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Assembly Bill A2317

2011-2012 Legislative Session

Requires cable companies to provide notice to their customers of scheduled maintenance

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Archive: Last Bill Status - In Assembly Committee

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2011-A2317 (ACTIVE) - Details

Current Committee:
Assembly Corporations, Authorities And Commissions
Law Section:
Public Service Law
Laws Affected:
Add ยง231, Pub Serv L
Versions Introduced in Other Legislative Sessions:
2009-2010: A11643
2013-2014: A240
2015-2016: A896
2017-2018: A2748

2011-A2317 (ACTIVE) - Summary

Requires cable companies to provide notice to their customers of scheduled maintenance and provides for a credit to be given to subscribers for the value of the time lost.

2011-A2317 (ACTIVE) - Bill Text download pdf 

                            
                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                  2317

                       2011-2012 Regular Sessions

                          I N  A S S E M B L Y

                            January 18, 2011
                               ___________

Introduced  by  M.  of  A.  M. MILLER  --  read once and referred to the
  Committee on Corporations, Authorities and Commissions

AN ACT to amend the public service law, in relation to  requiring  cable
  companies  to  provide  notice to their customers of scheduled mainte-
  nance

  THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND  ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section  1.  The public service law is amended by adding a new section
231 to read as follows:
  S 231. NOTICE FOR SERVICE OUTAGE FOR SCHEDULED MAINTENANCE. 1.   EVERY
CABLE   TELEVISION   COMPANY  PROVIDING  CABLE,  INTERNET  OR  TELEPHONE
SERVICES,  OR  ANY  COMBINATION  THEREOF,  THROUGH  CABLE  OR  BROADBAND
CONNECTION  SHALL PROVIDE AT LEAST FORTY-EIGHT HOURS NOTICE TO SUBSCRIB-
ERS AFFECTED BY ANY SERVICE OUTAGE RESULTING FROM SCHEDULED MAINTENANCE.
  2. SUCH NOTICE MAY BE PROVIDED THROUGH EMAIL, MAIL, TELEPHONE COMMUNI-
CATION OR TEXT MESSAGING, BUT SHALL INCLUDE, AT A MINIMUM:
  (A) WHAT THE SCHEDULED MAINTENANCE ENTAILS;
  (B) AN ESTIMATE OF WHEN AND THE DURATION OF SUCH MAINTENANCE; AND
  (C) WHAT SERVICES MAY BE AFFECTED BY SUCH MAINTENANCE.
  3. THE MINIMUM CREDIT FOR A SERVICE OUTAGE SHALL BE EQUAL TO TWO TIMES
THE VALUE OF THE SERVICE LOST. THE VALUE OF THE SERVICE  LOST  SHALL  BE
DETERMINED BY THE AVERAGE APPLICABLE MONTHLY CHARGE DIVIDED BY THE ACTU-
AL  TIME  LOST.  ALL  CREDITS SHALL BE APPLIED TO A SUBSCRIBER'S ACCOUNT
WITHIN TWO  BILLING  CYCLES  AFTER  THE  SERVICE  OUTAGE  AND  SHALL  BE
REFLECTED  ON  THE SUBSCRIBER'S BILLING STATEMENT. THE BILLING STATEMENT
SHALL SET FORTH THE METHOD BY WHICH THE CREDIT WAS CALCULATED.
  4. THIS SECTION SHALL NOT APPLY TO ANY INTERRUPTION  IN  SERVICE  THAT
OCCURS AS A RESULT OF NONPAYMENT OF A PREVIOUSLY DUE ACCOUNT.
  S 2. This act shall take effect on the one hundred twentieth day after
it shall have become a law. Provided, that the public service commission
is  immediately  authorized  and  directed  to take any and all actions,
including but not limited to the promulgation of any rules, necessary to
fully implement the provisions of this act on its effective date.

 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets

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