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Senate Bill S2811

2009-2010 Legislative Session

Directs public utilities to provide call center service assistance from centers located within the state and the utilities service area

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Archive: Last Bill Status - In Senate Committee Energy And Telecommunications Committee

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2009-S2811 (ACTIVE) - Details

Current Committee:
Senate Energy And Telecommunications
Law Section:
Public Service Law
Laws Affected:
Amd ยง65, Pub Serv L

2009-S2811 (ACTIVE) - Summary

Directs public utilities to provide call center service assistance from centers located within the state and the service area; describes the various services which must be addressed from the call centers.

2009-S2811 (ACTIVE) - Sponsor Memo

2009-S2811 (ACTIVE) - Bill Text download pdf 

                            
                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                  2811

                       2009-2010 Regular Sessions

                            I N  S E N A T E

                              March 3, 2009
                               ___________

Introduced  by  Sens.  VOLKER,  BONACIC, DeFRANCISCO, FUSCHILLO, HANNON,
  LANZA, LARKIN, LAVALLE, SEWARD -- read twice and ordered printed,  and
  when printed to be committed to the Committee on Energy and Telecommu-
  nications

AN  ACT  to amend the public service law, in relation to utility service
  call centers

  THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND  ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section  1. Subdivision 11 of section 65 of the public service law, as
added by chapter 693 of the laws of 1985, is renumbered subdivision   12
and a new subdivision 13 is added to read as follows:
  13.  EVERY  GAS  CORPORATION,  ELECTRIC  CORPORATION  OR  MUNICIPALITY
FURNISHING UTILITY SERVICE SHALL, USING  SERVICES  LOCATED  WITHIN  THIS
STATE AND WITHIN THEIR SERVICE AREA, PROVIDE CALL CENTER SERVICE ASSIST-
ANCE FOR THE FOLLOWING SERVICES:
  (A) DETERMINING CUSTOMER FINANCIAL RESPONSIBILITY.
  (B) TAKING REQUESTS FOR NEW OR ADDITIONAL SERVICES, INCLUDING, BUT NOT
LIMITED TO, EMERGENCY SERVICE.
  (C) DETERMINING DEPOSIT REQUIRED OR BILLING RATE.
  (D) PREPARING METER AND SERVICE ORDERS AND OBTAINING ACCESS TO METERS.
  (E)  EXPLAINING  COMPANY  RATES,  REGULATIONS,  POLICIES,  PROCEDURES,
EQUIPMENT AND COMMON PRACTICES.
  (F) INVESTIGATING TROUBLE ORDER FORMS AND INITIATING HIGH BILL  INVES-
TIGATIONS.
  (G)  HANDLING  PAYMENT AND OTHER CREDIT ARRANGEMENTS SUCH AS OBTAINING
DEPOSITS, FINANCIAL STATEMENTS AND PAYMENT PLANS.
  (H) REFERRING CUSTOMERS TO SOCIAL SERVICE AGENCIES AND  OTHER  ASSIST-
ANCE PROGRAMS.
  S  2.  This  act shall take effect on the first of January in the year
next succeeding the year in which it shall have become a law.

 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                      [ ] is old law to be omitted.
                                                           LBD09396-01-9

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