senate Bill S4823

Signed By Governor
2021-2022 Legislative Session

Prohibits utility companies from harassing, oppressing or abusing any residential customer in connection with the handling of a complaint or unpaid balance

download bill text pdf

Sponsored By

Current Bill Status Via A3359 - Signed by Governor


  • Introduced
  • In Committee
  • On Floor Calendar
    • Passed Senate
    • Passed Assembly
  • Delivered to Governor
  • Signed by Governor

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Actions

view actions (10)
Assembly Actions - Lowercase
Senate Actions - UPPERCASE
Nov 08, 2021 signed chap.590
Oct 27, 2021 delivered to governor
Jun 10, 2021 returned to assembly
passed senate
3rd reading cal.1776
substituted for s4823
Jun 10, 2021 substituted by a3359
ordered to third reading cal.1776
committee discharged and committed to rules
Feb 12, 2021 referred to energy and telecommunications

S4823 (ACTIVE) - Details

See Assembly Version of this Bill:
A3359
Law Section:
Public Service Law
Laws Affected:
Add §53-a, Pub Serv L

S4823 (ACTIVE) - Summary

Prohibits utility companies from harassing, oppressing or abusing any residential customer in connection with the handling of a residential customer complaint, the offering and/or negotiating of a deferred payment agreement, or the collection of an unpaid balance or any other obligation owed by such customer.

S4823 (ACTIVE) - Sponsor Memo

S4823 (ACTIVE) - Bill Text download pdf

 
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                   4823
 
                        2021-2022 Regular Sessions
 
                             I N  S E N A T E
 
                             February 12, 2021
                                ___________
 
 Introduced  by  Sen.  COMRIE -- read twice and ordered printed, and when
   printed to be committed to the Committee on  Energy  and  Telecommuni-
   cations
 
 AN ACT to amend the public service law, in relation to prohibiting util-
   ity  companies  from  harassing, oppressing or abusing any residential
   customer in connection with the handling  of  a  complaint  or  unpaid
   balance
 
   THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
 BLY, DO ENACT AS FOLLOWS:
 
   Section 1. The public service law is amended by adding a  new  section
 53-a to read as follows:
   §  53-A.  PROHIBITION  OF  UTILITIES  ENGAGING  IN DETRIMENTAL CONDUCT
 TOWARDS A RESIDENTIAL CUSTOMER. 1.  A  UTILITY  CORPORATION  OR  MUNICI-
 PALITY, OR ENERGY SERVICES COMPANIES SUBJECT TO THE DEPARTMENT'S UNIFORM
 BUSINESS  PRACTICES  AND  SECTION  THREE  HUNDRED  FORTY-NINE  AND THREE
 HUNDRED FORTY-NINE-D OF THE GENERAL BUSINESS LAW, ALSO KNOWN  AS  ESCOS,
 SHALL  NOT  ENGAGE IN ANY CONDUCT THE NATURAL CONSEQUENCE OF WHICH IS TO
 HARASS, OPPRESS, OR ABUSE ANY RESIDENTIAL CUSTOMER  IN  CONNECTION  WITH
 THE  HANDLING  OF  A RESIDENTIAL CUSTOMER COMPLAINT, THE OFFERING AND/OR
 NEGOTIATING OF A DEFERRED PAYMENT AGREEMENT, OR  THE  COLLECTION  OF  AN
 UNPAID BALANCE OR ANY OTHER OBLIGATION OWED BY SUCH CUSTOMER.
   2.  ALL UTILITIES OR MUNICIPAL UTILITIES OR ESCOS IN VIOLATION OF THIS
 SECTION SHALL BE SUBJECT TO FINES,  PENALTIES  AND  ENFORCEMENT  BY  THE
 DEPARTMENT PURSUANT TO SECTIONS TWENTY-FOUR, TWENTY-FIVE, TWENTY-FIVE-A,
 AND  TWENTY-SIX  OF  THIS CHAPTER, AND ALL SUCH OTHER LEGAL OR EQUITABLE
 REMEDIES AS MAY BE NECESSARY OR CONVENIENT FOR PROTECTION  OF  CONSUMERS
 AGAINST  THE  PROHIBITED  BEHAVIORS DESCRIBED IN SUBDIVISION ONE OF THIS
 SECTION.
   3. THE COMMISSION SHALL PROMULGATE RULES AND REGULATIONS NECESSARY  TO
 IMPLEMENT AND ENFORCE THE PROVISIONS OF THIS SECTION.
 
  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
                                                            LBD08935-01-1

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