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Assembly Bill A5667A

2013-2014 Legislative Session

Requires that telephone calls to state of New York agencies be answered by a person

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Archive: Last Bill Status - In Assembly Committee

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Bill Amendments

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2013-A5667 - Details

Current Committee:
Assembly Governmental Operations
Law Section:
Executive Law
Laws Affected:
Amd §32, Exec L

2013-A5667 - Summary

Requires that telephone calls to publicly listed telephone numbers for state agencies be answered by a person; permits internal use of voice mail systems with some restrictions.

2013-A5667 - Bill Text download pdf 

                            
                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                  5667

                       2013-2014 Regular Sessions

                          I N  A S S E M B L Y

                              March 5, 2013
                               ___________

Introduced  by M. of A. BRENNAN -- read once and referred to the Commit-
  tee on Governmental Operations

AN ACT to amend the executive law, in relation to requiring  that  tele-
  phone calls to publicly listed telephone numbers for state of New York
  agencies be answered by a person

  THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section 1. Section 32 of the executive law is amended by adding a  new
subdivision 3 to read as follows:
  3. ALL STATE AGENCIES SHALL REQUIRE THAT THE PUBLICLY LISTED TELEPHONE
NUMBER OR NUMBERS FOR THAT AGENCY BE ANSWERED BY A PERSON WHO CAN DIRECT
EACH  CALL  TO THE PROPER PERSON OR DEPARTMENT WITHIN THAT AGENCY DURING
NORMAL BUSINESS HOURS. NORMAL BUSINESS  HOURS  SHALL  MEAN  EACH  MONDAY
THROUGH  FRIDAY,  EXCEPT  THOSE  DAYS DESIGNATED AS HOLIDAYS, DURING THE
HOURS IN WHICH THE STAFF OF THAT AGENCY IS SCHEDULED TO WORK.
  NOTHING IN THIS SECTION SHALL PROHIBIT THE INTERNAL USE OF VOICE  MAIL
OR  OTHER  ADVANCED  TECHNOLOGIES IF THE AGENCY FINDS THEM TO BE USEFUL.
HOWEVER, ANY SUCH SYSTEM WILL CONTAIN WITHIN ITS MESSAGE A PHONE  NUMBER
WHICH WILL BE ANSWERED BY A PERSON DURING NORMAL BUSINESS HOURS AND WILL
ANNOUNCE WHAT THOSE HOURS ARE.
  S  2.  This  act shall take effect on the thirtieth day after it shall
have become a law.




 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                      [ ] is old law to be omitted.
                                                           LBD07434-01-3

co-Sponsors

multi-Sponsors

2013-A5667A (ACTIVE) - Details

Current Committee:
Assembly Governmental Operations
Law Section:
Executive Law
Laws Affected:
Amd §32, Exec L

2013-A5667A (ACTIVE) - Summary

Requires that telephone calls to publicly listed telephone numbers for state agencies be answered by a person; permits internal use of voice mail systems with some restrictions.

2013-A5667A (ACTIVE) - Bill Text download pdf 

                            
                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                 5667--A

                       2013-2014 Regular Sessions

                          I N  A S S E M B L Y

                              March 5, 2013
                               ___________

Introduced  by  M.  of  A.  BRENNAN,  BROOK-KRASNY, DINOWITZ, DenDEKKER,
  JACOBS, JAFFEE, MAISEL, MILLER, MILLMAN, ROBINSON,  ROSENTHAL,  STECK,
  WEISENBERG,  ROBERTS, COOK, ABINANTI -- Multi-Sponsored by -- M. of A.
  ABBATE, ARROYO,  BOYLAND,  GLICK,  GOTTFRIED,  HIKIND,  MAGEE,  PERRY,
  RIVERA, SIMANOWITZ, SWEENEY -- read once and referred to the Committee
  on  Governmental  Operations  --  committee  discharged, bill amended,
  ordered reprinted as amended and recommitted to said committee

AN ACT to amend the executive law, in relation to requiring  that  tele-
  phone calls to publicly listed telephone numbers for state of New York
  agencies be answered by a person

  THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section 1. Section 32 of the executive law is amended by adding a  new
subdivision 3 to read as follows:
  3. ALL STATE AGENCIES SHALL REQUIRE THAT THE PUBLICLY LISTED TELEPHONE
NUMBER OR NUMBERS FOR THAT AGENCY BE ANSWERED BY A PERSON WHO IS TRAINED
TO DIRECT EACH CALL TO THE PROPER PERSON OR DEPARTMENT WITHIN THAT AGEN-
CY  DURING  NORMAL BUSINESS HOURS. NORMAL BUSINESS HOURS SHALL MEAN EACH
MONDAY THROUGH FRIDAY, EXCEPT THOSE DAYS DESIGNATED AS HOLIDAYS,  DURING
THE HOURS IN WHICH THE STAFF OF THAT AGENCY IS SCHEDULED TO WORK.
  NOTHING  IN THIS SECTION SHALL PROHIBIT THE INTERNAL USE OF VOICE MAIL
OR OTHER ADVANCED TECHNOLOGIES IF THE AGENCY FINDS THEM  TO  BE  USEFUL.
HOWEVER,  ANY SUCH SYSTEM WILL CONTAIN WITHIN ITS MESSAGE A PHONE NUMBER
WHICH WILL BE ANSWERED BY A PERSON DURING NORMAL BUSINESS HOURS AND WILL
ANNOUNCE WHAT THOSE HOURS ARE.
  S 2. This act shall take effect on the thirtieth day  after  it  shall
have become a law.


 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                      [ ] is old law to be omitted.
                                                           LBD07434-02-3

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