senate Bill S1399

2011-2012 Legislative Session

Provides for notification to utility customers of their right to direct access to public service commission complaint procedures without arbitration or court proceedings

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Archive: Last Bill Status - In Committee


  • Introduced
  • In Committee
  • On Floor Calendar
    • Passed Senate
    • Passed Assembly
  • Delivered to Governor
  • Signed/Vetoed by Governor

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Actions

view actions (2)
Assembly Actions - Lowercase
Senate Actions - UPPERCASE
Jan 04, 2012 referred to energy and telecommunications
Jan 07, 2011 referred to energy and telecommunications

S1399 - Details

See Assembly Version of this Bill:
A736
Current Committee:
Law Section:
Public Service Law
Laws Affected:
Amd §43, Pub Serv L
Versions Introduced in 2009-2010 Legislative Session:
S5252, A7867

S1399 - Summary

Provides for notification to utility customers of their right to direct access to public service commission complaint procedures without arbitration or court proceedings.

S1399 - Sponsor Memo

S1399 - Bill Text download pdf

                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                  1399

                       2011-2012 Regular Sessions

                            I N  S E N A T E

                             January 7, 2011
                               ___________

Introduced  by  Sen. PERKINS -- read twice and ordered printed, and when
  printed to be committed to the Committee on  Energy  and  Telecommuni-
  cations

AN  ACT  to amend the public service law, in relation to notification to
  utility customers of their right to direct access  to  public  service
  commission   complaint   procedures   without   arbitration  or  court
  proceedings

  THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND  ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section  1.  Legislative  findings  and intent. The legislature hereby
finds that some providers of residential utility  service  have  created
barriers  to  prompt  resolution  of  customer  complaints  through  the
complaint adjudication functions of the public service commission.  Some
providers  of electric service refer customers to private arbitration or
judicial adjudication of utility customer complaints,  contrary  to  the
primary jurisdiction of the public service commission, creating barriers
to  the efficient and uniform enforcement and administration of the Home
Energy Fair Practices Act. The legislature further finds that it  is  in
the  public  interest to require the public service commission to notify
all residential utility customers of  their  right  to  file  complaints
directly  with the public service commission for administrative determi-
nation without pursuing third party arbitration or judicial relief.
  S 2. Subdivision 1 of section 43 of the public service law,  as  added
by chapter 713 of the laws of 1981, is amended to read as follows:
  1. The commission shall maintain regulations for the handling of resi-
dential  customer complaints, which at a minimum shall require that each
utility or municipality: (a) maintain  procedures  for  prompt  investi-
gation  of  any complaint on a bill for gas or electric service rendered
or a deposit required and for prompt reporting to the complainant of the
result of such investigation.  If such report is made orally, the utili-
ty corporation or municipality shall offer the complainant upon a  writ-

 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                      [ ] is old law to be omitted.
                                                           LBD01110-01-1

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