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Assembly Bill A2780

2013-2014 Legislative Session

Relates to establishing a bill of rights for customers of the Long Island power authority

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Archive: Last Bill Status - In Assembly Committee

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2013-A2780 (ACTIVE) - Details

Current Committee:
Assembly Corporations, Authorities And Commissions
Law Section:
Public Authorities Law
Laws Affected:
Renum §§1020-ii, 1020-jj & 1020-kk to be §§1020-jj, 1020-kk & 1020-ll, add §1020-ii, Pub Auth L

2013-A2780 (ACTIVE) - Summary

Relates to establishing a bill of rights for customers of the Long Island power authority, including requiring timetables for power restoration in certain circumstances and dissemination of information regarding outages.

2013-A2780 (ACTIVE) - Bill Text download pdf 

                            
                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                  2780

                       2013-2014 Regular Sessions

                          I N  A S S E M B L Y

                            January 18, 2013
                               ___________

Introduced by M. of A. LAVINE, WEISENBERG, THIELE, FITZPATRICK, MONTESA-
  NO -- read once and referred to the Committee on Corporations, Author-
  ities and Commissions

AN  ACT to amend the public authorities law, in relation to establishing
  a customer bill of rights for certain utility customers

  THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND  ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section 1. Sections 1020-ii, 1020-jj and 1020-kk of the public author-
ities  law, as renumbered by chapter 388 of the laws of 2011, are renum-
bered sections 1020-jj, 1020-kk and 1020-ll and a new section 1020-ii is
added to read as follows:
  S 1020-II. CUSTOMER BILL OF RIGHTS. 1. THE AUTHORITY SHALL HAVE SUFFI-
CIENT CUSTOMER SERVICE REPRESENTATIVES AVAILABLE BY PHONE  OR  EMAIL  TO
ADDRESS  CUSTOMER COMPLAINTS, CONCERNS, OR PROVIDE CUSTOMERS WITH RESTO-
RATION INFORMATION IN THE EVENT WHERE CUSTOMERS DO NOT HAVE SERVICE.
  2. IN THE EVENT THAT TEN PERCENT OF CUSTOMERS DO NOT HAVE SERVICE, THE
AUTHORITY  SHALL  ESTABLISH  REGIONAL  TIMETABLES  FOR  RESTORATION   OF
SERVICE.  EACH  VILLAGE,  TOWN,  OR SCHOOL DISTRICT SHALL HAVE THEIR OWN
RESTORATION TIMETABLE BASED UPON INDEPENDENT RESEARCH FOR  EACH  REGION.
THESE TIMETABLES MUST BE PUBLISHED ON THE AUTHORITY'S WEBSITE.
  3.  THE  AUTHORITY  SHALL HAVE AVAILABLE AND DISSEMINATE THE NUMBER OF
CREWS WORKING IN EACH REGION  AND  SHALL  FURNISH  THAT  INFORMATION  TO
CUSTOMERS ON THEIR WEBSITE AND IF REQUESTED BY EMAIL OR BY PHONE.
  4.  THE  AUTHORITY  SHALL  DEVELOP A PLAN TO RESTORE POWER AT GASOLINE
STATIONS AND OTHER REFUELING STATIONS IN THE EVENT THAT TEN  PERCENT  OF
CUSTOMERS DO NOT HAVE SERVICE.
  5.  THE  AUTHORITY  SHALL  ESTABLISH AN EMERGENCY MANAGEMENT PLAN. THE
PLAN SHALL INCLUDE
  A. ARRANGEMENTS FOR BRINGING IN STAFF, EQUIPMENT, AND SUPPLIES; AND
  B. ESTABLISHING  COMMUNICATION  CHANNELS  TO  PROVIDE  CUSTOMERS  WITH
INFORMATION REGARDING RESTORATION.

 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                      [ ] is old law to be omitted.
                                                           LBD06485-01-3

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