Assembly Bill A2052

2023-2024 Legislative Session

Prevents the displacement of call center workers who provide call center services for the government in certain circumstances

download bill text pdf

Sponsored By

Current Bill Status - In Assembly Committee


  • Introduced
    • In Committee Assembly
    • In Committee Senate
    • On Floor Calendar Assembly
    • On Floor Calendar Senate
    • Passed Assembly
    • Passed Senate
  • Delivered to Governor
  • Signed By Governor

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2023-A2052 (ACTIVE) - Details

See Senate Version of this Bill:
S6328
Current Committee:
Assembly Labor
Law Section:
Labor Law
Laws Affected:
Add Art 21-B §§790 - 794, Lab L
Versions Introduced in 2021-2022 Legislative Session:
A7305

2023-A2052 (ACTIVE) - Summary

Prevents the displacement of call center workers who provide call center services for the government in certain circumstances; provides protections for call center workers when contracts with call center contractors are terminated; requires new call center contractors to hire existing call center workers; protects collective bargaining agreements.

2023-A2052 (ACTIVE) - Bill Text download pdf

                             
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                   2052
 
                        2023-2024 Regular Sessions
 
                           I N  A S S E M B L Y
 
                             January 23, 2023
                                ___________
 
 Introduced by M. of A. JOYNER -- read once and referred to the Committee
   on Labor
 
 AN  ACT  to amend the labor law, in relation to preventing the displace-
   ment of call center workers who provide call center services  for  the
   government in certain circumstances
 
   THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
 BLY, DO ENACT AS FOLLOWS:
 
   Section 1. The labor law is amended by adding a new  article  21-B  to
 read as follows:
                               ARTICLE 21-B
            PROTECTION OF CALL CENTER WORKERS FROM DISPLACEMENT
 SECTION 790. DEFINITIONS.
         791. TERMINATED CALL CENTER CONTRACT.
         792. ENTERING INTO A CALL CENTER CONTRACT.
         793. REMEDIES.
         794. NO CONFLICT WITH COLLECTIVE BARGAINING AGREEMENTS.
   § 790. DEFINITIONS. AS USED IN THIS ARTICLE:
   1. THE TERM "CALL CENTER" MEANS A FACILITY OR OTHER OPERATION IN WHICH
 EMPLOYEES  RECEIVE  PHONE CALLS OR OTHER COMMUNICATIONS, INCLUDING ELEC-
 TRONIC COMMUNICATIONS FOR THE PURPOSE OF PROVIDING  CUSTOMER  ASSISTANCE
 OR FOR RELATED SERVICES SUPPORTIVE OF BUSINESS PROCESSES.
   2.  THE  TERM  "CALL  CENTER CONTRACT" MEANS A CONTRACT WITH A GOVERN-
 MENTAL BODY, OR A SUBCONTRACT WITH AN ENTITY THAT HAS A CONTRACT WITH  A
 GOVERNMENTAL  BODY,  PURSUANT  TO  WHICH  THE  CONTRACTOR FURNISHES CALL
 CENTER SERVICES FOR THE BENEFIT OF THE GOVERNMENTAL BODY.
   3. THE TERM "GOVERNMENTAL BODY" MEANS THE STATE OF  NEW  YORK  OR  ANY
 POLITICAL  SUBDIVISION THEREOF, AND ANY PUBLIC AUTHORITY OR PUBLIC BENE-
 FIT CORPORATION IN THE STATE OF NEW YORK.
   4. THE TERM "CALL  CENTER  EMPLOYEE"  MEANS  ANY  PERSON  EMPLOYED  TO
 PERFORM  CALL  CENTER  SERVICES  WHO HAS BEEN REGULARLY ASSIGNED TO SUCH
 WORK FOR A CALL CENTER CONTRACTOR ON A FULL OR PART-TIME  BASIS  FOR  AT

  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
                                                            LBD06817-01-3
              

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