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Senate Bill S4973

2021-2022 Legislative Session

Protects call center workers from displacement in the event of a change of a call service contractor

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Sponsored By

Archive: Last Bill Status - In Senate Committee Labor Committee

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2021-S4973 (ACTIVE) - Details

Current Committee:
Senate Labor
Law Section:
Labor Law
Laws Affected:
Add Art 21-A §§780 - 783, Lab L

2021-S4973 (ACTIVE) - Summary

Protects call center workers from displacement in the event of a change of a call service contractor; requires successor call center contractors to retain former call center contractor employees for a specified period of time.

2021-S4973 (ACTIVE) - Sponsor Memo

2021-S4973 (ACTIVE) - Bill Text download pdf

                            
 
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                   4973
 
                        2021-2022 Regular Sessions
 
                             I N  S E N A T E
 
                             February 22, 2021
                                ___________
 
 Introduced  by  Sen.  RAMOS  -- read twice and ordered printed, and when
   printed to be committed to the Committee on Labor
 
 AN ACT to amend the labor law, in relation to avoiding  displacement  of
   the call center workers providing call center services for the benefit
   of the government in the event of a change of the contractor

   THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
 BLY, DO ENACT AS FOLLOWS:
 
   Section 1. The labor law is amended by adding a new  article  21-A  to
 read as follows:
 
                               ARTICLE 21-A
            PROTECTION OF CALL CENTER WORKERS FROM DISPLACEMENT
 SECTION 780. DEFINITIONS.
         781. TERMINATED CALL CENTER CONTRACT.
         782. ENTERING INTO A CALL CENTER CONTRACT.
         783. REMEDIES.
   §  780. DEFINITIONS. FOR PURPOSES OF THIS ARTICLE, THE FOLLOWING TERMS
 SHALL HAVE THE FOLLOWING MEANINGS:
   1. CALL CENTER. THE TERM "CALL CENTER" MEANS A FACILITY OR OTHER OPER-
 ATION IN WHICH EMPLOYEES RECEIVE PHONE CALLS  OR  OTHER  COMMUNICATIONS,
 INCLUDING  ELECTRONIC  COMMUNICATIONS,  FOR  THE  PURPOSE  OF  PROVIDING
 CUSTOMER ASSISTANCE OR FOR RELATED SERVICES SUPPORTIVE OF BUSINESS PROC-
 ESSES.
   2. CALL CENTER CONTRACT. THE  TERM  "CALL  CENTER  CONTRACT"  MEANS  A
 CONTRACT  WITH A GOVERNMENTAL BODY, OR A SUBCONTRACT WITH AN ENTITY THAT
 HAS A CONTRACT WITH A GOVERNMENTAL BODY, PURSUANT TO WHICH THE  CONTRAC-
 TOR  FURNISHES  CALL CENTER SERVICES FOR THE BENEFIT OF THE GOVERNMENTAL
 BODY.
   3. GOVERNMENTAL BODY. THE TERM "GOVERNMENTAL BODY" MEANS THE STATE  OF
 NEW  YORK OR ANY POLITICAL SUBDIVISION THEREOF, AND ANY PUBLIC AUTHORITY
 OR PUBLIC BENEFIT CORPORATION IN THE STATE OF NEW YORK.
 
  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
              

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