|Assembly Actions - Lowercase
Senate Actions - UPPERCASE
|Jan 04, 2012||referred to energy and telecommunications|
|Jan 07, 2011||referred to energy and telecommunications|
senate Bill S1399
Archive: Last Bill Status - In Committee
- In Committee
- On Floor Calendar
- Passed Senate
- Passed Assembly
- Delivered to Governor
- Signed/Vetoed by Governor
S1399 - Details
S1399 - Summary
Provides for notification to utility customers of their right to direct access to public service commission complaint procedures without arbitration or court proceedings.
S1399 - Sponsor Memo
BILL NUMBER:S1399 TITLE OF BILL: An act to amend the public service law, in relation to notification to utility customers of their right to direct access to public service commission complaint procedures without arbitration or court proceedings PURPOSE OR GENERAL IDEA OF BILL: To ensure that residential utility customers, including submetered customers, are provided annual notice of their right to access the public Service Commission's complaint process. SUMMARY OF SPECIFIC PROVISIONS: -Amends subdivision 1 of section 43 of the public service law, as added by chapter 713 of the laws of 19B1 to require the Public Service Commission to maintain regulations requiring municipalities and utilities annually notify all residential utility customers, including submetered customers, that the complaint handling procedures of the Commission can be invoked for an administrative determination of their complaint by telephone call, letter, online complaint form, or a visit to the office of the commission; -Act taking effect on the ninetieth day after it becomes law.
S1399 - Bill Text download pdf
S T A T E O F N E W Y O R K ________________________________________________________________________ 1399 2011-2012 Regular Sessions I N S E N A T E January 7, 2011 ___________ Introduced by Sen. PERKINS -- read twice and ordered printed, and when printed to be committed to the Committee on Energy and Telecommuni- cations AN ACT to amend the public service law, in relation to notification to utility customers of their right to direct access to public service commission complaint procedures without arbitration or court proceedings THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM- BLY, DO ENACT AS FOLLOWS: Section 1. Legislative findings and intent. The legislature hereby finds that some providers of residential utility service have created barriers to prompt resolution of customer complaints through the complaint adjudication functions of the public service commission. Some providers of electric service refer customers to private arbitration or judicial adjudication of utility customer complaints, contrary to the primary jurisdiction of the public service commission, creating barriers to the efficient and uniform enforcement and administration of the Home Energy Fair Practices Act. The legislature further finds that it is in the public interest to require the public service commission to notify all residential utility customers of their right to file complaints directly with the public service commission for administrative determi- nation without pursuing third party arbitration or judicial relief. S 2. Subdivision 1 of section 43 of the public service law, as added by chapter 713 of the laws of 1981, is amended to read as follows: 1. The commission shall maintain regulations for the handling of resi- dential customer complaints, which at a minimum shall require that each utility or municipality: (a) maintain procedures for prompt investi- gation of any complaint on a bill for gas or electric service rendered or a deposit required and for prompt reporting to the complainant of the result of such investigation. If such report is made orally, the utili- ty corporation or municipality shall offer the complainant upon a writ- EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets [ ] is old law to be omitted. LBD01110-01-1
Open Legislation comments facilitate discussion of New York State legislation. All comments are subject to moderation. Comments deemed off-topic, commercial, campaign-related, self-promotional; or that contain profanity or hate speech; or that link to sites outside of the nysenate.gov domain are not permitted, and will not be published. Comment moderation is generally performed Monday through Friday.
By contributing or voting you agree to the Terms of Participation and verify you are over 13.