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(D) SERIOUS DISFIGUREMENT OF SUCH PERSON; OR
(E) A CONDITION DESCRIBED IN CLAUSE (I), (II) OR (III) OF SECTION
1867(E)(1)(A) OF THE SOCIAL SECURITY ACT.
2. "EMERGENCY SERVICES" MEANS, WITH RESPECT TO AN EMERGENCY CONDITION:
(A) A MEDICAL SCREENING EXAMINATION AS REQUIRED UNDER SECTION 1867 OF
THE SOCIAL SECURITY ACT, 42 U.S.C. S 1395DD, WHICH IS WITHIN THE CAPA-
BILITY OF THE EMERGENCY DEPARTMENT OF A HOSPITAL, INCLUDING ANCILLARY
SERVICES ROUTINELY AVAILABLE TO THE EMERGENCY DEPARTMENT, TO EVALUATE
SUCH EMERGENCY CONDITION, OR OTHER HEALTH CARE;
(B) WITHIN THE CAPABILITIES OF THE STAFF AND FACILITIES AVAILABLE AT
THE HOSPITAL OR HEALTH CARE PROVIDER, SUCH FURTHER MEDICAL EXAMINATION
AND TREATMENT AS ARE REQUIRED UNDER SECTION 1867 OF THE SOCIAL SECURITY
ACT, 42 U.S.C. S 1395DD, TO STABILIZE THE PATIENT; AND
(C) EMERGENCY MEDICAL SERVICES PROVIDED UNDER ARTICLE THIRTY OF THIS
CHAPTER.
3. "EXCESSIVE FEE" MEANS A FEE THAT IS IN EXCESS OF AN AMOUNT DETER-
MINED IN ACCORDANCE WITH SECTION THREE THOUSAND EIGHTY-THREE OF THIS
ARTICLE.
4. "HEALTH CARE PLAN" MEANS A HEALTH INSURER INCLUDING AN INSURER
LICENSED TO WRITE ACCIDENT AND HEALTH INSURANCE SUBJECT TO ARTICLE THIR-
TY-TWO OF THE INSURANCE LAW; A CORPORATION ORGANIZED PURSUANT TO ARTICLE
FORTY-THREE OF THE INSURANCE LAW; A MUNICIPAL COOPERATIVE HEALTH BENEFIT
PLAN CERTIFIED PURSUANT TO ARTICLE FORTY-SEVEN OF THE INSURANCE LAW; A
HEALTH MAINTENANCE ORGANIZATION CERTIFIED PURSUANT TO ARTICLE FORTY-FOUR
OF THIS CHAPTER; OR OTHER THIRD-PARTY PAYER FOR HEALTH CARE SERVICES.
5. "HEALTH CARE PROVIDER" MEANS (I) A HEALTH CARE PROFESSIONAL
LICENSED, CERTIFIED OR REGISTERED UNDER TITLE EIGHT OF THE EDUCATION
LAW; (II) A HOSPITAL UNDER ARTICLE TWENTY-EIGHT OF THIS CHAPTER; (III) A
PROVIDER OF EMERGENCY MEDICAL SERVICES UNDER ARTICLE THIRTY OF THIS
CHAPTER; AND (IV) ANY LAWFUL COMBINATION OF HEALTH CARE PROVIDERS.
6. "INDEPENDENT DISPUTE RESOLUTION ENTITY" MEANS AN ENTITY DESIGNATED
BY THE COMMISSIONER UNDER SECTION THREE THOUSAND EIGHTY-FOUR OF THIS
ARTICLE.
7. "INSURED" MEANS A PATIENT COVERED UNDER A POLICY OR CONTRACT WITH A
HEALTH CARE PLAN.
8. "PATIENT" MEANS A PERSON WHO RECEIVES EMERGENCY SERVICES IN THIS
STATE.
9. "USUAL AND CUSTOMARY COST" MEANS THE EIGHTIETH PERCENTILE OF ALL
CHARGES FOR THE PARTICULAR HEALTH CARE SERVICE PERFORMED BY A PROVIDER
IN THE SAME OR SIMILAR SPECIALTY AND PROVIDED IN THE SAME GEOGRAPHICAL
AREA AS REPORTED IN A BENCHMARKING DATABASE MAINTAINED BY A NONPROFIT
ORGANIZATION SPECIFIED BY THE COMMISSIONER, WHERE THE SERVICE IS
INCLUDED IN THAT DATABASE. THE NONPROFIT ORGANIZATION SHALL NOT BE
AFFILIATED WITH AN INSURER, A CORPORATION SUBJECT TO ARTICLE FORTY-THREE
OF THE INSURANCE LAW, A MUNICIPAL COOPERATIVE HEALTH BENEFIT PLAN CERTI-
FIED PURSUANT TO ARTICLE FORTY-SEVEN OF THE INSURANCE LAW, OR A HEALTH
MAINTENANCE ORGANIZATION CERTIFIED PURSUANT TO ARTICLE FORTY-FOUR OF
THIS CHAPTER.
S 3081. PROHIBITION OF EXCESSIVE CHARGES FOR EMERGENCY SERVICES. 1. A
HEALTH CARE PROVIDER WHICH PROVIDES HEALTH CARE SERVICES IN THIS STATE
SHALL NOT CHARGE AN EXCESSIVE FEE BASED ON THE CRITERIA FOR PROVIDING
EMERGENCY SERVICES IN SECTION THREE THOUSAND EIGHTY-THREE OF THIS ARTI-
CLE.
2. THIS ARTICLE DOES NOT APPLY TO EMERGENCY SERVICES WHERE PROVIDER
FEES ARE SUBJECT TO SCHEDULES OR OTHER MONETARY LIMITATIONS UNDER ANY
A. 7813 3
OTHER LAW, INCLUDING THE WORKERS' COMPENSATION LAW AND ARTICLE FIFTY-ONE
OF THE INSURANCE LAW, AND SHALL NOT PREEMPT ANY SUCH LAW.
S 3082. DISPUTE RESOLUTION. 1. A HEALTH CARE PLAN OR A PATIENT ALLEG-
ING THAT A HEALTH CARE PROVIDER HAS CHARGED AN EXCESSIVE FEE FOR PROVID-
ING EMERGENCY SERVICES MAY SUBMIT THE DISPUTE FOR REVIEW TO AN INDEPEND-
ENT DISPUTE RESOLUTION ENTITY.
2. A PATIENT SHALL NOT BE REQUIRED TO PAY THE HEALTH CARE PROVIDER'S
FEE IN ORDER TO BE ELIGIBLE TO SUBMIT THE DISPUTE FOR REVIEW TO THE
INDEPENDENT DISPUTE RESOLUTION ENTITY.
S 3083. CRITERIA FOR DETERMINING EXCESSIVE CHARGES. 1. THE INDEPEND-
ENT DISPUTE RESOLUTION ENTITY SHALL DETERMINE WHETHER THE FEE CHARGED BY
THE HEALTH CARE PROVIDER FOR THE SERVICES RENDERED IS AN EXCESSIVE FEE.
IN MAKING SUCH A DETERMINATION THE INDEPENDENT DISPUTE RESOLUTION ENTITY
SHALL CONSIDER ALL RELEVANT FACTORS INCLUDING:
(A) WHETHER THERE IS A GROSS DISPARITY BETWEEN THE FEE CHARGED BY THE
HEALTH CARE PROVIDER FOR SERVICES RENDERED AS COMPARED TO: (I) FEES PAID
BY THE HEALTH CARE PLAN TO REIMBURSE SIMILARLY QUALIFIED HEALTH CARE
PROVIDERS FOR THE SAME SERVICES IN THE SAME REGION WHO DO NOT PARTIC-
IPATE WITH THE HEALTH CARE PLAN; (II) FEES PAID TO THE INVOLVED HEALTH
CARE PROVIDER FOR THE SAME SERVICE RENDERED BY THE HEALTH CARE PROVIDER
TO PATIENTS IN HEALTH CARE PLANS IN WHICH THE HEALTH CARE PROVIDER DOES
NOT PARTICIPATE; AND (III) FEES PAID TO THE INVOLVED HEALTH CARE PROVID-
ER FOR THE SAME SERVICES RENDERED BY THE HEALTH CARE PROVIDER TO
PATIENTS IN HEALTH CARE PLANS IN WHICH THE HEALTH CARE PROVIDER DOES
PARTICIPATE;
(B) THE LEVEL OF TRAINING, EDUCATION AND EXPERIENCE OF THE HEALTH CARE
PROVIDER OR HEALTH CARE PROFESSIONAL INVOLVED;
(C) THE HEALTH CARE PROVIDER'S USUAL CHARGE FOR COMPARABLE SERVICES
WITH REGARD TO PATIENTS IN HEALTH CARE PLANS IN WHICH THE HEALTH CARE
PROVIDER DOES NOT PARTICIPATE;
(D) THE CIRCUMSTANCES AND COMPLEXITY OF THE PARTICULAR CASE, INCLUDING
TIME AND PLACE OF THE SERVICE;
(E) INDIVIDUAL PATIENT CHARACTERISTICS; AND
(F) THE USUAL AND CUSTOMARY COST OF THE SERVICE, WHERE THAT CAN BE
DETERMINED.
2. IF THE INDEPENDENT DISPUTE RESOLUTION ENTITY DETERMINES THAT THE
FEE CHARGED IS EXCESSIVE, THEN THE INDEPENDENT DISPUTE RESOLUTION ENTITY
SHALL DETERMINE A REASONABLE FEE FOR THE SERVICES BASED UPON THE SAME
CONDITIONS AND FACTORS SET FORTH IN THIS SUBDIVISION, WHICH FEE SHALL
NOT BE LESS THAN THE USUAL AND CUSTOMARY COST FOR SUCH SERVICES. THE
HEALTH CARE PROVIDER SHALL RETURN TO THE HEALTH CARE PLAN ANY PORTION OF
THE FEE PAID BY THE HEALTH CARE PLAN IN EXCESS OF THE AMOUNT DETERMINED
TO BE REASONABLE BY THE INDEPENDENT DISPUTE RESOLUTION ENTITY.
3. THE DETERMINATION OF AN INDEPENDENT DISPUTE RESOLUTION ENTITY SHALL
BE BINDING ON THE HEALTH CARE PLAN, HEALTH CARE PROVIDER AND PATIENT,
AND SHALL BE ADMISSIBLE IN ANY COURT PROCEEDING BETWEEN THE HEALTH CARE
PLAN, HEALTH CARE PROVIDER OR PATIENT, OR IN ANY ADMINISTRATIVE PROCEED-
ING BETWEEN THIS STATE AND THE HEALTH CARE PROVIDER.
S 3084. DESIGNATION OF INDEPENDENT DISPUTE RESOLUTION ENTITIES; REGU-
LATIONS. 1. THE COMMISSIONER SHALL DESIGNATE ENTITIES TO BE INDEPENDENT
DISPUTE RESOLUTION ENTITIES, UPON APPLICATION BY AN ENTITY, PAYMENT OF
AN APPROPRIATE FEE, AND A DETERMINATION BY THE COMMISSIONER THAT THE
ENTITY COMPLIES WITH THIS ARTICLE AND REGULATIONS UNDER IT.
2. THE COMMISSIONER SHALL MAKE REGULATIONS TO IMPLEMENT THIS ARTICLE
AND TO ESTABLISH REQUIREMENTS AND STANDARDS FOR THE DISPUTE RESOLUTION
PROCESS INCLUDING:
A. 7813 4
(A) STANDARDS AND PROCEDURES FOR DESIGNATING AN ENTITY AS AN INDEPEND-
ENT DISPUTE RESOLUTION ENTITY AND RENEWING, SUSPENDING OR REVOKING SUCH
A DESIGNATION; AND
(B) STANDARDS FOR ESTABLISHING WHICH PARTY OR PARTIES SHALL BE RESPON-
SIBLE FOR PAYMENT OF THE COSTS OF THE DISPUTE RESOLUTION PROCESS.
S 2. The public health law is amended by adding a new section 23 to
read as follows:
S 23. DISCLOSURE BY HEALTH CARE PROFESSIONALS RELATING TO HEALTH CARE
PLANS. 1. A HEALTH CARE PROFESSIONAL SHALL DISCLOSE TO PATIENTS OR
PROSPECTIVE PATIENTS IN WRITING OR THROUGH AN INTERNET WEBSITE THE
HEALTH CARE PLANS IN WHICH THE HEALTH CARE PROFESSIONAL IS A PARTICIPAT-
ING PROVIDER AND THE HOSPITALS WITH WHICH THE HEALTH CARE PROFESSIONAL
IS AFFILIATED.
2. IF A HEALTH CARE PROFESSIONAL DOES NOT PARTICIPATE IN THE NETWORK
OF A PATIENT'S OR PROSPECTIVE PATIENT'S HEALTH CARE PLAN, THE HEALTH
CARE PROFESSIONAL SHALL, UPON RECEIPT OF A REQUEST FROM A PATIENT OR
PROSPECTIVE PATIENT, DISCLOSE TO THE PATIENT OR PROSPECTIVE PATIENT IN
WRITING THE AMOUNT OR ESTIMATED AMOUNT THE HEALTH CARE PROFESSIONAL WILL
BILL THE PATIENT OR PROSPECTIVE PATIENT FOR HEALTH CARE SERVICES
PROVIDED OR ANTICIPATED TO BE PROVIDED TO THE PATIENT OR PROSPECTIVE
PATIENT.
3. A HEALTH CARE PROFESSIONAL SHALL PROVIDE A PATIENT OR PROSPECTIVE
PATIENT WITH THE NAME, PRACTICE NAME, MAILING ADDRESS AND TELEPHONE
NUMBER OF ANY HEALTH CARE PROVIDER OF ANESTHESIOLOGY, LABORATORY,
PATHOLOGY, RADIOLOGY OR ASSISTANT SURGEON SERVICES WHO ARE REASONABLY
EXPECTED TO BE INVOLVED IN THE PATIENT'S CARE IN THE PROFESSIONAL'S
OFFICE OR COORDINATED OR REFERRED BY THE HEALTH CARE PROFESSIONAL.
4. A HEALTH CARE PROFESSIONAL SHALL, FOR A PATIENT'S SCHEDULED HOSPI-
TAL ADMISSION OR SCHEDULED OUTPATIENT HOSPITAL SERVICES, PROVIDE A
PATIENT AND THE HOSPITAL WITH THE NAME, PRACTICE NAME, MAILING ADDRESS
AND TELEPHONE NUMBER OF ANY OTHER PROFESSIONALS WHOSE SERVICES WILL BE
ARRANGED BY THE PROFESSIONAL AND ARE SCHEDULED AT THE TIME OF THE
PRE-ADMISSION TESTING, REGISTRATION OR ADMISSION.
5. A HOSPITAL SHALL ESTABLISH, UPDATE, MAKE PUBLIC AND POST ON THE
HOSPITAL'S WEBSITE, A LIST OF THE HOSPITAL'S STANDARD CHARGES FOR ITEMS
AND SERVICES PROVIDED BY THE HOSPITAL, INCLUDING FOR DIAGNOSIS-RELATED
GROUPS ESTABLISHED UNDER SECTION 1886(D)(4) OF THE FEDERAL SOCIAL SECU-
RITY ACT.
6. A HOSPITAL SHALL POST ON THE HOSPITAL'S WEBSITE: (A) THE HEALTH
CARE PLANS IN WHICH THE HOSPITAL IS A PARTICIPATING PROVIDER; AND (B)
THE NAME, PRACTICE NAME, MAILING ADDRESS, AND TELEPHONE NUMBER OF ANY
HEALTH CARE PROFESSIONAL WHOSE SERVICES WILL BE PROVIDED AT THE HOSPI-
TAL, BUT WILL NOT BE BILLED AS PART OF THE HOSPITAL CHARGES.
7. A HOSPITAL SHALL, AT THE EARLIER OF EITHER PRE-ADMISSION TESTING,
OUTPATIENT REGISTRATION OR A NON-EMERGENCY HOSPITAL ADMISSION: (A)
PROVIDE A PATIENT OR PROSPECTIVE PATIENT WITH THE NAME, PRACTICE NAME,
MAILING ADDRESS AND TELEPHONE NUMBER OF ANY HEALTH CARE PROFESSIONAL
WHOSE SERVICES ARE REASONABLY ANTICIPATED AT THE TIME OF THE PRE-ADMIS-
SION TESTING, REGISTRATION OR ADMISSION AND WILL BE PROVIDED AT THE
HOSPITAL, BUT WILL NOT BE BILLED AS PART OF THE HOSPITAL CHARGES; AND
(B) DISCLOSE WHETHER THE SERVICES OF HEALTH CARE PROFESSIONALS WHO TYPI-
CALLY PROVIDE HOSPITAL SERVICES SUCH AS, BUT NOT LIMITED TO, ANESTHE-
SIOLOGY, PATHOLOGY OR RADIOLOGY ARE BILLED AS PART OF THE HOSPITAL
CHARGES.
8. FOR PURPOSES OF THIS SECTION:
A. 7813 5
(A) "HEALTH CARE PLAN" MEANS A HEALTH INSURER INCLUDING AN INSURER
LICENSED TO WRITE ACCIDENT AND HEALTH INSURANCE SUBJECT TO ARTICLE THIR-
TY-TWO OF THE INSURANCE LAW; A CORPORATION ORGANIZED PURSUANT TO ARTICLE
FORTY-THREE OF THE INSURANCE LAW; A MUNICIPAL COOPERATIVE HEALTH BENEFIT
PLAN CERTIFIED PURSUANT TO ARTICLE FORTY-SEVEN OF THE INSURANCE LAW; A
HEALTH MAINTENANCE ORGANIZATION CERTIFIED PURSUANT TO ARTICLE FORTY-FOUR
OF THIS CHAPTER; OR OTHER THIRD-PARTY PAYER FOR HEALTH CARE SERVICES.
(B) "HEALTH CARE PROFESSIONAL" MEANS AN APPROPRIATELY LICENSED, REGIS-
TERED OR CERTIFIED HEALTH CARE PROFESSIONAL PURSUANT TO TITLE EIGHT OF
THE EDUCATION LAW.
S 3. Paragraphs (p-1), (q) and (r) of subdivision 1 of section 4408 of
the public health law, as added by chapter 705 of the laws of 1996,
paragraph (p-1) as added by chapter 554 of the laws of 2002, are amended
and two new paragraphs (s) and (t) are added to read as follows:
(p-1) notice that an enrollee shall have direct access to primary and
preventive obstetric and gynecologic services INCLUDING ANNUAL EXAMINA-
TIONS, CARE RESULTING FROM SUCH ANNUAL EXAMINATIONS, AND TREATMENT OF
ACUTE GYNECOLOGIC CONDITIONS, from a qualified provider of such services
of her choice from within the plan [for no fewer than two examinations
annually for such services] or [to] FOR any care related to A pregnancy
[and that additionally, the enrollee shall have direct access to primary
and preventive obstetric and gynecologic services required as a result
of such annual examinations or as a result of an acute gynecologic
condition];
(q) notice of all appropriate mailing addresses and telephone numbers
to be utilized by enrollees seeking information or authorization; [and]
(r) a listing by specialty, which may be in a separate document that
is updated annually, of the name, address and telephone number of all
participating providers, including facilities, and, in addition, in the
case of physicians, board certification[.], LANGUAGES SPOKEN AND AFFIL-
IATION WITH PARTICIPATING HOSPITALS. THE LISTING SHALL ALSO BE POSTED ON
THE HEALTH MAINTENANCE ORGANIZATION'S WEBSITE AND THE HEALTH MAINTENANCE
ORGANIZATION SHALL UPDATE THE WEBSITE WITHIN FIFTEEN DAYS OF THE ADDI-
TION OR TERMINATION OF A PROVIDER FROM THE HEALTH MAINTENANCE ORGANIZA-
TION'S NETWORK OR A CHANGE IN A PHYSICIAN'S HOSPITAL AFFILIATION;
(S) WHERE APPLICABLE, A DESCRIPTION OF THE METHOD BY WHICH AN ENROLLEE
MAY SUBMIT A CLAIM FOR HEALTH CARE SERVICES, INCLUDING THROUGH THE
INTERNET, ELECTRONIC MAIL OR BY FACSIMILE; AND
(T) WHERE APPLICABLE, WHEN A CONTRACT OFFERS OUT-OF-NETWORK COVERAGE
PURSUANT TO SUBSECTIONS (B) AND (C) OF SECTION THIRTY-TWO HUNDRED FORTY
OF THE INSURANCE LAW: (I) A CLEAR DESCRIPTION OF THE METHODOLOGY USED BY
THE HEALTH MAINTENANCE ORGANIZATION TO DETERMINE REIMBURSEMENT FOR OUT-
OF-NETWORK HEALTH CARE SERVICES; (II) A DESCRIPTION OF THE AMOUNT THAT
THE HEALTH MAINTENANCE ORGANIZATION WILL REIMBURSE UNDER THE METHODOLOGY
FOR OUT-OF-NETWORK HEALTH CARE SERVICES SET FORTH AS A PERCENTAGE OF THE
USUAL AND CUSTOMARY COST FOR OUT-OF-NETWORK HEALTH CARE SERVICES; AND
(III) EXAMPLES OF ANTICIPATED OUT-OF-POCKET COSTS FOR FREQUENTLY BILLED
OUT-OF-NETWORK HEALTH CARE SERVICES.
S 4. Paragraphs (k) and (l) of subdivision 2 of section 4408 of the
public health law, as added by chapter 705 of the laws of 1996, are
amended and three new paragraphs (m), (n) and (o) are added to read as
follows:
(k) provide the written application procedures and minimum qualifica-
tion requirements for health care providers to be considered by the
health maintenance organization; [and]
A. 7813 6
(l) disclose other information as required by the commissioner,
provided that such requirements are promulgated pursuant to the state
administrative procedure act[.];
(M) DISCLOSE WHETHER A HEALTH CARE PROVIDER SCHEDULED TO PROVIDE A
HEALTH CARE SERVICE IS AN IN-NETWORK PROVIDER;
(N) WHERE APPLICABLE, WITH RESPECT TO OUT-OF-NETWORK COVERAGE,
DISCLOSE THE DOLLAR AMOUNT THAT THE HEALTH MAINTENANCE ORGANIZATION WILL
PAY FOR A SPECIFIC OUT-OF-NETWORK HEALTH CARE SERVICE; AND
(O) PROVIDE INFORMATION IN WRITING AND THROUGH AN INTERNET WEBSITE
THAT REASONABLY PERMITS AN ENROLLEE OR PROSPECTIVE ENROLLEE TO DETERMINE
THE ANTICIPATED OUT-OF-POCKET COST FOR OUT-OF-NETWORK HEALTH CARE
SERVICES IN A GEOGRAPHICAL AREA OR ZIP CODE BASED UPON THE DIFFERENCE
BETWEEN WHAT THE HEALTH MAINTENANCE ORGANIZATION WILL REIMBURSE FOR
OUT-OF-NETWORK HEALTH CARE SERVICES AND THE USUAL AND CUSTOMARY COST FOR
OUT-OF-NETWORK HEALTH CARE SERVICES EXPRESSED IN DOLLAR AMOUNTS.
S 5. Section 4408 of the public health law is amended by adding a new
subdivision 7 to read as follows:
7. FOR PURPOSES OF THIS SECTION, "USUAL AND CUSTOMARY COST" SHALL MEAN
THE EIGHTIETH PERCENTILE OF ALL CHARGES FOR THE PARTICULAR HEALTH CARE
SERVICE PERFORMED BY A PROVIDER IN THE SAME OR SIMILAR SPECIALTY AND
PROVIDED IN THE SAME GEOGRAPHICAL AREA AS REPORTED IN A BENCHMARKING
DATABASE MAINTAINED BY A NONPROFIT ORGANIZATION SPECIFIED BY THE SUPER-
INTENDENT OF FINANCIAL SERVICES. THE NONPROFIT ORGANIZATION SHALL NOT BE
AFFILIATED WITH AN INSURER, A CORPORATION SUBJECT TO ARTICLE FORTY-THREE
OF THE INSURANCE LAW, A MUNICIPAL COOPERATIVE HEALTH BENEFIT PLAN CERTI-
FIED PURSUANT TO ARTICLE FORTY-SEVEN OF THE INSURANCE LAW, OR A HEALTH
MAINTENANCE ORGANIZATION CERTIFIED PURSUANT TO THIS ARTICLE.
S 6. Subdivision 7-g of section 4900 of the public health law is
renumbered subdivision 7-h and a new subdivision 7-g is added to read as
follows:
7-G. "OUT-OF-NETWORK REFERRAL DENIAL" MEANS A DENIAL OF A REQUEST FOR
AN AUTHORIZATION OR REFERRAL TO AN OUT-OF-NETWORK PROVIDER ON THE BASIS
THAT THE HEALTH CARE PLAN HAS A HEALTH CARE PROVIDER IN THE IN-NETWORK
BENEFITS PORTION OF ITS NETWORK WITH APPROPRIATE TRAINING AND EXPERIENCE
TO MEET THE PARTICULAR HEALTH CARE NEEDS OF AN ENROLLEE, AND WHO IS ABLE
TO PROVIDE THE REQUESTED HEALTH SERVICE. THE NOTICE OF A DENIAL OF AN
OUT-OF-NETWORK REFERRAL PROVIDED TO AN ENROLLEE SHALL INCLUDE INFORMA-
TION EXPLAINING WHAT INFORMATION THE ENROLLEE MUST SUBMIT IN ORDER TO
APPEAL THE DENIAL OF AN OUT-OF-NETWORK REFERRAL PURSUANT TO SUBDIVISION
ONE-B OF SECTION FOUR THOUSAND NINE HUNDRED FOUR OF THIS ARTICLE. A
DENIAL OF AN OUT-OF-NETWORK REFERRAL UNDER THIS SUBDIVISION DOES NOT
CONSTITUTE AN ADVERSE DETERMINATION BASED ON MEDICAL NECESSITY AS
DEFINED IN THIS ARTICLE. A DENIAL OF AN OUT-OF-NETWORK REFERRAL SHALL
NOT BE CONSTRUED TO INCLUDE AN OUT-OF-NETWORK DENIAL AS DEFINED IN
SUBDIVISION SEVEN-F OF THIS SECTION.
S 7. Subdivision 2 of section 4903 of the public health law, as added
by chapter 705 of the laws of 1996, is amended to read as follows:
2. A utilization review agent shall make a utilization review determi-
nation involving health care services which require pre-authorization
and provide notice of a determination to the enrollee or enrollee's
designee and the enrollee's health care provider by telephone and in
writing within three business days of receipt of the necessary informa-
tion. THE NOTIFICATION SHALL IDENTIFY WHETHER THE SERVICES ARE CONSID-
ERED IN-NETWORK OR OUT-OF-NETWORK.
S 8. Section 4904 of the public health law is amended by adding a new
subdivision 1-b to read as follows:
A. 7813 7
1-B. AN INSURED OR THE INSURED'S DESIGNEE MAY APPEAL A DENIAL OF AN
OUT-OF-NETWORK REFERRAL BY A HEALTH CARE PLAN BY SUBMITTING A WRITTEN
STATEMENT FROM THE INSURED'S ATTENDING HEALTH CARE PROFESSIONAL, WHO
SHALL BE THE INSURED'S IN-NETWORK PRIMARY CARE PROVIDER OR A HEALTH CARE
PROFESSIONAL QUALIFIED TO PRACTICE IN THE SPECIALTY AREA OF PRACTICE
APPROPRIATE TO TREAT THE INSURED FOR THE HEALTH SERVICE SOUGHT (WHO MAY
BE THE PROPOSED OUT-OF-NETWORK HEALTH CARE PROVIDER), THAT:
(A) THE IN-NETWORK HEALTH CARE PROVIDER OR PROVIDERS RECOMMENDED BY
THE HEALTH CARE PLAN DO NOT HAVE THE APPROPRIATE TRAINING AND EXPERIENCE
TO MEET THE PARTICULAR HEALTH CARE NEEDS OF THE INSURED FOR THE HEALTH
SERVICE; AND
(B) RECOMMENDS AN OUT-OF-NETWORK PROVIDER WITH THE APPROPRIATE TRAIN-
ING AND EXPERIENCE TO MEET THE PARTICULAR HEALTH CARE NEEDS OF THE
INSURED, AND WHO IS ABLE TO PROVIDE THE REQUESTED HEALTH SERVICE.
S 9. Subdivision 2 of section 4910 of the public health law is amended
by adding a new paragraph (d) to read as follows:
(D)(I) THE INSURED HAS HAD AN OUT-OF-NETWORK REFERRAL DENIED ON THE
GROUNDS THAT THE HEALTH CARE PLAN HAS A HEALTH CARE PROVIDER IN THE
IN-NETWORK BENEFITS PORTION OF ITS NETWORK WITH APPROPRIATE TRAINING AND
EXPERIENCE TO MEET THE PARTICULAR HEALTH CARE NEEDS OF AN INSURED, AND
WHO IS ABLE TO PROVIDE THE REQUESTED HEALTH SERVICE. (II) THE INSURED'S
ATTENDING HEALTH CARE PROFESSIONAL, WHO SHALL BE THE INSURED'S IN-NET-
WORK PRIMARY CARE PROVIDER OR A HEALTH CARE PROFESSIONAL QUALIFIED TO
PRACTICE IN THE SPECIALTY AREA OF PRACTICE APPROPRIATE TO TREAT THE
INSURED FOR THE HEALTH SERVICE SOUGHT (WHO MAY BE THE PROPOSED
OUT-OF-NETWORK HEALTH CARE PROVIDER), CERTIFIES THAT THE IN-NETWORK
HEALTH CARE PROVIDER OR PROVIDERS RECOMMENDED BY THE HEALTH CARE PLAN DO
NOT HAVE THE APPROPRIATE TRAINING AND EXPERIENCE TO MEET THE PARTICULAR
HEALTH CARE NEEDS OF AN INSURED, AND RECOMMENDS AN OUT-OF-NETWORK
PROVIDER WHOSE APPROPRIATE TRAINING AND EXPERIENCE MEET THE PARTICULAR
HEALTH CARE NEEDS OF AN INSURED, AND WHO IS ABLE TO PROVIDE THE
REQUESTED HEALTH SERVICE.
S 10. Paragraph (d) of subdivision 2 of section 4914 of the public
health law is amended by adding a new subparagraph (D) to read as
follows:
(D) FOR EXTERNAL APPEALS REQUESTED PURSUANT TO PARAGRAPH (D) OF SUBDI-
VISION TWO OF SECTION FOUR THOUSAND NINE HUNDRED TEN OF THIS TITLE
RELATING TO AN OUT-OF-NETWORK REFERRAL, THE EXTERNAL APPEAL AGENT SHALL
REVIEW THE UTILIZATION REVIEW AGENT'S FINAL ADVERSE DETERMINATION AND,
IN ACCORDANCE WITH THE PROVISIONS OF THIS TITLE, SHALL MAKE A DETERMI-
NATION AS TO WHETHER THE OUT-OF-NETWORK REFERRAL SHALL BE COVERED BY THE
HEALTH PLAN; PROVIDED THAT SUCH DETERMINATION SHALL: (I) BE CONDUCTED
ONLY BY ONE OR A GREATER ODD NUMBER OF CLINICAL PEER REVIEWERS; (II) BE
ACCOMPANIED BY A WRITTEN STATEMENT: (1) THAT THE OUT-OF-NETWORK REFERRAL
SHALL BE COVERED BY THE HEALTH CARE PLAN EITHER WHEN THE REVIEWER OR A
MAJORITY OF THE PANEL OF REVIEWERS DETERMINES, UPON REVIEW OF THE TRAIN-
ING AND EXPERIENCE OF THE IN-NETWORK HEALTH CARE PROVIDER OR PROVIDERS
PROPOSED BY THE PLAN, THE TRAINING AND EXPERIENCE OF THE REQUESTED OUT-
OF-NETWORK PROVIDER, THE INFORMATION PROVIDED CONCERNING THE ENROLLEE,
THE ATTENDING PHYSICIAN'S RECOMMENDATION, THE ENROLLEE'S MEDICAL RECORD,
AND ANY OTHER PERTINENT INFORMATION, THAT THE HEALTH PLAN DOES NOT HAVE
A PROVIDER WITH THE APPROPRIATE TRAINING AND EXPERIENCE TO MEET THE
PARTICULAR HEALTH CARE NEEDS OF AN ENROLLEE WHO IS ABLE TO PROVIDE THE
REQUESTED HEALTH SERVICE, AND THAT THE OUT-OF-NETWORK PROVIDER HAS THE
APPROPRIATE TRAINING AND EXPERIENCE TO MEET THE PARTICULAR HEALTH CARE
NEEDS OF AN ENROLLEE, IS ABLE TO PROVIDE THE REQUESTED HEALTH SERVICE,
A. 7813 8
AND IS LIKELY TO PRODUCE A CLINICALLY BENEFICIAL OUTCOME; OR (2) UPHOLD-
ING THE HEALTH PLAN'S DENIAL OF COVERAGE; (III) BE SUBJECT TO THE TERMS
AND CONDITIONS GENERALLY APPLICABLE TO BENEFITS UNDER THE EVIDENCE OF
COVERAGE UNDER THE HEALTH CARE PLAN; (IV) BE BINDING ON THE PLAN AND THE
ENROLLEE; AND (V) BE ADMISSIBLE IN ANY COURT PROCEEDING.
S 11. Paragraphs 11, 12, 13, 14, 16 and 17 of subsection (a) of
section 3217-a of the insurance law, as added by chapter 705 of the laws
of 1996, are amended and three new paragraphs 16-a, 18 and 19 are added
to read as follows:
(11) where applicable, notice that an insured enrolled in a managed
care product OR A COMPREHENSIVE POLICY THAT UTILIZES A NETWORK OF
PROVIDERS offered by the insurer may obtain a referral to a health care
provider outside of the insurer's network or panel when the insurer does
not have a health care provider with appropriate training and experience
in the network or panel to meet the particular health care needs of the
insured and the procedure by which the insured can obtain such referral;
(12) where applicable, notice that an insured enrolled in a managed
care product OR A COMPREHENSIVE POLICY THAT UTILIZES A NETWORK OF
PROVIDERS offered by the insurer with a condition which requires ongoing
care from a specialist may request a standing referral to such a
specialist and the procedure for requesting and obtaining such a stand-
ing referral;
(13) where applicable, notice that an insured enrolled in a managed
care product OR A COMPREHENSIVE POLICY THAT UTILIZES A NETWORK OF
PROVIDERS offered by the insurer with (i) a life-threatening condition
or disease, or (ii) a degenerative and disabling condition or disease,
either of which requires specialized medical care over a prolonged peri-
od of time may request a specialist responsible for providing or coordi-
nating the insured's medical care and the procedure for requesting and
obtaining such a specialist;
(14) where applicable, notice that an insured enrolled in a managed
care product OR A COMPREHENSIVE POLICY THAT UTILIZES A NETWORK OF
PROVIDERS offered by the insurer with (i) a life-threatening condition
or disease, or (ii) a degenerative and disabling condition or disease,
either of which requires specialized medical care over a prolonged peri-
od of time, may request access to a specialty care center and the proce-
dure by which such access may be obtained;
(16) notice of all appropriate mailing addresses and telephone numbers
to be utilized by insureds seeking information or authorization; [and]
(16-A) WHERE APPLICABLE, NOTICE THAT AN INSURED SHALL HAVE DIRECT
ACCESS TO PRIMARY AND PREVENTIVE OBSTETRIC AND GYNECOLOGIC SERVICES
INCLUDING ANNUAL EXAMINATIONS, CARE RESULTING FROM SUCH ANNUAL EXAMINA-
TIONS, AND TREATMENT OF ACUTE GYNECOLOGIC CONDITIONS, FROM A QUALIFIED
PROVIDER OF SUCH SERVICES OF HER CHOICE FROM WITHIN THE PLAN OR FOR ANY
CARE RELATED TO A PREGNANCY;
(17) where applicable, a listing by specialty, which may be in a sepa-
rate document that is updated annually, of the name, address, and tele-
phone number of all participating providers, including facilities, and
in addition, in the case of physicians, board certification[.],
LANGUAGES SPOKEN AND AFFILIATION WITH PARTICIPATING HOSPITALS. THE LIST-
ING SHALL ALSO BE POSTED ON THE INSURER'S WEBSITE AND THE INSURER SHALL
UPDATE THE WEBSITE WITHIN FIFTEEN DAYS OF THE ADDITION OR TERMINATION OF
A PROVIDER FROM THE INSURER'S NETWORK OR A CHANGE IN A PHYSICIAN'S
HOSPITAL AFFILIATION;
A. 7813 9
(18) A DESCRIPTION OF THE METHOD BY WHICH AN INSURED MAY SUBMIT A
CLAIM FOR HEALTH CARE SERVICES, INCLUDING THROUGH THE INTERNET, ELEC-
TRONIC MAIL OR BY FACSIMILE; AND
(19) WHERE APPLICABLE, WHEN A POLICY OFFERS OUT-OF-NETWORK COVERAGE
PURSUANT TO SUBSECTIONS (B) AND (C) OF SECTION THIRTY-TWO HUNDRED FORTY
OF THIS ARTICLE:
(A) A CLEAR DESCRIPTION OF THE METHODOLOGY USED BY THE INSURER TO
DETERMINE REIMBURSEMENT FOR OUT-OF-NETWORK HEALTH CARE SERVICES;
(B) A DESCRIPTION OF THE AMOUNT THAT THE INSURER WILL REIMBURSE UNDER
THE METHODOLOGY FOR OUT-OF-NETWORK HEALTH CARE SERVICES SET FORTH AS A
PERCENTAGE OF THE USUAL AND CUSTOMARY COST FOR OUT-OF-NETWORK HEALTH
CARE SERVICES; AND
(C) EXAMPLES OF ANTICIPATED OUT-OF-POCKET COSTS FOR FREQUENTLY BILLED
OUT-OF-NETWORK HEALTH CARE SERVICES.
S 12. Paragraphs 11 and 12 of subsection (b) of section 3217-a of the
insurance law, as added by chapter 705 of the laws of 1996, are amended
and three new paragraphs 13, 14 and 15 are added to read as follows:
(11) where applicable, provide the written application procedures and
minimum qualification requirements for health care providers to be
considered by the insurer for participation in the insurer's network for
a managed care product; [and]
(12) disclose such other information as required by the superinten-
dent, provided that such requirements are promulgated pursuant to the
state administrative procedure act[.];
(13) DISCLOSE WHETHER A HEALTH CARE PROVIDER SCHEDULED TO PROVIDE A
HEALTH CARE SERVICE IS AN IN-NETWORK PROVIDER;
(14) WHERE APPLICABLE, WITH RESPECT TO OUT-OF-NETWORK COVERAGE,
DISCLOSE THE DOLLAR AMOUNT THAT THE INSURER WILL PAY FOR A SPECIFIC
OUT-OF-NETWORK HEALTH CARE SERVICE; AND
(15) PROVIDE INFORMATION IN WRITING AND THROUGH AN INTERNET WEBSITE
THAT REASONABLY PERMITS AN INSURED OR PROSPECTIVE INSURED TO DETERMINE
THE ANTICIPATED OUT-OF-POCKET COST FOR OUT-OF-NETWORK HEALTH CARE
SERVICES IN A GEOGRAPHICAL AREA OR ZIP CODE BASED UPON THE DIFFERENCE
BETWEEN WHAT THE INSURER WILL REIMBURSE FOR OUT-OF-NETWORK HEALTH CARE
SERVICES AND THE USUAL AND CUSTOMARY COST FOR OUT-OF-NETWORK HEALTH CARE
SERVICES EXPRESSED IN DOLLAR AMOUNTS.
S 13. Section 3217-a of the insurance law is amended by adding a new
subsection (f) to read as follows:
(F) FOR PURPOSES OF THIS SECTION, "USUAL AND CUSTOMARY COST" SHALL
MEAN THE EIGHTIETH PERCENTILE OF ALL CHARGES FOR THE PARTICULAR HEALTH
CARE SERVICE PERFORMED BY A PROVIDER IN THE SAME OR SIMILAR SPECIALTY
AND PROVIDED IN THE SAME GEOGRAPHICAL AREA AS REPORTED IN A BENCHMARKING
DATABASE MAINTAINED BY A NONPROFIT ORGANIZATION SPECIFIED BY THE SUPER-
INTENDENT. THE NONPROFIT ORGANIZATION SHALL NOT BE AFFILIATED WITH AN
INSURER, A CORPORATION SUBJECT TO ARTICLE FORTY-THREE OF THIS CHAPTER, A
MUNICIPAL COOPERATIVE HEALTH BENEFIT PLAN CERTIFIED PURSUANT TO ARTICLE
FORTY-SEVEN OF THIS CHAPTER, OR A HEALTH MAINTENANCE ORGANIZATION CERTI-
FIED PURSUANT TO ARTICLE FORTY-FOUR OF THE PUBLIC HEALTH LAW.
S 14. Section 3217-d of the insurance law is amended by adding a new
subsection (d) to read as follows:
(D) AN INSURER THAT ISSUES A COMPREHENSIVE POLICY THAT UTILIZES A
NETWORK OF PROVIDERS AND IS NOT A MANAGED CARE HEALTH INSURANCE CONTRACT
AS DEFINED IN SUBSECTION (C) OF SECTION FOUR THOUSAND EIGHT HUNDRED ONE
OF THIS CHAPTER, SHALL PROVIDE ACCESS TO OUT-OF-NETWORK SERVICES
CONSISTENT WITH THE REQUIREMENTS OF SUBSECTION (A) OF SECTION FOUR THOU-
SAND EIGHT HUNDRED FOUR OF THIS CHAPTER, SUBSECTIONS (G-6) AND (G-7) OF
A. 7813 10
SECTION FOUR THOUSAND NINE HUNDRED OF THIS CHAPTER, SUBSECTIONS (A-1)
AND (A-2) OF SECTION FOUR THOUSAND NINE HUNDRED FOUR OF THIS CHAPTER,
PARAGRAPHS THREE AND FOUR OF SUBSECTION (B) OF SECTION FOUR THOUSAND
NINE HUNDRED TEN OF THIS CHAPTER, AND SUBPARAGRAPHS (C) AND (D) OF PARA-
GRAPH FOUR OF SUBSECTION (B) OF SECTION FOUR THOUSAND NINE HUNDRED FOUR-
TEEN OF THIS CHAPTER.
S 15. Section 3224-a of the insurance law is amended by adding a new
subsection (j) to read as follows:
(J) AN INSURER OR AN ORGANIZATION OR CORPORATION LICENSED OR CERTIFIED
PURSUANT TO ARTICLE FORTY-THREE OR FORTY-SEVEN OF THIS CHAPTER OR ARTI-
CLE FORTY-FOUR OF THE PUBLIC HEALTH LAW SHALL ACCEPT CLAIMS SUBMITTED BY
A POLICYHOLDER OR COVERED PERSON THROUGH THE INTERNET, ELECTRONIC MAIL
OR BY FACSIMILE.
S 16. The insurance law is amended by adding a new section 3240 to
read as follows:
S 3240. NETWORK COVERAGE. (A) AN INSURER, A CORPORATION ORGANIZED
PURSUANT TO ARTICLE FORTY-THREE OF THIS CHAPTER, OR A MUNICIPAL COOPER-
ATIVE HEALTH BENEFIT PLAN CERTIFIED PURSUANT TO ARTICLE FORTY-SEVEN OF
THIS CHAPTER THAT ISSUES A HEALTH INSURANCE POLICY OR CONTRACT WITH A
NETWORK OF HEALTH CARE PROVIDERS SHALL ENSURE THAT THE NETWORK IS
ADEQUATE TO MEET THE HEALTH NEEDS OF INSUREDS AND PROVIDE AN APPROPRIATE
CHOICE OF PROVIDERS SUFFICIENT TO RENDER THE SERVICES COVERED UNDER THE
POLICY OR CONTRACT. THE SUPERINTENDENT SHALL REVIEW THE NETWORK OF
HEALTH CARE PROVIDERS FOR ADEQUACY AT THE TIME OF THE SUPERINTENDENT'S
INITIAL APPROVAL OF A HEALTH INSURANCE POLICY OR CONTRACT; AT LEAST
EVERY THREE YEARS THEREAFTER; AND UPON APPLICATION FOR EXPANSION OF ANY
SERVICE AREA ASSOCIATED WITH THE POLICY OR CONTRACT. TO THE EXTENT THAT
THE NETWORK HAS BEEN DETERMINED BY THE COMMISSIONER OF HEALTH TO MEET
THE STANDARDS SET FORTH IN SUBDIVISION FIVE OF SECTION FOUR THOUSAND
FOUR HUNDRED THREE OF THE PUBLIC HEALTH LAW, SUCH NETWORK SHALL BE
DEEMED ADEQUATE BY THE SUPERINTENDENT.
(B) AN INSURER, A CORPORATION ORGANIZED PURSUANT TO ARTICLE
FORTY-THREE OF THIS CHAPTER, A MUNICIPAL COOPERATIVE HEALTH BENEFIT PLAN
CERTIFIED PURSUANT TO ARTICLE FORTY-SEVEN OF THIS CHAPTER, OR A HEALTH
MAINTENANCE ORGANIZATION CERTIFIED PURSUANT TO ARTICLE FORTY-FOUR OF THE
PUBLIC HEALTH LAW, THAT PROVIDES COVERAGE FOR OUT-OF-NETWORK SERVICES
SHALL PROVIDE SIGNIFICANT COVERAGE OF THE USUAL AND CUSTOMARY COSTS OF
OUT-OF-NETWORK HEALTH CARE SERVICES.
(C) AN INSURER, A CORPORATION ORGANIZED PURSUANT TO ARTICLE
FORTY-THREE OF THIS CHAPTER, A MUNICIPAL COOPERATIVE HEALTH BENEFIT PLAN
CERTIFIED PURSUANT TO ARTICLE FORTY-SEVEN OF THIS CHAPTER, OR A HEALTH
MAINTENANCE ORGANIZATION CERTIFIED PURSUANT TO ARTICLE FORTY-FOUR OF THE
PUBLIC HEALTH LAW, THAT PROVIDES COVERAGE FOR OUT-OF-NETWORK SERVICES
SHALL OFFER AT LEAST ONE POLICY OR CONTRACT OPTION IN EACH GEOGRAPHICAL
REGION COVERED THAT PROVIDES COVERAGE FOR AT LEAST EIGHTY PERCENT OF THE
USUAL AND CUSTOMARY COST OF OUT-OF-NETWORK HEALTH CARE SERVICES AFTER
IMPOSITION OF A DEDUCTIBLE.
(D) FOR THE PURPOSES OF THIS SECTION "USUAL AND CUSTOMARY COST" SHALL
MEAN THE EIGHTIETH PERCENTILE OF ALL CHARGES FOR THE PARTICULAR HEALTH
CARE SERVICE PERFORMED BY A PROVIDER IN THE SAME OR SIMILAR SPECIALTY
AND PROVIDED IN THE SAME GEOGRAPHICAL AREA AS REPORTED IN A BENCHMARKING
DATABASE MAINTAINED BY A NONPROFIT ORGANIZATION SPECIFIED BY THE SUPER-
INTENDENT. THE NONPROFIT ORGANIZATION SHALL NOT BE AFFILIATED WITH AN
INSURER, A CORPORATION SUBJECT TO ARTICLE FORTY-THREE OF THIS ARTICLE, A
MUNICIPAL COOPERATIVE HEALTH BENEFIT PLAN CERTIFIED PURSUANT TO ARTICLE
A. 7813 11
FORTY-SEVEN OF THIS CHAPTER, OR A HEALTH MAINTENANCE ORGANIZATION CERTI-
FIED PURSUANT TO ARTICLE FORTY-FOUR OF THE PUBLIC HEALTH LAW.
S 17. Section 4306-c of the insurance law is amended by adding a new
subsection (d) to read as follows:
(D) A CORPORATION, INCLUDING A MUNICIPAL COOPERATIVE HEALTH BENEFIT
PLAN CERTIFIED PURSUANT TO ARTICLE FORTY-SEVEN OF THIS CHAPTER, THAT
ISSUES A COMPREHENSIVE POLICY THAT UTILIZES A NETWORK OF PROVIDERS AND
IS NOT A MANAGED CARE HEALTH INSURANCE CONTRACT AS DEFINED IN SUBSECTION
(C) OF SECTION FOUR THOUSAND EIGHT HUNDRED ONE OF THIS CHAPTER, SHALL
PROVIDE ACCESS TO OUT-OF-NETWORK SERVICES CONSISTENT WITH THE REQUIRE-
MENTS OF SUBSECTION (A) OF SECTION FOUR THOUSAND EIGHT HUNDRED FOUR OF
THIS CHAPTER, SUBSECTIONS (G-6) AND (G-7) OF SECTION FOUR THOUSAND NINE
HUNDRED OF THIS CHAPTER, SUBSECTIONS (A-1) AND (A-2) OF SECTION FOUR
THOUSAND NINE HUNDRED FOUR OF THIS CHAPTER, PARAGRAPHS THREE AND FOUR OF
SUBSECTION (B) OF SECTION FOUR THOUSAND NINE HUNDRED TEN OF THIS CHAP-
TER, AND SUBPARAGRAPHS (C) AND (D) OF PARAGRAPH FOUR OF SUBSECTION (B)
OF SECTION FOUR THOUSAND NINE HUNDRED FOURTEEN OF THIS CHAPTER.
S 18. Paragraphs 11, 12, 13, 14, 16-a, 17, and 18 of subsection (a) of
section 4324 of the insurance law, as added by chapter 705 of the laws
of 1996, paragraph 16-a as added by chapter 554 of the laws of 2002, are
amended and two new paragraphs 19 and 20 are added to read as follows:
(11) where applicable, notice that a subscriber enrolled in a managed
care product OR A COMPREHENSIVE CONTRACT THAT UTILIZES A NETWORK OF
PROVIDERS offered by the corporation may obtain a referral to a health
care provider outside of the corporation's network or panel when the
corporation does not have a health care provider with appropriate train-
ing and experience in the network or panel to meet the particular health
care needs of the subscriber and the procedure by which the subscriber
can obtain such referral;
(12) where applicable, notice that a subscriber enrolled in a managed
care product OR A COMPREHENSIVE CONTRACT THAT UTILIZES A NETWORK OF
PROVIDERS offered by the corporation with a condition which requires
ongoing care from a specialist may request a standing referral to such a
specialist and the procedure for requesting and obtaining such a stand-
ing referral;
(13) where applicable, notice that a subscriber enrolled in a managed
care product OR A COMPREHENSIVE CONTRACT THAT UTILIZES A NETWORK OF
PROVIDERS offered by the corporation with (i) a life-threatening condi-
tion or disease, or (ii) a degenerative and disabling condition or
disease, either of which requires specialized medical care over a
prolonged period of time may request a specialist responsible for
providing or coordinating the subscriber's medical care and the proce-
dure for requesting and obtaining such a specialist;
(14) where applicable, notice that a subscriber enrolled in a managed
care product OR A COMPREHENSIVE CONTRACT THAT UTILIZES A NETWORK OF
PROVIDERS offered by the corporation with (i) a life-threatening condi-
tion or disease, or (ii) a degenerative and disabling condition or
disease, either of which requires specialized medical care over a
prolonged period of time may request access to a specialty care center
and the procedure by which such access may be obtained;
(16-a) where applicable, notice that an enrollee shall have direct
access to primary and preventive obstetric and gynecologic services
INCLUDING ANNUAL EXAMINATIONS, CARE RESULTING FROM SUCH ANNUAL EXAMINA-
TIONS, AND TREATMENT OF ACUTE GYNECOLOGIC CONDITIONS, from a qualified
provider of such services of her choice from within the plan [for no
fewer than two examinations annually for such services] or [to] FOR any
A. 7813 12
care related to A pregnancy [and that additionally, the enrollee shall
have direct access to primary and preventive obstetric and gynecologic
services required as a result of such annual examinations or as a result
of an acute gynecologic condition];
(17) where applicable, a listing by specialty, which may be in a sepa-
rate document that is updated annually, of the name, address, and tele-
phone number of all participating providers, including facilities, and
in addition, in the case of physicians, board certification[; and],
LANGUAGES SPOKEN AND AFFILIATION WITH PARTICIPATING HOSPITALS. THE LIST-
ING SHALL ALSO BE POSTED ON THE CORPORATION'S WEBSITE AND THE CORPO-
RATION SHALL UPDATE THE WEBSITE WITHIN FIFTEEN DAYS OF THE ADDITION OR
TERMINATION OF A PROVIDER FROM THE CORPORATION'S NETWORK OR A CHANGE IN
A PHYSICIAN'S HOSPITAL AFFILIATION;
(18) a description of the mechanisms by which subscribers may partic-
ipate in the development of the policies of the corporation[.];
(19) A DESCRIPTION OF THE METHOD BY WHICH A SUBSCRIBER MAY SUBMIT A
CLAIM FOR HEALTH CARE SERVICES, INCLUDING THROUGH THE INTERNET, ELEC-
TRONIC MAIL OR BY FACSIMILE; AND
(20) WHERE APPLICABLE, WHEN A CONTRACT OFFERS OUT-OF-NETWORK COVERAGE
PURSUANT TO SUBSECTIONS (B) AND (C) OF SECTION THREE THOUSAND TWO
HUNDRED FORTY OF THIS CHAPTER:
(A) A CLEAR DESCRIPTION OF THE METHODOLOGY USED BY THE CORPORATION TO
DETERMINE REIMBURSEMENT FOR OUT-OF-NETWORK HEALTH CARE SERVICES;
(B) A DESCRIPTION OF THE AMOUNT THAT THE CORPORATION WILL REIMBURSE
UNDER THE METHODOLOGY FOR OUT-OF-NETWORK HEALTH CARE SERVICES SET FORTH
AS A PERCENTAGE OF THE USUAL AND CUSTOMARY COST FOR OUT-OF-NETWORK
HEALTH CARE SERVICES; AND
(C) EXAMPLES OF ANTICIPATED OUT-OF-POCKET COSTS FOR FREQUENTLY BILLED
OUT-OF-NETWORK HEALTH CARE SERVICES.
S 19. Paragraphs 11 and 12 of subsection (b) of section 4324 of the
insurance law, as added by chapter 705 of the laws of 1996, are amended
and three new paragraphs 13, 14 and 15 are added to read as follows:
(11) where applicable, provide the written application procedures and
minimum qualification requirements for health care providers to be
considered by the corporation for participation in the corporation's
network for a managed care product; [and]
(12) disclose such other information as required by the superinten-
dent, provided that such requirements are promulgated pursuant to the
state administrative procedure act[.];
(13) DISCLOSE WHETHER A HEALTH CARE PROVIDER SCHEDULED TO PROVIDE A
HEALTH CARE SERVICE IS AN IN-NETWORK PROVIDER;
(14) WHERE APPLICABLE, WITH RESPECT TO OUT-OF-NETWORK COVERAGE,
DISCLOSE THE DOLLAR AMOUNT THAT THE CORPORATION WILL PAY FOR A SPECIFIC
OUT-OF-NETWORK HEALTH CARE SERVICE; AND
(15) PROVIDE INFORMATION IN WRITING AND THROUGH AN INTERNET WEBSITE
THAT REASONABLY PERMITS A SUBSCRIBER OR PROSPECTIVE SUBSCRIBER TO DETER-
MINE THE ANTICIPATED OUT-OF-POCKET COST FOR OUT-OF-NETWORK HEALTH CARE
SERVICES IN A GEOGRAPHICAL AREA OR ZIP CODE BASED UPON THE DIFFERENCE
BETWEEN WHAT THE CORPORATION WILL REIMBURSE FOR OUT-OF-NETWORK HEALTH
CARE SERVICES AND THE USUAL AND CUSTOMARY COST FOR OUT-OF-NETWORK HEALTH
CARE SERVICES EXPRESSED IN DOLLAR AMOUNTS.
S 20. Section 4324 of the insurance law is amended by adding a new
subsection (f) to read as follows:
(F) FOR PURPOSES OF THIS SECTION, "USUAL AND CUSTOMARY COST" SHALL
MEAN THE EIGHTIETH PERCENTILE OF ALL CHARGES FOR THE PARTICULAR HEALTH
CARE SERVICE PERFORMED BY A PROVIDER IN THE SAME OR SIMILAR SPECIALTY
A. 7813 13
AND PROVIDED IN THE SAME GEOGRAPHICAL AREA AS REPORTED IN A BENCHMARKING
DATABASE MAINTAINED BY A NONPROFIT ORGANIZATION SPECIFIED BY THE SUPER-
INTENDENT. THE NONPROFIT ORGANIZATION SHALL NOT BE AFFILIATED WITH AN
INSURER, A CORPORATION SUBJECT TO THIS ARTICLE, A MUNICIPAL COOPERATIVE
HEALTH BENEFIT PLAN CERTIFIED PURSUANT TO ARTICLE FORTY-SEVEN OF THIS
CHAPTER, OR A HEALTH MAINTENANCE ORGANIZATION CERTIFIED PURSUANT TO
ARTICLE FORTY-FOUR OF THE PUBLIC HEALTH LAW.
S 21. Subsection (g-7) of section 4900 of the insurance law is redes-
ignated subsection (g-8) and a new subsection (g-7) is added to read as
follows:
(G-7) "OUT-OF-NETWORK REFERRAL DENIAL" MEANS A DENIAL UNDER A MANAGED
CARE PRODUCT AS DEFINED IN SUBSECTION (C) OF SECTION FOUR THOUSAND EIGHT
HUNDRED ONE OF THIS CHAPTER OF A REQUEST FOR AN AUTHORIZATION OR REFER-
RAL TO AN OUT-OF-NETWORK PROVIDER ON THE BASIS THAT THE HEALTH CARE PLAN
HAS A HEALTH CARE PROVIDER IN THE IN-NETWORK BENEFITS PORTION OF ITS
NETWORK WITH APPROPRIATE TRAINING AND EXPERIENCE TO MEET THE PARTICULAR
HEALTH CARE NEEDS OF AN INSURED, AND WHO IS ABLE TO PROVIDE THE
REQUESTED HEALTH SERVICE. THE NOTICE OF A DENIAL OF AN OUT-OF-NETWORK
REFERRAL PROVIDED TO AN INSURED SHALL INCLUDE INFORMATION EXPLAINING
WHAT INFORMATION THE INSURED MUST SUBMIT IN ORDER TO APPEAL THE DENIAL
OF AN OUT-OF-NETWORK REFERRAL PURSUANT TO SUBSECTION (A-2) OF SECTION
FOUR THOUSAND NINE HUNDRED FOUR OF THIS ARTICLE. A DENIAL OF AN OUT-OF-
NETWORK REFERRAL UNDER THIS SUBSECTION DOES NOT CONSTITUTE AN ADVERSE
DETERMINATION BASED ON MEDICAL NECESSITY AS DEFINED IN THIS ARTICLE. A
DENIAL OF AN OUT-OF-NETWORK REFERRAL SHALL NOT BE CONSTRUED TO INCLUDE
AN OUT-OF-NETWORK DENIAL AS DEFINED IN SUBSECTION (G-6) OF THIS SECTION.
S 22. Subsection (b) of section 4903 of the insurance law, as added by
chapter 705 of the laws of 1996, is amended to read as follows:
(b) A utilization review agent shall make a utilization review deter-
mination involving health care services which require pre-authorization
and provide notice of a determination to the insured or insured's desig-
nee and the insured's health care provider by telephone and in writing
within three business days of receipt of the necessary information. THE
NOTIFICATION SHALL IDENTIFY WHETHER THE SERVICES ARE CONSIDERED IN-NET-
WORK OR OUT-OF-NETWORK.
S 23. Section 4904 of the insurance law is amended by adding a new
subsection (a-2) to read as follows:
(A-2) AN INSURED OR THE INSURED'S DESIGNEE MAY APPEAL A DENIAL OF AN
OUT-OF-NETWORK REFERRAL BY A HEALTH CARE PLAN BY SUBMITTING A WRITTEN
STATEMENT FROM THE INSURED'S ATTENDING HEALTH CARE PROFESSIONAL, WHO
SHALL BE THE INSURED'S IN-NETWORK PRIMARY CARE PROVIDER OR A HEALTH CARE
PROFESSIONAL QUALIFIED TO PRACTICE IN THE SPECIALTY AREA OF PRACTICE
APPROPRIATE TO TREAT THE INSURED FOR THE HEALTH SERVICE SOUGHT (WHO MAY
BE THE PROPOSED OUT-OF-NETWORK HEALTH CARE PROVIDER) THAT: (1) THE
IN-NETWORK HEALTH CARE PROVIDER OR PROVIDERS RECOMMENDED BY THE HEALTH
CARE PLAN DO NOT HAVE THE APPROPRIATE TRAINING AND EXPERIENCE TO MEET
THE PARTICULAR HEALTH CARE NEEDS OF THE INSURED FOR THE HEALTH SERVICE;
AND (2) RECOMMENDS AN OUT-OF-NETWORK PROVIDER WITH THE APPROPRIATE
TRAINING AND EXPERIENCE TO MEET THE PARTICULAR HEALTH CARE NEEDS OF THE
INSURED, AND WHO IS ABLE TO PROVIDE THE REQUESTED HEALTH SERVICE.
S 24. Subsection (b) of section 4910 of the insurance law is amended
by adding a new paragraph 4 to read as follows:
(4)(A) THE INSURED HAS HAD AN OUT-OF-NETWORK REFERRAL DENIED ON THE
GROUNDS THAT THE HEALTH CARE PLAN HAS A HEALTH CARE PROVIDER IN THE
IN-NETWORK BENEFITS PORTION OF ITS NETWORK WITH APPROPRIATE TRAINING AND
A. 7813 14
EXPERIENCE TO MEET THE PARTICULAR HEALTH CARE NEEDS OF AN INSURED, AND
WHO IS ABLE TO PROVIDE THE REQUESTED HEALTH SERVICE.
(B) THE INSURED'S ATTENDING HEALTH CARE PROFESSIONAL, WHO SHALL BE THE
INSURED'S IN-NETWORK PRIMARY CARE PROVIDER OR A HEALTH CARE PROFESSIONAL
QUALIFIED TO PRACTICE IN THE SPECIALTY AREA OF PRACTICE APPROPRIATE TO
TREAT THE INSURED FOR THE HEALTH SERVICE SOUGHT (WHO MAY BE THE PROPOSED
OUT-OF-NETWORK HEALTH CARE PROVIDER), CERTIFIES THAT THE IN-NETWORK
HEALTH CARE PROVIDER OR PROVIDERS RECOMMENDED BY THE HEALTH CARE PLAN DO
NOT HAVE THE APPROPRIATE TRAINING AND EXPERIENCE TO MEET THE PARTICULAR
HEALTH CARE NEEDS OF AN INSURED, AND RECOMMENDS AN OUT-OF-NETWORK
PROVIDER WHOSE APPROPRIATE TRAINING AND EXPERIENCE TO MEET THE PARTIC-
ULAR HEALTH CARE NEEDS OF AN INSURED, AND WHO IS ABLE TO PROVIDE THE
REQUESTED HEALTH SERVICE.
S 25. Paragraph 4 of subsection (b) of section 4914 of the insurance
law is amended by adding a new subparagraph (D) to read as follows:
(D) FOR EXTERNAL APPEALS REQUESTED PURSUANT TO PARAGRAPH FOUR OF
SUBSECTION (B) OF SECTION FOUR THOUSAND NINE HUNDRED TEN OF THIS TITLE
RELATING TO AN OUT-OF-NETWORK REFERRAL, THE EXTERNAL APPEAL AGENT SHALL
REVIEW THE UTILIZATION REVIEW AGENT'S FINAL ADVERSE DETERMINATION AND,
IN ACCORDANCE WITH THE PROVISIONS OF THIS TITLE, SHALL MAKE A DETERMI-
NATION AS TO WHETHER THE OUT-OF-NETWORK REFERRAL SHALL BE COVERED BY THE
HEALTH PLAN; PROVIDED THAT SUCH DETERMINATION SHALL: (I) BE CONDUCTED
ONLY BY ONE OR A GREATER ODD NUMBER OF CLINICAL PEER REVIEWERS; (II) BE
ACCOMPANIED BY A WRITTEN STATEMENT: (I) THAT THE OUT-OF-NETWORK REFERRAL
SHALL BE COVERED BY THE HEALTH CARE PLAN EITHER WHEN THE REVIEWER OR A
MAJORITY OF THE PANEL OF REVIEWERS DETERMINES, UPON REVIEW OF THE TRAIN-
ING AND EXPERIENCE OF THE IN-NETWORK HEALTH CARE PROVIDER OR PROVIDERS
PROPOSED BY THE PLAN, THE TRAINING AND EXPERIENCE OF THE REQUESTED OUT-
OF-NETWORK PROVIDER, THE INFORMATION PROVIDED CONCERNING THE INSURED,
THE ATTENDING PHYSICIAN'S RECOMMENDATION, THE INSURED'S MEDICAL RECORD,
AND ANY OTHER PERTINENT INFORMATION, THAT THE HEALTH PLAN DOES NOT HAVE
A PROVIDER WITH THE APPROPRIATE TRAINING AND EXPERIENCE TO MEET THE
PARTICULAR HEALTH CARE NEEDS OF AN INSURED WHO IS ABLE TO PROVIDE THE
REQUESTED HEALTH SERVICE, AND THAT THE OUT-OF-NETWORK PROVIDER HAS THE
APPROPRIATE TRAINING AND EXPERIENCE TO MEET THE PARTICULAR HEALTH CARE
NEEDS OF AN INSURED, IS ABLE TO PROVIDE THE REQUESTED HEALTH SERVICE,
AND IS LIKELY TO PRODUCE A CLINICALLY BENEFICIAL OUTCOME; OR (II)
UPHOLDING THE HEALTH PLAN'S DENIAL OF COVERAGE; (III) BE SUBJECT TO THE
TERMS AND CONDITIONS GENERALLY APPLICABLE TO BENEFITS UNDER THE EVIDENCE
OF COVERAGE UNDER THE HEALTH CARE PLAN; (IV) BE BINDING ON THE PLAN AND
THE INSURED; AND (V) BE ADMISSIBLE IN ANY COURT PROCEEDING.
S 26. This act shall take effect January 1, 2014, provided, however,
that:
1. for policies renewed on and after such date this act shall take
effect on the renewal date;
2. sections one, two, seven, and twenty-two of this act shall apply to
health care services provided on and after such date;
3. section twenty-six of this act shall expire and be deemed repealed
January 1, 2016; and
4. sections six, eight, nine, ten, twenty-one, twenty-three, twenty-
four and twenty-five of this act shall apply to denials issued on and
after such date.