S T A T E O F N E W Y O R K
________________________________________________________________________
7475
I N S E N A T E
April 14, 2010
___________
Introduced by Sen. BRESLIN -- read twice and ordered printed, and when
printed to be committed to the Committee on Insurance
AN ACT to amend the insurance law, in relation to standards for prompt,
fair and equitable settlement of claims for health care and payments
for health care services
THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
BLY, DO ENACT AS FOLLOWS:
Section 1. Subsections (a) and (b) of section 3224-a of the insurance
law, as amended by chapter 237 of the laws of 2009, are amended to read
as follows:
(a) Except in a case where the obligation of an insurer or an organ-
ization or corporation licensed or certified pursuant to article forty-
three or forty-seven of this chapter or article forty-four of the public
health law to pay a claim submitted by a policyholder or person covered
under such policy ("covered person") or make a payment to a health care
provider is not reasonably clear, or when there is a reasonable basis
supported by specific information available for review by the super-
intendent that such claim or bill for health care services rendered was
submitted fraudulently, such insurer or organization or corporation
shall pay the claim to a policyholder or covered person or make a
payment to a health care provider within [thirty] FIFTEEN days of
receipt of a claim or bill for services rendered that is transmitted via
the internet or electronic mail, or [forty-five] THIRTY days of receipt
of a claim or bill for services rendered that is submitted by other
means, such as paper or facsimile. THE INSURER, ORGANIZATION OR CORPO-
RATION SHALL NOT DENY PAYMENT FOR A CLAIM FOR MEDICALLY NECESSARY
COVERED SERVICES ON THE BASIS OF AN ADMINISTRATIVE OR TECHNICAL DEFECT
INCLUDING A FAILURE TO OBTAIN A REFERRAL; UNTIMELY FILING OF THE CLAIM;
LATE NOTIFICATION OF A HOSPITAL ADMISSION OR THE PROVISION OF SERVICES
THAT THE INSURER, ORGANIZATION OR CORPORATION MAY REQUIRE; A FAILURE TO
PROVIDE NOTIFICATION OF A HOSPITAL ADMISSION OR PROVISION OF SERVICES
THAT THE INSURER, ORGANIZATION OR CORPORATION MAY REQUIRE; A FAILURE TO
PROVIDE PROPER REGISTRATION OF A HOSPITAL ADMISSION OR PROVISION OF
SERVICES THAT THE INSURER, ORGANIZATION OR CORPORATION MAY REQUIRE; A
EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
[ ] is old law to be omitted.
LBD03354-03-0
S. 7475 2
FAILURE TO REQUEST PROPER AUTHORIZATION OF A HOSPITAL ADMISSION OR
PROVISION OF SERVICES THAT THE INSURER, ORGANIZATION OR CORPORATION MAY
REQUIRE; OR ANY OTHER ADMINISTRATIVE OR TECHNICAL DEFECT AS THE SUPER-
INTENDENT MAY SPECIFY IN A REGULATION AFTER CONSULTATION WITH THE
COMMISSIONER OF HEALTH. NOTHING IN THIS SECTION SHALL PRECLUDE A HEALTH
CARE PROVIDER AND A HEALTH PLAN FROM AGREEING TO PROVISIONS DIFFERENT
FROM THOSE IN THIS SECTION; PROVIDED, HOWEVER, THAT ANY AGREEMENT THAT
PURPORTS TO WAIVE, LIMIT, DISCLAIM, OR IN ANY WAY DIMINISH THE RIGHTS OF
A HEALTH CARE PROVIDER SET FORTH IN THIS SECTION SHALL BE VOID AS
CONTRARY TO PUBLIC POLICY.
(b) In a case where the obligation of an insurer or an organization or
corporation licensed or certified pursuant to article forty-three or
forty-seven of this chapter or article forty-four of the public health
law to pay a claim or make a payment for health care services rendered
is not reasonably clear due to a good faith dispute regarding the eligi-
bility of a person for coverage, the liability of another insurer or
corporation or organization for all or part of the claim, the amount of
the claim, the benefits covered under a contract or agreement, or the
manner in which services were accessed or provided, an insurer or organ-
ization or corporation shall pay any undisputed portion of the claim in
accordance with this subsection and notify the policyholder, covered
person or health care provider in writing within FIFTEEN CALENDAR DAYS
OF THE RECEIPT OF THE CLAIM TRANSMITTED ELECTRONICALLY OR VIA THE INTER-
NET, OR thirty calendar days of the receipt of the claim SUBMITTED BY
OTHER MEANS, SUCH AS PAPER OR FACSIMILE:
(1) that it is not obligated to pay the claim or make the medical
payment, stating the specific reasons why it is not liable; or
(2) to request [all] additional information needed to determine
liability to pay the claim or make the health care payment; PROVIDED,
HOWEVER, IN RESPONSE TO ITS RECEIPT OF A SPECIFIC CLAIM FOR SERVICES AN
INSURER, ORGANIZATION OR CORPORATION SHALL NOT GENERATE AND TRANSMIT A
QUESTIONNAIRE IN ORDER TO DETERMINE WHETHER THE POLICYHOLDER OR COVERED
PERSON IS COVERED FOR ALL OR PART OF THE CLAIM BY ANOTHER INSURER,
CORPORATION OR ORGANIZATION. NOTHING IN THIS SECTION SHALL OTHERWISE
PRECLUDE AN INSURER, ORGANIZATION OR CORPORATION FROM SENDING A COORDI-
NATION OF BENEFIT QUESTIONNAIRE TO A POLICYHOLDER OR COVERED PERSON AT
ANOTHER TIME PROVIDED THAT IN NO EVENT SHALL THE INSURER, ORGANIZATION
OR CORPORATION DELAY OR DENY PAYMENT OF A CLAIM WHEN A POLICYHOLDER OR
COVERED PERSON DOES NOT COMPLETE AND RETURN SUCH COORDINATION OF BENE-
FITS QUESTIONNAIRE.
Upon receipt of the information requested in paragraph two of this
subsection or an appeal of a claim or bill for health care services
denied pursuant to paragraph one of this subsection, an insurer or
organization or corporation licensed or certified pursuant to article
forty-three or forty-seven of this chapter or article forty-four of the
public health law shall comply with subsection (a) of this section.
S 2. Subsection (b) of section 3224-b of the insurance law, as amended
by chapter 237 of the laws of 2009, is amended to read as follows:
(b) Overpayments to health care providers. (1) Other than recovery for
duplicate payments, a health plan shall provide thirty days written
notice to health care providers [before engaging in additional overpay-
ment recovery efforts seeking] OF ITS INTENTION TO SEEK recovery of the
overpayment of claims to such health care providers. Such notice shall
state the patient name, service date, payment amount, proposed adjust-
ment, and a reasonably specific explanation of the proposed adjustment.
A HEALTH PLAN SHALL NOT SEEK RECOVERY FROM A HEALTH CARE PROVIDER
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UNLESS: THE HEALTH CARE PROVIDER AGREES TO THE RECOVERY IN WRITING; THE
HEALTH CARE PROVIDER FAILS TO SEND ITS WRITTEN CHALLENGE OF THE HEALTH
PLAN'S OVERPAYMENT RECOVERY WITHIN NINETY DAYS OF RECEIPT OF THE PLAN'S
NOTICE OF INTENT TO SEEK OVERPAYMENT RECOVERY; OR THE OVERPAYMENT RECOV-
ERY HAS BEEN UPHELD ACCORDING TO PROCEDURES ESTABLISHED BY THE PARTIES
IN THEIR CONTRACTUAL AGREEMENT; OR A THIRD-PARTY ARBITRATOR UPHELD THE
OVERPAYMENT RECOVERY.
(2) A HEALTH PLAN SHALL LIMIT OVERPAYMENT RECOVERY EFFORTS TO: BILLING
AND CODING ERRORS; INCORRECT RATE PAYMENTS; INELIGIBILITY OF A PERSON
FOR COVERAGE; OR FRAUD. A HEALTH PLAN SHALL NOT INITIATE OVERPAYMENT
RECOVERY EFFORTS FOR UTILIZATION REVIEW PURPOSES AS DEFINED IN ARTICLE
FORTY-NINE OF THIS CHAPTER OR ARTICLE FORTY-NINE OF THE PUBLIC HEALTH
LAW, IF THE SERVICES WERE ALREADY DEEMED MEDICALLY NECESSARY BY THE
HEALTH PLAN, OR IF THE HEALTH PLAN PREVIOUSLY APPROVED THE MANNER IN
WHICH SERVICES WERE ACCESSED OR PROVIDED.
[(2)] (3) A health plan shall provide a health care provider with the
opportunity to challenge an overpayment recovery, including the sharing
of claims information, and shall establish written policies and proce-
dures for health care providers to follow to challenge an overpayment
recovery. Such challenge shall set forth the specific grounds on which
the provider is challenging the overpayment recovery. THESE WRITTEN
POLICIES AND PROCEDURES SHALL INCLUDE A PROVISION STATING THAT A HEALTH
CARE PROVIDER SHALL HAVE NO LESS THAN NINETY DAYS FROM RECEIPT OF THE
HEALTH PLAN'S WRITTEN NOTICE OF INTENT TO SEEK RECOVERY TO PROVIDE
DOCUMENTATION CHALLENGING THE ALLEGED OVERPAYMENTS. ANY CHALLENGE TO AN
OVERPAYMENT RECOVERY THAT CANNOT BE RESOLVED BETWEEN THE HEALTH PLAN AND
THE HEALTH CARE PROVIDER WITHIN THIRTY DAYS FROM THE HEALTH PLAN'S
RECEIPT OF THE PROVIDER'S DOCUMENTATION SHALL BE RESOLVED ACCORDING TO
PROCEDURES ESTABLISHED BY THE PARTIES IN THEIR CONTRACTUAL AGREEMENT OR
SHALL BE SUBMITTED TO A THIRD-PARTY ARBITRATOR FOR A DETERMINATION.
[(3)] (4) A health plan shall not initiate overpayment recovery
efforts more than twenty-four months after the original payment was
received by a health care provider. However, no such time limit shall
apply to overpayment recovery efforts that are: (i) based on a reason-
able belief of fraud or other intentional misconduct, [or abusive bill-
ing,] (ii) required by, or initiated at the request of, a self-insured
plan, or (iii) required or authorized by a state or federal government
program or coverage that is provided by this state or a municipality
thereof to its respective employees, retirees or members. Notwithstand-
ing the aforementioned time limitations, in the event that a health care
provider asserts that a health plan has underpaid a claim or claims, the
health plan may defend or set off such assertion of underpayment based
on overpayments going back in time as far as the claimed underpayment.
[For purposes of this paragraph, "abusive billing" shall be defined as a
billing practice which results in the submission of claims that are not
consistent with sound fiscal, business, or medical practices and at such
frequency and for such a period of time as to reflect a consistent
course of conduct.
(4)] (5) For the purposes of this subsection the term "health care
provider" shall mean an entity licensed or certified pursuant to article
twenty-eight, thirty-six or forty of the public health law, a facility
licensed pursuant to article nineteen, thirty-one or thirty-two of the
mental hygiene law, or a health care professional licensed, registered
or certified pursuant to title eight of the education law.
[(5)] (6) Nothing in this section shall be deemed to limit a health
plan's right to pursue recovery of overpayments that occurred prior to
S. 7475 4
the effective date of this section where the health plan has provided
the health care provider with notice of such recovery efforts prior to
the effective date of this section.
(7) A HEALTH PLAN SHALL NOT PURSUE OVERPAYMENT RECOVERY EFFORTS
AGAINST AN INSURED IF THE HEALTH PLAN IS PRECLUDED FROM PURSUING OVER-
PAYMENT RECOVERY EFFORTS AGAINST A HEALTH CARE PROVIDER PURSUANT TO
PARAGRAPH TWO OF THIS SUBSECTION.
(8) A HEALTH PLAN SHALL ASSURE ADHERENCE TO THE REQUIREMENTS STATED IN
THIS SECTION BY ALL CONTRACTORS, SUBCONTRACTORS, SUBVENDORS, AGENTS AND
EMPLOYEES AFFILIATED BY CONTRACT OR OTHERWISE WITH SUCH LICENSED ENTITY.
ALL CONTRACTORS, SUBCONTRACTORS, SUBVENDORS, AGENTS AND EMPLOYEES AFFIL-
IATED BY CONTRACT OR OTHERWISE WITH ANY HEALTH PLAN SHALL ALSO ADHERE TO
THE REQUIREMENTS OF THIS SECTION.
(9) NOTHING IN THIS SECTION SHALL PRECLUDE A HEALTH CARE PROVIDER AND
A HEALTH PLAN FROM AGREEING TO PROVISIONS DIFFERENT FROM THOSE IN THIS
SECTION; PROVIDED, HOWEVER, THAT ANY AGREEMENT THAT PURPORTS TO WAIVE,
LIMIT, DISCLAIM, OR IN ANY WAY DIMINISH THE RIGHTS OF A HEALTH CARE
PROVIDER SET FORTH IN THIS SECTION SHALL BE VOID AS CONTRARY TO PUBLIC
POLICY.
(10) HEALTH CARE PROVIDER SHALL MEAN AN ENTITY LICENSED OR CERTIFIED
PURSUANT TO ARTICLE TWENTY-EIGHT, THIRTY-SIX OR FORTY OF THE PUBLIC
HEALTH LAW, A FACILITY LICENSED PURSUANT TO ARTICLE NINETEEN, FORMER
TWENTY-THREE OR THIRTY-ONE OF THE MENTAL HYGIENE LAW, AND A HEALTH CARE
PROFESSIONAL LICENSED, REGISTERED OR CERTIFIED PURSUANT TO TITLE EIGHT
OF THE EDUCATION LAW.
S 3. The insurance law is amended by adding a new section 3240 to read
as follows:
S 3240. COVERAGE OF SERVICES OF PARTICIPATING PROVIDERS. AN INSURER
LICENSED TO WRITE ACCIDENT AND HEALTH INSURANCE, A CORPORATION ORGANIZED
PURSUANT TO ARTICLE FORTY-THREE OF THIS CHAPTER, HEALTH MAINTENANCE
ORGANIZATIONS AND OTHER ORGANIZATIONS CERTIFIED PURSUANT TO ARTICLE
FORTY-FOUR OF THE PUBLIC HEALTH LAW OR A MUNICIPAL COOPERATIVE HEALTH
BENEFITS PLAN CERTIFIED PURSUANT TO ARTICLE FORTY-SEVEN OF THIS CHAPTER
(COLLECTIVELY A "HEALTH PLAN") THAT UTILIZES A NETWORK OF PARTICIPATING
PROVIDERS IN THE DELIVERY AND PROVISION OF HEALTH INSURANCE BENEFITS
SHALL NOT DEEM A HEALTH CARE PROVIDER WHO IS PARTICIPATING IN THE HEALTH
PLAN'S PROVIDER NETWORK AND RENDERING MEDICAL SERVICES TO AN INSURED,
SUBSCRIBER OR ENROLLEE TO BE OUT-OF-NETWORK BECAUSE ONE OR MORE OTHER
HEALTH PROVIDERS RENDERING SERVICES TO THE INSURED, SUBSCRIBER OR ENROL-
LEE FOR THE SAME OR RELATED MEDICAL CONDITION, ILLNESS OR INJURY DOES
NOT PARTICIPATE IN THE HEALTH PLAN'S PROVIDER NETWORK. THE INSURED,
SUBSCRIBER OR ENROLLEE SHALL ONLY BE SUBJECT TO THE IN-NETWORK COST
SHARING PROVISIONS OF THE POLICY OR CERTIFICATE FOR THE SERVICES OF SUCH
PARTICIPATING PROVIDER OR PROVIDERS. FURTHER, THE HEALTH PLAN SHALL PAY
A PARTICIPATING HEALTH CARE PROVIDER OR PROVIDERS THE CONTRACTED RATE
FOR SERVICES PROVIDED BY SUCH PARTICIPATING PROVIDER OR PROVIDERS
REGARDLESS OF THE NETWORK STATUS OF THE OTHER PROVIDERS. HEALTH CARE
PROVIDER SHALL MEAN AN ENTITY LICENSED OR CERTIFIED PURSUANT TO ARTICLE
TWENTY-EIGHT, THIRTY-SIX OR FORTY OF THE PUBLIC HEALTH LAW, A FACILITY
LICENSED PURSUANT TO ARTICLE NINETEEN, FORMER TWENTY-THREE OR THIRTY-ONE
OF THE MENTAL HYGIENE LAW, AND A HEALTH CARE PROFESSIONAL LICENSED,
REGISTERED OR CERTIFIED PURSUANT TO TITLE EIGHT OF THE EDUCATION LAW.
S 4. Section 2406 of the insurance law is amended by adding a new
subsection (a-1) to read as follows:
(A-1) (1) IF, AFTER COMPLETION OF AN INVESTIGATION INVOLVING INFORMA-
TION COLLECTED FROM A SIX MONTH PERIOD, NOTICE AND HEARING, THE SUPER-
S. 7475 5
INTENDENT FINDS THAT THE PERSON COMPLAINED OF HAS ENGAGED IN A SERIES OF
ACTS PROHIBITED BY SECTION THREE THOUSAND TWO HUNDRED TWENTY-FOUR-A OF
THIS CHAPTER THAT, TAKEN TOGETHER, CONSTITUTE A CONSISTENT PATTERN OR
PRACTICE, THE SUPERINTENDENT IS AUTHORIZED TO LEVY A CIVIL PENALTY
AGAINST SUCH PERSON IN THE FOLLOWING MANNER:
(A) FOR THE FIRST FINDING OF A CONSISTENT PATTERN OR PRACTICE, THE
SUPERINTENDENT MAY LEVY A FINE OF NOT MORE THAN ONE HUNDRED THOUSAND
DOLLARS.
(B) FOR A SECOND FINDING OF A CONSISTENT PATTERN OR PRACTICE THAT
OCCURS ON OR EARLIER THAN TWO YEARS FROM THE FIRST OFFENSE THE SUPER-
INTENDENT MAY LEVY A FINE OF NOT MORE THAN THREE HUNDRED THOUSAND
DOLLARS.
(C) FOR A THIRD FINDING OF A CONSISTENT PATTERN OR PRACTICE THAT
OCCURS ON OR EARLIER THAN FIVE YEARS AFTER A FIRST OFFENSE, THE SUPER-
INTENDENT MAY LEVY A FINE OF NOT MORE THAN ONE MILLION DOLLARS.
(2) IN DETERMINING THE AMOUNT OF A FINE TO BE LEVIED WITHIN THE SPECI-
FIED LIMITS, THE SUPERINTENDENT SHALL CONSIDER THE FOLLOWING FACTORS:
(A) THE EXTENT AND FREQUENCY OF THE VIOLATIONS;
(B) WHETHER THE VIOLATIONS WERE DUE TO CIRCUMSTANCES BEYOND THE INSUR-
ER, ORGANIZATION OR CORPORATION'S CONTROL;
(C) ANY REMEDIAL ACTIONS TAKEN BY THE INSURER, ORGANIZATION OR CORPO-
RATION TO PREVENT FUTURE VIOLATIONS;
(D) THE ACTUAL OR POTENTIAL HARM TO OTHERS RESULTING FROM THE
VIOLATIONS;
(E) IF THE INSURER, ORGANIZATION OR CORPORATION KNOWINGLY AND WILLING-
LY COMMITTED THE VIOLATIONS;
(F) THE INSURER, ORGANIZATION OR CORPORATION'S FINANCIAL CONDITION;
AND
(G) ANY OTHER FACTORS THE SUPERINTENDENT CONSIDERS APPROPRIATE.
S 5. This act shall take effect immediately.