Assembly Bill A82

2017-2018 Legislative Session

Relates to certain call centers

download bill text pdf

Sponsored By

Archive: Last Bill Status - In Assembly Committee


  • Introduced
    • In Committee Assembly
    • In Committee Senate
    • On Floor Calendar Assembly
    • On Floor Calendar Senate
    • Passed Assembly
    • Passed Senate
  • Delivered to Governor
  • Signed By Governor

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2017-A82 (ACTIVE) - Details

Current Committee:
Assembly Corporations, Authorities And Commissions
Law Section:
Public Service Law
Laws Affected:
Amd §65, Pub Serv L
Versions Introduced in Other Legislative Sessions:
2011-2012: A8371
2013-2014: A3997
2015-2016: A1115
2019-2020: A200
2021-2022: A593
2023-2024: A3125

2017-A82 (ACTIVE) - Summary

Relates to certain call centers; provides reporting requirements; prohibits retaliatory action by employers; provides remedies for violations.

2017-A82 (ACTIVE) - Bill Text download pdf

                            
 
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                    82
 
                        2017-2018 Regular Sessions
 
                           I N  A S S E M B L Y
 
                                (PREFILED)
 
                              January 4, 2017
                                ___________
 
 Introduced  by M. of A. CAHILL -- Multi-Sponsored by -- M. of A. ABBATE,
   ABINANTI, BENEDETTO, COLTON,  CRESPO,  ENGLEBRIGHT,  GUNTHER,  HOOPER,
   MAGNARELLI, RAIA, ROSENTHAL -- read once and referred to the Committee
   on Corporations, Authorities and Commissions

 AN  ACT  to  amend  the  public service law, in relation to certain call
   centers
 
   THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND  ASSEM-
 BLY, DO ENACT AS FOLLOWS:
 
   Section 1. Section 65 of the public service law is amended by adding a
 new subdivision 16 to read as follows:
   16.  (A) EVERY PUBLIC UTILITY UNDER THIS SUBDIVISION SHALL PROVIDE THE
 COMMISSIONER AN AFFIDAVIT, QUARTERLY, THAT  NO  CALL  CENTERS  OR  OTHER
 FACILITIES  PROVIDING  CUSTOMER ASSISTANCE SET FORTH IN PARAGRAPH (A) OF
 SUBDIVISION THIRTEEN OF THIS SECTION HAVE BEEN CLOSED WITHOUT NOTICE AND
 HEARING BEFORE THE COMMISSION AND THAT THE  UTILITY  HAS  NOT  RELOCATED
 SUCH CUSTOMER ASSISTANCE TO ANOTHER AREA OF NEW YORK STATE OR OUTSIDE OF
 NEW  YORK  STATE  WITHOUT  NOTICE AND HEARING BEFORE THE COMMISSION. THE
 AFFIDAVIT SHALL BE SUBMITTED IN SUCH FORM AND AT SUCH  TIMES  AND  SHALL
 CONTAIN  INFORMATION  AS  THE  COMMISSIONER,  BY RULE OR REGULATION, MAY
 PRESCRIBE.
   (B) AN EMPLOYEE WHO PERFORMS SERVICES FOR AND UNDER THE DIRECTION  AND
 CONTROL OF A PUBLIC UTILITY OR AN AGENT ACTING ON BEHALF OF THE EMPLOYER
 SHALL  NOT  TAKE RETALIATORY PERSONNEL ACTION SUCH AS DISCHARGE, SUSPEN-
 SION, DEMOTION, PENALIZATION OR DISCRIMINATION AGAINST AN  EMPLOYEE  FOR
 REPORTING,  DISCLOSING, OR TESTIFYING BEFORE, ANY PUBLIC BODY CONDUCTING
 AN INVESTIGATION, HEARING OR INQUIRY INTO SUCH VIOLATION OF  SUBDIVISION
 THIRTEEN OF THIS SECTION.
   (C)  THE  PROTECTION  AGAINST  RETALIATORY  ACTION  SHALL APPLY TO ANY
 EMPLOYEE WHO IN GOOD FAITH REASONABLY BELIEVES THAT A UTILITY COMPANY IS
 
  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
              

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