|Assembly Actions - Lowercase
Senate Actions - UPPERCASE
|Mar 12, 2012||committee discharged and committed to rules|
|Mar 08, 2012||notice of committee consideration - requested|
|Jan 04, 2012||referred to energy and telecommunications|
|Jan 05, 2011||referred to energy and telecommunications|
senate Bill S75
Archive: Last Bill Status - In Committee
- In Committee
- On Floor Calendar
- Passed Senate
- Passed Assembly
- Delivered to Governor
- Signed/Vetoed by Governor
S75 - Details
S75 - Summary
Directs telecommunications and cable corporations to provide call center service assistance from centers located within the state and such corporations' service areas; includes a list of what services must be provided.
S75 - Sponsor Memo
BILL NUMBER:S75 TITLE OF BILL: An act to amend the public service law and the general business law, in relation to telecommunications and cable call centers PURPOSE: This Bill directs telecommunication corporations to provide call center service assistance from centers located within the state and such corporations' service area. SUMMARY OF PROVISIONS: Section 1 renumbers subdivision 12 and adds a new subdivision 13 to subdivision 11 of section 65 of the public service law, as added by chapter 693 of the laws of 1985. Section 2 shall contain the same provisions as section 1, however shall also apply to cable companies. This section also contains the effective date. JUSTIFICATION: This will require telecommunication corporations which provide telephone, cable, or internet service to provide call center service assistance. These call centers will utilize services located within the state in order to determine customer financial responsibility,
S75 - Bill Text download pdf
S T A T E O F N E W Y O R K ________________________________________________________________________ 75 2011-2012 Regular Sessions I N S E N A T E (PREFILED) January 5, 2011 ___________ Introduced by Sen. PERALTA -- read twice and ordered printed, and when printed to be committed to the Committee on Energy and Telecommuni- cations AN ACT to amend the public service law and the general business law, in relation to telecommunications and cable call centers THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM- BLY, DO ENACT AS FOLLOWS: Section 1. Section 65 of the public service law is amended by adding a new subdivision 14 to read as follows: 14. (A) EVERY TELECOMMUNICATION CORPORATION AND THEIR SUBSIDIARIES FURNISHING TRADITIONAL LANDLINE TELEPHONE SERVICE, FIBER OPTIC SERVICE, VOICE OVER INTERNET PROTOCOL (VOIP), DATA CIRCUITS, CABLE OR INTERNET SERVICES SHALL PROVIDE CALL CENTER SERVICE ASSISTANCE INCLUDING, BUT NOT LIMITED TO OPERATOR SERVICES, DIRECTORY ASSISTANCE BUREAUS AND CALL COMPLETION SERVICES FOR THE FOLLOWING: (1) DETERMINING CUSTOMER FINANCIAL RESPONSIBILITY; (2) TAKING REQUESTS FOR NEW OR ADDITIONAL SERVICES, INCLUDING, BUT NOT LIMITED TO, EMERGENCY SERVICE, COMPLETING ASSISTANCE WITH DIALING, USING CALLING CARDS, CONNECTING COLLECT CALLS, BUSY LINE VERIFICATION OR RELAY CENTERS FOR THE HEARING IMPAIRED, PROVIDING REQUESTED LOCAL AND NATIONAL TELEPHONE NUMBERS, REVERSE NUMBER SEARCHES AND TAKING REQUESTS FOR AND COMPLETING THE PUBLISHING AND NON-PUBLISHING OF A TELEPHONE NUMBER, AND PROVIDING ASSISTANCE TO PAYPHONE CUSTOMERS; (3) DETERMINING DEPOSIT REQUIRED OR BILLING RATE; (4) PREPARING INSTALLATION AND REPAIR SERVICE ORDERS AND OBTAINING ACCESS TO SUBSCRIBER'S PREMISES; (5) EXPLAINING COMPANY RATES, REGULATIONS, POLICIES, PROCEDURES, EQUIPMENT AND COMMON PRACTICES; (6) INVESTIGATING TROUBLE ORDER FORMS AND INITIATING HIGH BILL INVES- TIGATIONS; EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets [ ] is old law to be omitted.
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