SERVICES DETERMINED NOT
MEDICALLY NECESSARY BY THE EXTERNAL APPEAL AGENT.
S 13. Subdivision 5-c of section 4406-c of the public health law is
relettered subdivision 5-d and a new subdivision 5-c is added to read as
follows:
5-C. (A) NO HEALTH CARE PLAN SHALL IMPLEMENT AN ADVERSE REIMBURSEMENT
CHANGE TO A CONTRACT WITH A PHYSICIAN THAT IS OTHERWISE PERMITTED BY THE
CONTRACT, UNLESS, PRIOR TO THE EFFECTIVE DATE OF THE CHANGE, THE HEALTH
CARE PLAN GIVES THE PHYSICIAN WITH WHOM THE HEALTH CARE PLAN HAS DIRECT-
LY CONTRACTED AND WHO IS IMPACTED BY THE ADVERSE REIMBURSEMENT CHANGE,
AT LEAST NINETY DAYS WRITTEN NOTICE OF THE CHANGE. IF THE CONTRACTING
PHYSICIAN OBJECTS TO THE CHANGE THAT IS THE SUBJECT OF THE NOTICE BY THE
HEALTH CARE PLAN, THE PHYSICIAN MAY, WITHIN THIRTY DAYS OF THE DATE OF
THE NOTICE, GIVE WRITTEN NOTICE TO THE HEALTH CARE PLAN TO TERMINATE HIS
OR HER CONTRACT WITH THE HEALTH CARE PLAN EFFECTIVE UPON THE IMPLEMENTA-
TION DATE OF THE ADVERSE REIMBURSEMENT CHANGE. FOR THE PURPOSES OF THIS
SUBDIVISION, THE TERM "ADVERSE REIMBURSEMENT CHANGE" SHALL MEAN A
PROPOSED CHANGE THAT COULD REASONABLY BE EXPECTED TO HAVE THE EFFECT OF
MATERIALLY REDUCING THE LEVEL OF PAYMENT TO A PHYSICIAN. THE NOTICE
PROVISIONS REQUIRED BY THIS SUBDIVISION SHALL NOT APPLY WHERE: (I) SUCH
CHANGE IS OTHERWISE REQUIRED BY LAW, REGULATION OR APPLICABLE REGULATORY
AUTHORITY, OR IS REQUIRED AS A RESULT OF CHANGES IN FEE SCHEDULES,
REIMBURSEMENT METHODOLOGY OR PAYMENT POLICIES ESTABLISHED BY A GOVERN-
MENT AGENCY; OR (II) SUCH CHANGE IS EXPRESSLY PROVIDED FOR UNDER THE
TERMS OF THE CONTRACT BY THE INCLUSION OF OR REFERENCE TO A SPECIFIC FEE
OR FEE SCHEDULE, REIMBURSEMENT METHODOLOGY OR PAYMENT POLICY INDEXING
MECHANISM.
A. 5296 8
(B) NOTHING IN THIS SUBDIVISION SHALL CREATE A PRIVATE RIGHT OF ACTION
ON BEHALF OF A PHYSICIAN AGAINST AN INSURER FOR VIOLATIONS OF THIS
SUBDIVISION.
S 14. Subdivision 1 of section 4406-d of the public health law, as
amended by chapter 551 of the laws of 2006, is amended to read as
follows:
1. (A) A health care plan shall, upon request, make available and
disclose to health care professionals written application procedures and
minimum qualification requirements which a health care professional must
meet in order to be considered by the health care plan. The plan shall
consult with appropriately qualified health care professionals in devel-
oping its qualification requirements. A health care plan shall complete
review of the health care professional's application to participate in
the in-network portion of the health care plan's network and shall,
within ninety days of receiving a health care professional's completed
application to participate in the health care plan's network, notify the
health care professional as to [(a)]: (I) whether he or she is creden-
tialed; or [(b)] (II) whether additional time is necessary to make a
determination in spite of the health care plan's best efforts or because
of a failure of a third party to provide necessary documentation, or
non-routine or unusual circumstances require additional time for review.
In such instances where additional time is necessary because of a lack
of necessary documentation, a health plan shall make every effort to
obtain such information as soon as possible.
(B) IF THE COMPLETE APPLICATION OF A NEWLY-LICENSED PHYSICIAN OR A
PHYSICIAN THAT HAS RECENTLY RELOCATED TO THIS STATE FROM ANOTHER STATE
AND HAS NOT PREVIOUSLY PRACTICED IN THIS STATE, WHO JOINS A GROUP PRAC-
TICE OF PHYSICIANS EACH OF WHOM PARTICIPATES IN THE IN-NETWORK PORTION
OF A HEALTH CARE PLAN'S NETWORK, IS NOT APPROVED OR DECLINED WITHIN
NINETY DAYS PURSUANT TO PARAGRAPH (A) OF THIS SUBDIVISION, THE PHYSICIAN
SHALL BE DEEMED "PROVISIONALLY CREDENTIALED" AND MAY PARTICIPATE IN THE
IN-NETWORK PORTION OF THE HEALTH CARE PLAN'S NETWORK; PROVIDED, HOWEVER,
THAT SUCH PHYSICIAN MAY NOT BE DESIGNATED AS AN ENROLLEE'S PRIMARY CARE
PHYSICIAN UNTIL SUCH TIME AS THE PHYSICIAN HAS BEEN FULLY CREDENTIALED.
THE NETWORK PARTICIPATION FOR THE PROVISIONALLY CREDENTIALED PHYSICIAN
SHALL BEGIN ON THE DAY FOLLOWING THE NINETIETH DAY OF RECEIPT OF THE
COMPLETED APPLICATION AND SHALL LAST UNTIL THE FINAL CREDENTIALING
DETERMINATION IS MADE BY THE HEALTH CARE PLAN. A PHYSICIAN SHALL ONLY BE
ELIGIBLE FOR PROVISIONAL CREDENTIALING IF THE GROUP PRACTICE OF PHYSI-
CIANS AGREES THAT, SHOULD THE APPLICATION ULTIMATELY BE DENIED, THE
PHYSICIAN OR THE GROUP PRACTICE: (I) SHALL REFUND ANY PAYMENTS MADE BY
THE HEALTH CARE PLAN FOR IN-NETWORK SERVICES PROVIDED BY THE PROVI-
SIONALLY CREDENTIALED PHYSICIAN THAT EXCEED ANY OUT-OF-NETWORK BENEFITS
PAYABLE UNDER THE ENROLLEE'S CONTRACT WITH THE HEALTH CARE PLAN; AND
(II) SHALL NOT PURSUE REIMBURSEMENT FROM THE ENROLLEE, EXCEPT TO COLLECT
THE COPAYMENT THAT OTHERWISE WOULD HAVE BEEN PAYABLE HAD THE ENROLLEE
RECEIVED SERVICES FROM A PHYSICIAN PARTICIPATING IN THE IN-NETWORK
PORTION OF A HEALTH CARE PLAN'S NETWORK. INTEREST AND PENALTIES PURSUANT
TO SECTION THREE THOUSAND TWO HUNDRED TWENTY-FOUR-A OF THE INSURANCE LAW
SHALL NOT BE ASSESSED BASED ON THE DENIAL OF A CLAIM SUBMITTED DURING
THE PERIOD WHEN THE PHYSICIAN WAS PROVISIONALLY CREDENTIALED; PROVIDED,
HOWEVER, THAT NOTHING HEREIN SHALL PREVENT A HEALTH CARE PLAN FROM
PAYING A CLAIM FROM A PHYSICIAN WHO IS PROVISIONALLY CREDENTIALED UPON
SUBMISSION OF SUCH CLAIM. A HEALTH CARE PLAN SHALL NOT DENY, AFTER
APPEAL, A CLAIM FOR SERVICES PROVIDED BY A PROVISIONALLY CREDENTIALED
PHYSICIAN SOLELY ON THE GROUND THAT THE CLAIM WAS NOT TIMELY FILED.
A. 5296 9
S 15. Section 4906 of the public health law, as amended by chapter 586
of the laws of 1998, is amended to read as follows:
S 4906. Waiver. 1. Any agreement which purports to waive, limit,
disclaim, or in any way diminish the rights set forth in this article,
except as provided pursuant to section four thousand nine hundred ten of
this article shall be void as contrary to public policy.
2. NOTWITHSTANDING SUBDIVISION ONE OF THIS SECTION, IN LIEU OF THE
EXTERNAL APPEAL PROCESS AS SET FORTH IN THIS ARTICLE, A HEALTH CARE PLAN
AND A FACILITY LICENSED PURSUANT TO ARTICLE TWENTY-EIGHT OF THIS CHAPTER
MAY MUTUALLY AGREE TO AN ALTERNATIVE DISPUTE RESOLUTION MECHANISM TO
RESOLVE DISPUTES OTHERWISE SUBJECT TO THIS ARTICLE.
S 16. The opening paragraph of subdivision 2 of section 4910 of the
public health law, as added by chapter 586 of the laws of 1998, is
amended to read as follows:
An enrollee, the enrollee's designee and, in connection with CONCUR-
RENT AND retrospective adverse determinations, an enrollee's health care
provider, shall have the right to request an external appeal when:
S 17. Paragraphs (b) and (c) of subdivision 2 of section 4914 of the
public health law, as added by chapter 586 of the laws of 1998, are
amended to read as follows:
(b) The external appeal agent shall make a determination with respect
to the appeal within thirty days of the receipt of the [enrollee's]
request therefor, submitted in accordance with the commissioner's
instructions. The external appeal agent shall have the opportunity to
request additional information from the enrollee, the enrollee's health
care provider and the enrollee's health care plan within such thirty-day
period, in which case the agent shall have up to five additional busi-
ness days if necessary to make such determination. The external appeal
agent shall notify the enrollee, WHERE APPROPRIATE, THE ENROLLEE'S
HEALTH CARE PROVIDER, and the health care plan, in writing, of the
appeal determination within two business days of the rendering of such
determination.
(c) Notwithstanding the provisions of paragraphs (a) and (b) of this
subdivision, if the enrollee's attending physician states that a delay
in providing the health care service would pose an imminent or serious
threat to the health of the enrollee, the external appeal shall be
completed within three days of the request therefor and the external
appeal agent shall make every reasonable attempt to immediately notify
the enrollee, WHERE APPROPRIATE, THE ENROLLEE'S HEALTH CARE PROVIDER,
and the health plan of its determination by telephone or facsimile,
followed immediately by written notification of such determination.
S 18. Subdivision 4 of section 4914 of the public health law, as added
by chapter 586 of the laws of 1998, is amended to read as follows:
4. [Payment] (A) EXCEPT AS PROVIDED IN PARAGRAPHS (B) AND (C) OF THIS
SUBDIVISION, PAYMENT for an external appeal shall be the responsibility
of the health care plan. The health care plan shall make payment to the
external appeal agent within forty-five days from the date the appeal
determination is received by the health care plan, and the health care
plan shall be obligated to pay such amount together with interest there-
on calculated at a rate which is the greater of the rate set by the
commissioner of taxation and finance for corporate taxes pursuant to
paragraph one of subsection (e) of section one thousand ninety-six of
the tax law or twelve percent per annum, to be computed from the date
the bill was required to be paid, in the event that payment is not made
within such forty-five days.
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(B) IF AN ENROLLEE'S HEALTH CARE PROVIDER REQUESTS AN EXTERNAL APPEAL
OF A CONCURRENT ADVERSE DETERMINATION AND THE EXTERNAL APPEAL AGENT
UPHOLDS THE HEALTH CARE PLAN'S DETERMINATION IN WHOLE, PAYMENT FOR THE
EXTERNAL APPEAL SHALL BE MADE BY THE HEALTH CARE PROVIDER IN THE MANNER
AND SUBJECT TO THE TIMEFRAMES AND REQUIREMENTS SET FORTH IN PARAGRAPH
(A) OF THIS SUBDIVISION.
(C) IF AN ENROLLEE'S HEALTH CARE PROVIDER REQUESTS AN EXTERNAL APPEAL
OF A CONCURRENT ADVERSE DETERMINATION AND THE EXTERNAL APPEAL AGENT
UPHOLDS THE HEALTH CARE PLAN'S DETERMINATION IN PART, PAYMENT FOR THE
EXTERNAL APPEAL SHALL BE EVENLY SPLIT BETWEEN THE HEALTH CARE PLAN AND
THE ENROLLEE'S HEALTH CARE PROVIDER WHO REQUESTED THE EXTERNAL APPEAL
AND SHALL BE MADE BY THE HEALTH CARE PLAN AND THE ENROLLEE'S HEALTH CARE
PROVIDER IN THE MANNER AND SUBJECT TO THE TIMEFRAMES AND REQUIREMENTS
SET FORTH IN PARAGRAPH (A) OF THIS SUBDIVISION. AFTER ONE YEAR FROM THE
EFFECTIVE DATE OF THIS SUBDIVISION, THE SUPERINTENDENT OF INSURANCE
SHALL EVALUATE WHETHER HEALTH CARE PLANS OR HEALTH CARE PROVIDERS ARE
EXPERIENCING A SUBSTANTIAL HARDSHIP AS A RESULT OF PAYMENT FOR THE
EXTERNAL APPEAL WHEN THE EXTERNAL APPEAL AGENT UPHOLDS THE HEALTH CARE
PLAN'S DETERMINATION IN PART. THE COMMISSIONER, IN CONSULTATION WITH THE
SUPERINTENDENT OF INSURANCE, MAY PROMULGATE A REGULATION TO SPECIFY
PAYMENT RESPONSIBILITIES OF PROVIDERS AND HEALTH CARE PLANS WHEN THE
EXTERNAL APPEAL AGENT UPHOLDS THE HEALTH CARE PLAN'S DETERMINATION IN
PART WHICH SHALL SUPERSEDE THE REQUIREMENTS OF THIS PARAGRAPH.
(D) IF AN ENROLLEE'S HEALTH CARE PROVIDER WAS ACTING AS THE ENROLLEE'S
DESIGNEE, PAYMENT FOR THE EXTERNAL APPEAL SHALL BE MADE BY THE HEALTH
CARE PLAN. THE EXTERNAL APPEAL AND ANY DESIGNATION SHALL BE SUBMITTED
ON A STANDARD FORM DEVELOPED BY THE COMMISSIONER IN CONSULTATION WITH
THE SUPERINTENDENT OF INSURANCE PURSUANT TO SUBDIVISION FIVE OF THIS
SECTION. THE SUPERINTENDENT OF INSURANCE SHALL HAVE THE AUTHORITY UPON
RECEIPT OF AN EXTERNAL APPEAL TO CONFIRM THE DESIGNATION OR REQUEST
OTHER INFORMATION AS NECESSARY. THE SUPERINTENDENT OF INSURANCE SHALL
MAKE AT LEAST TWO WRITTEN REQUESTS TO THE ENROLLEE TO CONFIRM THE DESIG-
NATION. THE ENROLLEE SHALL HAVE TWO WEEKS TO RESPOND TO EACH SUCH
REQUEST. IF THE ENROLLEE FAILS TO RESPOND TO THE SUPERINTENDENT OF
INSURANCE WITHIN THE SPECIFIED TIME FRAME, THE SUPERINTENDENT OF INSUR-
ANCE SHALL PEND THE EXTERNAL APPEAL AND MAKE TWO WRITTEN REQUESTS TO THE
HEALTH CARE PROVIDER TO FILE AN EXTERNAL APPEAL ON HIS OR HER OWN
BEHALF. THE HEALTH CARE PROVIDER SHALL HAVE TWO WEEKS TO RESPOND TO EACH
SUCH REQUEST. IF THE HEALTH CARE PROVIDER DOES NOT RESPOND TO THE SUPER-
INTENDENT OF INSURANCE REQUESTS WITHIN THE SPECIFIED TIMEFRAME, THE
SUPERINTENDENT OF INSURANCE SHALL REJECT THE APPEAL.
S 19. The public health law is amended by adding a new section 4917 to
read as follows:
S 4917. HOLD HARMLESS. A HEALTH CARE PROVIDER REQUESTING AN EXTERNAL
APPEAL OF A CONCURRENT ADVERSE DETERMINATION, INCLUDING WHEN THE HEALTH
CARE PROVIDER REQUESTS AN EXTERNAL APPEAL AS THE ENROLLEE'S DESIGNEE,
SHALL NOT PURSUE REIMBURSEMENT FROM THE ENROLLEE EXCEPT TO COLLECT A
COPAYMENT FOR SERVICES DETERMINED NOT MEDICALLY NECESSARY BY THE
EXTERNAL APPEAL AGENT.
S 20. This act shall take effect January 1, 2010; provided, however,
that:
1. sections seven and fourteen of this act shall take effect October
1, 2009, and shall apply to applications submitted after that date, and
shall not apply to applications submitted prior to such date if such
application is resubmitted in substantially similar form on or after
October 1, 2009;
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2. the amendments to subsection (a) of section 3217-d of the insurance
law made by section two of this act and subsection (a) of section 4306-c
of the insurance law made by section four of this act shall take effect
January 1, 2010 or the date uniform standards for a grievance procedure
are adopted to be consistent with federal requirements, whichever is
later;
3. provided, further, that the amendments to subsection (i) of section
3217-b of the insurance law made by section one of this act shall not
affect the repeal of such subsection and shall be deemed repealed there-
with;
4. provided, further, that the amendments to subsection (i) of section
4325 of the insurance law made by section six of this act shall not
affect the repeal of such subsection and shall be deemed repealed there-
with; and
5. provided, further, that the amendments made to subdivision 5-d of
section 4406-c of the public health law made by section thirteen of this
act shall not affect the repeal of such subdivision and shall be deemed
repealed therewith.