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Assembly Bill A10099A

2023-2024 Legislative Session

Establishes the "Mariah N. Lacey-Reid Law" which aids designated hotline centers in developing protocols for terminating calls to the suicide prevention and behavioral health crisis hotline

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Archive: Last Bill Status - In Assembly Committee

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Bill Amendments

2023-A10099 - Details

Current Committee:
Assembly Rules
Law Section:
Mental Hygiene Law
Laws Affected:
Amd §36.03, Ment Hyg L
Versions Introduced in 2025-2026 Legislative Session:
A5583

2023-A10099 - Summary

Develops protocols that designated hotline centers play calming music while callers are on hold, regular "comfort" messages, and if necessary, the hotline center shall provide additional messaging to encourage the caller to stay on the line.

2023-A10099 - Bill Text download pdf 

                             
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                   10099
 
                           I N  A S S E M B L Y
 
                                May 3, 2024
                                ___________
 
 Introduced  by  M.  of  A.  BUTTENSCHON -- read once and referred to the
   Committee on Mental Health
 
 AN ACT to amend the mental hygiene law, in relation to establishing  the
   "Mariah  N. Lacey-Reid Law" which prohibits designated hotline centers
   from terminating calls to the suicide prevention and behavioral health
   crisis hotline

   THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND  ASSEM-
 BLY, DO ENACT AS FOLLOWS:
 
   Section  1.    Short  title.  This act shall be known and cited as the
 "Mariah N.  Lacey-Reid Law".
   § 2. Section 36.03 of the mental hygiene law is amended  by  adding  a
 new subdivision (g) to read as follows:
   (G)  A  DESIGNATED  HOTLINE CENTER SHALL NOT TERMINATE A CALL WITH ANY
 PERSON. IF THERE IS NO BEHAVIORAL HEALTH PROFESSIONAL AVAILABLE TO SPEAK
 WITH A CALLER, SUCH CALLER SHALL BE PLACED ON HOLD. A DESIGNATED HOTLINE
 CENTER SHALL RECORD A MESSAGE TO BE PLAYED WHILE A CALLER  IS  ON  HOLD.
 SUCH  MESSAGE  SHALL INCLUDE, BUT NOT BE LIMITED TO COPING MECHANISMS TO
 ASSIST INDIVIDUALS IN MANAGING BEHAVIORAL HEALTH ISSUES. IF A DESIGNATED
 HOTLINE CENTER WISHES TO PLAY MUSIC WHILE A  CALLER  IS  ON  HOLD,  SUCH
 DESIGNATED  HOTLINE  CENTER  SHALL ONLY PLAY MUSIC THAT IS DETERMINED BY
 BEHAVIORAL HEALTH PROFESSIONALS TO BE CALMING.
   § 3. This act shall take effect immediately.
 
 
 
 
 
  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
                                                            LBD15333-02-4

2023-A10099A (ACTIVE) - Details

Current Committee:
Assembly Rules
Law Section:
Mental Hygiene Law
Laws Affected:
Amd §36.03, Ment Hyg L
Versions Introduced in 2025-2026 Legislative Session:
A5583

2023-A10099A (ACTIVE) - Summary

Develops protocols that designated hotline centers play calming music while callers are on hold, regular "comfort" messages, and if necessary, the hotline center shall provide additional messaging to encourage the caller to stay on the line.

2023-A10099A (ACTIVE) - Bill Text download pdf 

                             
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                 10099--A
 
                           I N  A S S E M B L Y
 
                                May 3, 2024
                                ___________
 
 Introduced  by  M.  of  A.  BUTTENSCHON -- read once and referred to the
   Committee on Mental Health  --  committee  discharged,  bill  amended,
   ordered reprinted as amended and recommitted to said committee
 
 AN  ACT to amend the mental hygiene law, in relation to establishing the
   "Mariah N. Lacey-Reid Law" which aids designated  hotline  centers  in
   developing  protocols  for terminating calls to the suicide prevention
   and behavioral health crisis hotline
 
   THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND  ASSEM-
 BLY, DO ENACT AS FOLLOWS:
 
   Section  1.    Short  title.  This act shall be known and cited as the
 "Mariah N.  Lacey-Reid Law".
   § 2. Section 36.03 of the mental hygiene law is amended  by  adding  a
 new subdivision (g) to read as follows:
   (G)  IN  ACCORDANCE  WITH 988 BEST PRACTICES AND NATIONAL STANDARDS, A
 DESIGNATED  HOTLINE  CENTER  SHALL  PROMOTE  QUALITY   PERFORMANCE   AND
 CONNECTION  TO  THE  SUICIDE  PREVENTION  AND  BEHAVIORAL  HEALTH CRISIS
 HOTLINE, THAT SHALL INCLUDE BUT NOT LIMITED TO, DEVELOPING PROTOCOLS FOR
 TERMINATING A CALL WITH  ANY  PERSON  WHO  CALLS  A  DESIGNATED  HOTLINE
 CENTER,  AND  IF A CALLER IS PLACED ON HOLD, A DESIGNATED HOTLINE CENTER
 SHALL PROVIDE CALMING MUSIC, REGULAR "COMFORT" MESSAGES, AND  IF  NECES-
 SARY, THE HOTLINE CENTER SHALL PROVIDE ADDITIONAL MESSAGING TO ENCOURAGE
 THE CALLER TO STAY ON THE LINE.
   § 3. This act shall take effect immediately.
 
 
 
 
  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
                                                            LBD15333-03-4

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