S T A T E O F N E W Y O R K
________________________________________________________________________
1525
2017-2018 Regular Sessions
I N S E N A T E
January 10, 2017
___________
Introduced by Sen. AVELLA -- read twice and ordered printed, and when
printed to be committed to the Committee on Energy and Telecommuni-
cations
AN ACT to direct the public service commission to undertake a study of
consumer protections adopted by electric corporations and utilities
THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
BLY, DO ENACT AS FOLLOWS:
Section 1. The New York State public service commission shall under-
take an immediate study of consumer protections adopted by electric
corporations and municipalities ("utilities") pursuant to article 2 of
the public service law and provide a report to the governor, the tempo-
rary president of the senate, the speaker of the assembly, the chair of
the senate committee on energy and telecommunications and the chair of
the assembly committee on energy. Such report shall include an analysis
of the effectiveness of current utility procedures for notifying custom-
ers in arrears on utility charges of how they may avoid termination of
electric, gas or steam service, including the availability of deferred
payment agreements. In addition, such report shall review the adequacy
of the commission's assistance to customers negotiating deferred payment
agreements with utilities in lieu of disconnection of service including
the number of deferred payment plans by utility service territory; the
number of incidences, if any, in which utilities have required more than
the lawfully allowed level of down payments or deferred payments from
customers seeking to connect service or avoid disconnection; the effec-
tiveness and availability of the commission's shutoff hotline in receiv-
ing calls from customers facing termination of electric, gas and steam
service; the call volume to such hotline in each utility service terri-
tory; the monthly number of electric and natural gas customers who
previously received utility bill assistance from the Home Energy Assist-
ance Program whose service was terminated for bill collection purposes
in each utility service area in the previous calendar year, provided
EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
[ ] is old law to be omitted.
LBD00641-01-7
S. 1525 2
further that the commission shall require each utility provide such
information while maintaining customer confidentiality; and any proposed
legislative remedies necessary to increase customer awareness of such
hotline. The report shall be made available to the public on the commis-
sion's website.
§ 2. The New York State public service commission shall seek comments
from utilities, municipalities, consumer advocates and the public and
may include in the report recommendations to improve existing consumer
protection policies.
§ 3. If the study pursuant to section one of this act is not received
by November 15, 2018, the commission shall institute a moratorium
preventing utility corporations from terminating electric, gas or steam
service to any residential customer in arrears with whom it has entered
into an agreement for the provision of such services. The moratorium
shall last for the period beginning December 1, 2018 and ending on March
31, 2019. Nothing in this act shall be construed to prevent a utility
corporation from charging customers for electric, gas or steam service
or from offering a deferred payment agreement for the period beginning
December 1, 2018 and ending on March 31, 2019.
§ 4. This act shall take effect immediately.