S T A T E O F N E W Y O R K
I N S E N A T E
April 25, 2014
Introduced by Sen. AVELLA -- read twice and ordered printed, and when
printed to be committed to the Committee on Transportation
AN ACT to amend the public authorities law, in relation to enacting the
metropolitan transportation authority pledge to customers
THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
BLY, DO ENACT AS FOLLOWS:
Section 1. The public authorities law is amended by adding a new
section 1266-j to read as follows:
S 1266-J. METROPOLITAN TRANSPORTATION AUTHORITY PLEDGE TO CUSTOMERS.
1. A METROPOLITAN TRANSPORTATION AUTHORITY PLEDGE TO CUSTOMERS SHALL BE
CREATED AND ADOPTED BY THE METROPOLITAN TRANSPORTATION AUTHORITY. A COPY
OF SUCH PLEDGE SHALL BE POSTED ON THE WEB SITE OF THE AUTHORITY AND
SHALL BE POSTED IN STATIONS WHERE THE AUTHORITY MAKES REGULAR POSTINGS.
THE AUTHORITY SHALL POST THE PLEDGE IN THE LANGUAGE OR LANGUAGES IT
DEEMS NECESSARY AND APPROPRIATE.
2. THE METROPOLITAN TRANSPORTATION AUTHORITY PLEDGE TO CUSTOMERS SHALL
BE IN THE FORM AND MANNER AS PRESCRIBED BY THE AUTHORITY, INCLUDE THE
CONTACT INFORMATION OF THE AUTHORITY, AND INCLUDE, BUT NOT BE LIMITED
TO, THE FOLLOWING:
(A) A DESCRIPTION OF THE AUTHORITY'S COMMITMENT TO PROVIDE SAFE AND
(B) A DESCRIPTION OF THE AUTHORITY'S COMMITMENT TO PROVIDE TIMELY AND
ACCURATE INFORMATION ON ITS SERVICES;
(C) A COMMITMENT THAT EMPLOYEES WILL PROVIDE SERVICE IN A COURTEOUS
(D) A DESCRIPTION OF THE AUTHORITY'S COMMITMENT TO MAINTAIN CLEAN
STATIONS, FACILITIES, SUBWAYS AND BUSES;
(E) A DESCRIPTION OF THE AUTHORITY'S POLICIES WHEN IT COMES TO ARRANG-
ING ALTERNATIVE TRANSPORTATION WHEN SERVICE IS INTERRUPTED;
(F) WHEN SERVICE IS INTERRUPTED, A DESCRIPTION OF THE AUTHORITY'S
POLICIES WHEN IT COMES TO CONSIDERING THE COMFORT OF INCONVENIENCED
(G) WHEN SERVICE IS INTERRUPTED DUE TO WEATHER CONDITIONS, A
DESCRIPTION OF THE AUTHORITY'S POLICIES ON NOTIFYING CUSTOMERS;
EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
[ ] is old law to be omitted.
S. 7089 2
(H) WHEN SERVICE IS SEVERELY INTERRUPTED, A DESCRIPTION OF THE AUTHOR-
ITY'S POLICIES ON SERVICE RESTORATION.
3. THE AUTHORITY FROM TIME TO TIME MAY, UPDATE AND AMEND THE METROPOL-
ITAN TRANSPORTATION AUTHORITY PLEDGE TO CUSTOMERS AS IT DEEMS NECESSARY
AND PROPER AND MAY ADOPT RULES AND REGULATIONS FOR THE PROPER ADMINIS-
TRATION OF THIS SECTION.
S 2. This act shall take effect on the ninetieth day after it shall
have become a law provided, however, that effective immediately, the
addition, amendment and/or repeal of any rule or regulation necessary
for the implementation of this act on its effective date is authorized
to be made and completed on or before such date.