NY State Assembly Bill 2023-A7324B

Current Bill Status - In Assembly Committee

Introduced
- In Committee Assembly
- In Committee Senate
- On Floor Calendar Assembly
- On Floor Calendar Senate
- Passed Assembly
- Passed Senate
Delivered to Governor
Signed By Governor

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Actions

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	Assembly Actions - Lowercase Senate Actions - UPPERCASE
May 17, 2024	print number 7324b
May 17, 2024	amend (t) and recommit to governmental operations
Jan 03, 2024	referred to governmental operations
May 24, 2023	print number 7324a
May 24, 2023	amend (t) and recommit to governmental operations
May 17, 2023	referred to governmental operations

Bill Amendments

Original

B (Active)

2023-A7324 - Details

Current Committee:: Assembly Governmental Operations
Law Section:: Executive Law
Laws Affected:: Add §170-h, Exec L

2023-A7324 - Summary

Requires state agencies to measure, collect, report, and utilize metrics relating to the experience of residents interacting with agencies to improve provision of services to the people of the state, and to provide a biannual report to the governor and legislature.

2023-A7324 - Bill Text download pdf

                             
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                   7324
 
                        2023-2024 Regular Sessions
 
                           I N  A S S E M B L Y
 
                               May 17, 2023
                                ___________
 
 Introduced by M. of A. McDONALD -- read once and referred to the Commit-
   tee on Governmental Operations
 
 AN  ACT to amend the executive law, in relation to enacting the New York
   State Citizen Experience Act of 2023
 
   THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND  ASSEM-
 BLY, DO ENACT AS FOLLOWS:

   Section  1.  Short  title. This act shall be known and may be cited as
 the "New York State Citizen Experience Act of 2023"
   § 2. Legislative intent. The legislature finds that the New York state
 government serves the people of the state of New York and should seek to
 continually improve the provision of services based on citizen feedback.
 While many state  agencies,  offices,  and  programs  provide  excellent
 service  to  New  Yorkers,  there  are  many areas ripe for improvement,
 particularly  within  agencies  that  provide  extensive  citizen-facing
 services. Providing quality services to citizens improves the confidence
 of  New  Yorkers  in their government and helps agencies achieve greater
 impact  and  fulfill  their  missions.  Improving  service  to  citizens
 requires agencies to leverage technology, collect and share standardized
 data,  and develop customer-centered mindsets and service strategies. It
 is the legislature's belief that all agencies should strive  to  provide
 high-quality,  courteous, effective, and efficient services to New York-
 ers and seek to measure, collect, report, and utilize  metrics  relating
 to  the  experience of citizens interacting with agencies to continually
 improve provision of services to the people of the state of New York.
   § 3. The executive law is amended by adding a  new  section  171-a  to
 read as follows:
   §  171-A.  COLLECTION OF VOLUNTARY CITIZEN EXPERIENCE FEEDBACK. 1. FOR
 PURPOSES OF THIS SECTION, THE FOLLOWING TERMS SHALL HAVE  THE  FOLLOWING
 MEANINGS:
   (A)  "COVERED  AGENCY"  MEANS  AN AGENCY UNDER THE EXECUTIVE BRANCH OF
 STATE GOVERNMENT THAT PROVIDES OR  FUNDS  CITIZEN-FACING  SERVICES  THAT
 
  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
                                                            LBD11206-01-3

 A. 7324                             2
 
 HAVE  A  HIGH  IMPACT  ON  THE PUBLIC DUE TO A LARGE CITIZEN BASE AND/OR
 INVOLVE SERVICES THAT HAVE A CRITICAL EFFECT ON THOSE SERVED.
   (B)  "VOLUNTARY  CITIZEN  EXPERIENCE  FEEDBACK"  MEANS A RESPONSE TO A
 COLLECTION OF INFORMATION CONDUCTED BY A COVERED  AGENCY  IN  ACCORDANCE
 WITH THIS ACT.
   2.  (A)  WITHIN NINETY DAYS OF THE EFFECTIVE DATE OF THIS SECTION, THE
 GOVERNOR SHALL DESIGNATE THE COVERED AGENCIES REQUIRED TO COLLECT VOLUN-
 TARY CITIZEN EXPERIENCE DATA. THE GOVERNOR  SHALL  MAINTAIN  A  LIST  OF
 DESIGNATED COVERED AGENCIES AND MAY UPDATE THIS LIST AT ANY TIME.
   (B)  WITHIN ONE YEAR OF SUCH DESIGNATION BY THE GOVERNOR, EACH COVERED
 AGENCY SHALL SOLICIT THE  COLLECTION  OF  VOLUNTARY  CITIZEN  EXPERIENCE
 FEEDBACK WITH RESPECT TO ANY SERVICE OFFERED BY OR TRANSACTIONS WITH THE
 COVERED AGENCY.
   (C)  THE  COVERED AGENCY SHALL DEVELOP A SET OF STANDARDIZED QUESTIONS
 THAT ADDRESS:
   (I) OVERALL SATISFACTION OF CITIZENS WITH THE SPECIFIC INTERACTION  OR
 SERVICE RECEIVED;
   (II)  THE  EXTENT  TO  WHICH  CITIZENS  WERE  ABLE TO ACCOMPLISH THEIR
 INTENDED TASK OR PURPOSE;
   (III) WHETHER THE CITIZEN WAS TREATED WITH RESPECT  AND  PROFESSIONAL-
 ISM;
   (IV) WHETHER THE CITIZEN BELIEVES THEY WERE SERVED IN A TIMELY MANNER;
 AND
   (V) ANY ADDITIONAL METRICS AS DETERMINED BY THE COVERED AGENCY.
   (D)  TO THE EXTENT PRACTICABLE, THE VOLUNTARY CITIZEN EXPERIENCE FEED-
 BACK SHALL BE COLLECTED ACROSS ALL PLATFORMS OR CHANNELS  THROUGH  WHICH
 THE  COVERED AGENCY INTERACTS WITH CITIZENS OR OTHER ENTITIES TO DELIVER
 INFORMATION OR SERVICES, AND THE VOLUNTARY CITIZEN  EXPERIENCE  FEEDBACK
 COLLECTED  UNDER  THIS SECTION SHALL BE TIED TO SPECIFIC TRANSACTIONS OR
 INTERACTIONS WITH CITIZENS UTILIZING PROGRAMS OR SERVICES OFFERED BY THE
 COVERED AGENCY.
   3. (A) ANY RESPONSE TO THE SOLICITATION OF VOLUNTARY  CITIZEN  EXPERI-
 ENCE FEEDBACK SHALL REMAIN ANONYMOUS;
   (B) ANY INDIVIDUAL OR ENTITY WHO DECLINES TO PARTICIPATE IN THE SOLIC-
 ITATION  OF  VOLUNTARY  CITIZEN EXPERIENCE FEEDBACK SHALL NOT BE TREATED
 DIFFERENTLY BY THE COVERED AGENCY FOR PURPOSES OF PROVIDING SERVICES  OR
 INFORMATION;
   (C) THE VOLUNTARY NATURE OF THE SOLICITATION MUST BE CLEAR;
   (D) ANY SOLICITATION OF VOLUNTARY CITIZEN EXPERIENCE FEEDBACK SHALL BE
 LIMITED  TO ONE SOLICITATION PER INTERACTION WITH AN INDIVIDUAL OR ENTI-
 TY;
   (E) TO THE EXTENT PRACTICABLE, THE SOLICITATION OF  VOLUNTARY  CITIZEN
 EXPERIENCE  FEEDBACK SHALL BE MADE AT THE POINT OF SERVICE WITH AN INDI-
 VIDUAL OR ENTITY;
   (F) ANY INSTRUMENT FOR COLLECTING VOLUNTARY CITIZEN  EXPERIENCE  FEED-
 BACK SHALL BE ACCESSIBLE TO INDIVIDUALS WITH DISABILITIES; AND
   (G)  ANY  APPLICABLE  INTERNAL  AGENCY  DATA GOVERNANCE POLICIES SHALL
 REMAIN IN EFFECT WITH RESPECT TO THE  COLLECTION  OF  VOLUNTARY  CITIZEN
 EXPERIENCE FEEDBACK FROM ANY INDIVIDUAL OR ENTITY.
   4.  (A)  EACH COVERED AGENCY SHALL REPORT TO THE GOVERNOR AND LEGISLA-
 TURE, ON A BIANNUAL BASIS FROM THE INITIAL COLLECTION OF VOLUNTARY CITI-
 ZEN EXPERIENCE FEEDBACK, ON THE OUTCOME OF THE COVERED AGENCY'S  EFFORTS
 OVER THE PREVIOUS TWO YEARS.
   (B)  THE  REPORT  SHALL  INCLUDE AN ANALYSIS OF THE CITIZEN EXPERIENCE
 FEEDBACK COLLECTED, A DESCRIPTION OF HOW THE COVERED  AGENCY  USED  SUCH
 FEEDBACK,  AN  ASSESSMENT  OF  OUTCOME IMPROVEMENT SINCE THE MOST RECENT
 A. 7324                             3
 
 REPORT WAS ISSUED, AND ANY RECOMMENDATIONS FOR SYSTEMS,  PROCESSES,  AND
 PROCEDURES TO IMPROVE CITIZEN EXPERIENCE WITH THE COVERED AGENCY.
   § 4. This act shall take effect immediately.

2023-A7324A - Details

Current Committee:: Assembly Governmental Operations
Law Section:: Executive Law
Laws Affected:: Add §170-h, Exec L

2023-A7324A - Summary

2023-A7324A - Bill Text download pdf

                             
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                  7324--A
 
                        2023-2024 Regular Sessions
 
                           I N  A S S E M B L Y
 
                               May 17, 2023
                                ___________
 
 Introduced by M. of A. McDONALD -- read once and referred to the Commit-
   tee  on Governmental Operations -- committee discharged, bill amended,
   ordered reprinted as amended and recommitted to said committee
 
 AN ACT to amend the executive law, in relation to enacting the New  York
   State Resident Experience Act of 2023

   THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
 BLY, DO ENACT AS FOLLOWS:
 
   Section 1. Short title. This act shall be known and may  be  cited  as
 the "New York State Resident Experience Act of 2023".
   § 2. Legislative intent. The legislature finds that the New York state
 government serves the people of the state of New York and should seek to
 continually  improve  the  provision of services based on resident feed-
 back.  While many state agencies, offices, and programs  provide  excel-
 lent  service to New Yorkers, there are many areas ripe for improvement,
 particularly within  agencies  that  provide  extensive  resident-facing
 services.  Providing  quality  services to residents improves the confi-
 dence of New Yorkers in their  government  and  helps  agencies  achieve
 greater  impact  and fulfill their missions. Improving services to resi-
 dents requires agencies to leverage technology, collect and share stand-
 ardized data, and develop customer-centered mindsets and service strate-
 gies. It is the legislature's belief that all agencies should strive  to
 provide  high-quality,  courteous,  effective, and efficient services to
 New Yorkers and seek to measure, collect, report,  and  utilize  metrics
 relating  to  the  experience  of residents interacting with agencies to
 continually improve provision of services to the people of the state  of
 New York.
   §  3.  The  executive  law is amended by adding a new section 170-g to
 read as follows:
   § 170-G. COLLECTION OF VOLUNTARY RESIDENT EXPERIENCE FEEDBACK. 1.  FOR
 PURPOSES  OF  THIS SECTION, THE FOLLOWING TERMS SHALL HAVE THE FOLLOWING
 MEANINGS:
 
  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
                                                            LBD11206-03-3

 A. 7324--A                          2
 
   (A) "COVERED AGENCY" MEANS AN AGENCY UNDER  THE  EXECUTIVE  BRANCH  OF
 STATE  GOVERNMENT  THAT  PROVIDES OR FUNDS RESIDENT-FACING SERVICES THAT
 HAVE A HIGH IMPACT ON THE PUBLIC DUE TO A  LARGE  RESIDENT  BASE  AND/OR
 INVOLVE SERVICES THAT HAVE A CRITICAL EFFECT ON THOSE SERVED.
   (B)  "VOLUNTARY  RESIDENT  EXPERIENCE  FEEDBACK" MEANS A RESPONSE TO A
 COLLECTION OF INFORMATION CONDUCTED BY A COVERED  AGENCY  IN  ACCORDANCE
 WITH THIS ACT.
   2.  (A)  WITHIN NINETY DAYS OF THE EFFECTIVE DATE OF THIS SECTION, THE
 GOVERNOR SHALL DESIGNATE THE COVERED AGENCIES REQUIRED TO COLLECT VOLUN-
 TARY RESIDENT EXPERIENCE DATA. THE GOVERNOR SHALL  MAINTAIN  A  LIST  OF
 DESIGNATED COVERED AGENCIES AND MAY UPDATE THIS LIST AT ANY TIME.
   (B)  WITHIN ONE YEAR OF SUCH DESIGNATION BY THE GOVERNOR, EACH COVERED
 AGENCY SHALL SOLICIT THE COLLECTION  OF  VOLUNTARY  RESIDENT  EXPERIENCE
 FEEDBACK WITH RESPECT TO ANY SERVICE OFFERED BY OR TRANSACTIONS WITH THE
 COVERED AGENCY.
   (C)  THE  COVERED AGENCY SHALL DEVELOP A SET OF STANDARDIZED QUESTIONS
 THAT ADDRESS:
   (I) OVERALL SATISFACTION OF RESIDENTS WITH THE SPECIFIC INTERACTION OR
 SERVICE RECEIVED;
   (II) THE EXTENT TO WHICH  RESIDENTS  WERE  ABLE  TO  ACCOMPLISH  THEIR
 INTENDED TASK OR PURPOSE;
   (III)  WHETHER THE RESIDENT WAS TREATED WITH RESPECT AND PROFESSIONAL-
 ISM;
   (IV) WHETHER THE RESIDENT  BELIEVES  THEY  WERE  SERVED  IN  A  TIMELY
 MANNER; AND
   (V) ANY ADDITIONAL METRICS AS DETERMINED BY THE COVERED AGENCY.
   (D) TO THE EXTENT PRACTICABLE, THE VOLUNTARY RESIDENT EXPERIENCE FEED-
 BACK  SHALL  BE COLLECTED ACROSS ALL PLATFORMS OR CHANNELS THROUGH WHICH
 THE COVERED AGENCY INTERACTS WITH RESIDENTS OR OTHER ENTITIES TO DELIVER
 INFORMATION OR SERVICES, AND THE VOLUNTARY RESIDENT EXPERIENCE  FEEDBACK
 COLLECTED  UNDER  THIS SECTION SHALL BE TIED TO SPECIFIC TRANSACTIONS OR
 INTERACTIONS WITH RESIDENTS UTILIZING PROGRAMS OR  SERVICES  OFFERED  BY
 THE COVERED AGENCY.
   3.  (A) ANY RESPONSE TO THE SOLICITATION OF VOLUNTARY RESIDENT EXPERI-
 ENCE FEEDBACK SHALL REMAIN ANONYMOUS;
   (B) ANY INDIVIDUAL OR ENTITY WHO DECLINES TO PARTICIPATE IN THE SOLIC-
 ITATION OF VOLUNTARY RESIDENT EXPERIENCE FEEDBACK SHALL NOT  BE  TREATED
 DIFFERENTLY  BY THE COVERED AGENCY FOR PURPOSES OF PROVIDING SERVICES OR
 INFORMATION;
   (C) THE VOLUNTARY NATURE OF THE SOLICITATION MUST BE CLEAR;
   (D) ANY SOLICITATION OF VOLUNTARY RESIDENT EXPERIENCE  FEEDBACK  SHALL
 BE  LIMITED  TO  ONE  SOLICITATION PER INTERACTION WITH AN INDIVIDUAL OR
 ENTITY;
   (E) TO THE EXTENT PRACTICABLE, THE SOLICITATION OF VOLUNTARY  RESIDENT
 EXPERIENCE  FEEDBACK SHALL BE MADE AT THE POINT OF SERVICE WITH AN INDI-
 VIDUAL OR ENTITY;
   (F) ANY INSTRUMENT FOR COLLECTING VOLUNTARY RESIDENT EXPERIENCE  FEED-
 BACK SHALL BE ACCESSIBLE TO INDIVIDUALS WITH DISABILITIES; AND
   (G)  ANY  APPLICABLE  INTERNAL  AGENCY  DATA GOVERNANCE POLICIES SHALL
 REMAIN IN EFFECT WITH RESPECT TO THE COLLECTION  OF  VOLUNTARY  RESIDENT
 EXPERIENCE FEEDBACK FROM ANY INDIVIDUAL OR ENTITY.
   4.  (A)  EACH COVERED AGENCY SHALL REPORT TO THE GOVERNOR AND LEGISLA-
 TURE, ON A BIANNUAL BASIS FROM THE INITIAL COLLECTION OF VOLUNTARY RESI-
 DENT EXPERIENCE FEEDBACK, ON THE OUTCOME OF THE COVERED AGENCY'S EFFORTS
 OVER THE PREVIOUS TWO YEARS.
 A. 7324--A                          3
 
   (B) THE REPORT SHALL INCLUDE AN ANALYSIS OF  THE  RESIDENT  EXPERIENCE
 FEEDBACK  COLLECTED,  A  DESCRIPTION OF HOW THE COVERED AGENCY USED SUCH
 FEEDBACK, AN ASSESSMENT OF OUTCOME IMPROVEMENT  SINCE  THE  MOST  RECENT
 REPORT  WAS  ISSUED, AND ANY RECOMMENDATIONS FOR SYSTEMS, PROCESSES, AND
 PROCEDURES TO IMPROVE RESIDENT EXPERIENCE WITH THE COVERED AGENCY.
   § 4. This act shall take effect immediately.

2023-A7324B (ACTIVE) - Details

Current Committee:: Assembly Governmental Operations
Law Section:: Executive Law
Laws Affected:: Add §170-h, Exec L

2023-A7324B (ACTIVE) - Summary

2023-A7324B (ACTIVE) - Bill Text download pdf

                             
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                  7324--B
 
                        2023-2024 Regular Sessions
 
                           I N  A S S E M B L Y
 
                               May 17, 2023
                                ___________
 
 Introduced by M. of A. McDONALD -- read once and referred to the Commit-
   tee  on Governmental Operations -- committee discharged, bill amended,
   ordered reprinted as amended and  recommitted  to  said  committee  --
   recommitted  to the Committee on Governmental Operations in accordance
   with Assembly Rule 3, sec. 2 -- committee  discharged,  bill  amended,
   ordered reprinted as amended and recommitted to said committee
 
 AN  ACT to amend the executive law, in relation to enacting the New York
   State Resident Experience Act of 2024
 
   THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND  ASSEM-
 BLY, DO ENACT AS FOLLOWS:
 
   Section  1.  Short  title. This act shall be known and may be cited as
 the "New York State Resident Experience Act of 2024".
   § 2. Legislative intent. The legislature finds that the New York state
 government serves the people of the state of New York and should seek to
 continually improve the provision of services based  on  resident  feed-
 back.    While many state agencies, offices, and programs provide excel-
 lent service to New Yorkers, there are many areas ripe for  improvement,
 particularly  within  agencies  that  provide  extensive resident-facing
 services. Providing quality services to residents  improves  the  confi-
 dence  of  New  Yorkers  in  their government and helps agencies achieve
 greater impact and fulfill their missions. Improving services  to  resi-
 dents requires agencies to leverage technology, collect and share stand-
 ardized data, and develop customer-centered mindsets and service strate-
 gies.  It is the legislature's belief that all agencies should strive to
 provide high-quality, courteous, effective, and  efficient  services  to
 New  Yorkers  and  seek to measure, collect, report, and utilize metrics
 relating to the experience of residents  interacting  with  agencies  to
 continually  improve provision of services to the people of the state of
 New York.
   § 3. The executive law is amended by adding a  new  section  170-h  to
 read as follows:

  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
                                                            LBD11206-04-4

 A. 7324--B                          2
 
   §  170-H. COLLECTION OF VOLUNTARY RESIDENT EXPERIENCE FEEDBACK. 1. FOR
 PURPOSES OF THIS SECTION, THE FOLLOWING TERMS SHALL HAVE  THE  FOLLOWING
 MEANINGS:
   (A)  "COVERED  AGENCY"  MEANS  AN AGENCY UNDER THE EXECUTIVE BRANCH OF
 STATE GOVERNMENT THAT PROVIDES OR FUNDS  RESIDENT-FACING  SERVICES  THAT
 HAVE  A  HIGH  IMPACT  ON THE PUBLIC DUE TO A LARGE RESIDENT BASE AND/OR
 INVOLVE SERVICES THAT HAVE A CRITICAL EFFECT ON THOSE SERVED.
   (B) "VOLUNTARY RESIDENT EXPERIENCE FEEDBACK" MEANS  A  RESPONSE  TO  A
 COLLECTION  OF  INFORMATION  CONDUCTED BY A COVERED AGENCY IN ACCORDANCE
 WITH THIS SECTION.
   2. (A) WITHIN NINETY DAYS OF THE EFFECTIVE DATE OF THIS  SECTION,  THE
 GOVERNOR SHALL DESIGNATE THE COVERED AGENCIES REQUIRED TO COLLECT VOLUN-
 TARY  RESIDENT  EXPERIENCE  DATA.  THE GOVERNOR SHALL MAINTAIN A LIST OF
 DESIGNATED COVERED AGENCIES AND MAY UPDATE THIS LIST AT ANY TIME.
   (B) WITHIN ONE YEAR OF SUCH DESIGNATION BY THE GOVERNOR, EACH  COVERED
 AGENCY  SHALL  SOLICIT  THE  COLLECTION OF VOLUNTARY RESIDENT EXPERIENCE
 FEEDBACK WITH RESPECT TO ANY SERVICE OFFERED BY OR TRANSACTIONS WITH THE
 COVERED AGENCY.
   (C) THE COVERED AGENCY SHALL DEVELOP A SET OF  STANDARDIZED  QUESTIONS
 THAT ADDRESS:
   (I) OVERALL SATISFACTION OF RESIDENTS WITH THE SPECIFIC INTERACTION OR
 SERVICE RECEIVED;
   (II)  THE  EXTENT  TO  WHICH  RESIDENTS  WERE ABLE TO ACCOMPLISH THEIR
 INTENDED TASK OR PURPOSE;
   (III) WHETHER THE RESIDENT WAS TREATED WITH RESPECT AND  PROFESSIONAL-
 ISM;
   (IV)  WHETHER  THE  RESIDENT  BELIEVES  THEY  WERE  SERVED IN A TIMELY
 MANNER; AND
   (V) ANY ADDITIONAL METRICS AS DETERMINED BY THE COVERED AGENCY.
   (D) TO THE EXTENT PRACTICABLE, THE VOLUNTARY RESIDENT EXPERIENCE FEED-
 BACK SHALL BE COLLECTED ACROSS ALL PLATFORMS OR CHANNELS  THROUGH  WHICH
 THE COVERED AGENCY INTERACTS WITH RESIDENTS OR OTHER ENTITIES TO DELIVER
 INFORMATION  OR SERVICES, AND THE VOLUNTARY RESIDENT EXPERIENCE FEEDBACK
 COLLECTED UNDER THIS SECTION SHALL BE TIED TO SPECIFIC  TRANSACTIONS  OR
 INTERACTIONS  WITH  RESIDENTS  UTILIZING PROGRAMS OR SERVICES OFFERED BY
 THE COVERED AGENCY.
   3. (A) ANY RESPONSE TO THE SOLICITATION OF VOLUNTARY RESIDENT  EXPERI-
 ENCE FEEDBACK SHALL REMAIN ANONYMOUS;
   (B) ANY INDIVIDUAL OR ENTITY WHO DECLINES TO PARTICIPATE IN THE SOLIC-
 ITATION  OF  VOLUNTARY RESIDENT EXPERIENCE FEEDBACK SHALL NOT BE TREATED
 DIFFERENTLY BY THE COVERED AGENCY FOR PURPOSES OF PROVIDING SERVICES  OR
 INFORMATION;
   (C) THE VOLUNTARY NATURE OF THE SOLICITATION MUST BE CLEAR;
   (D)  ANY  SOLICITATION OF VOLUNTARY RESIDENT EXPERIENCE FEEDBACK SHALL
 BE LIMITED TO ONE SOLICITATION PER INTERACTION  WITH  AN  INDIVIDUAL  OR
 ENTITY;
   (E)  TO THE EXTENT PRACTICABLE, THE SOLICITATION OF VOLUNTARY RESIDENT
 EXPERIENCE FEEDBACK SHALL BE MADE AT THE POINT OF SERVICE WITH AN  INDI-
 VIDUAL OR ENTITY;
   (F)  ANY INSTRUMENT FOR COLLECTING VOLUNTARY RESIDENT EXPERIENCE FEED-
 BACK SHALL BE ACCESSIBLE TO INDIVIDUALS WITH DISABILITIES; AND
   (G) ANY APPLICABLE INTERNAL  AGENCY  DATA  GOVERNANCE  POLICIES  SHALL
 REMAIN  IN  EFFECT  WITH RESPECT TO THE COLLECTION OF VOLUNTARY RESIDENT
 EXPERIENCE FEEDBACK FROM ANY INDIVIDUAL OR ENTITY.
   4. (A) EACH COVERED AGENCY SHALL REPORT TO THE GOVERNOR  AND  LEGISLA-
 TURE, ON A BIANNUAL BASIS FROM THE INITIAL COLLECTION OF VOLUNTARY RESI-
 A. 7324--B                          3
 
 DENT EXPERIENCE FEEDBACK, ON THE OUTCOME OF THE COVERED AGENCY'S EFFORTS
 OVER THE PREVIOUS TWO YEARS.
   (B)  THE  REPORT  SHALL INCLUDE AN ANALYSIS OF THE RESIDENT EXPERIENCE
 FEEDBACK COLLECTED, A DESCRIPTION OF HOW THE COVERED  AGENCY  USED  SUCH
 FEEDBACK,  AN  ASSESSMENT  OF  OUTCOME IMPROVEMENT SINCE THE MOST RECENT
 REPORT WAS ISSUED, AND ANY RECOMMENDATIONS FOR SYSTEMS,  PROCESSES,  AND
 PROCEDURES TO IMPROVE RESIDENT EXPERIENCE WITH THE COVERED AGENCY.
   § 4. This act shall take effect immediately.

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Assembly Bill A7324B

Sponsored By

Current Bill Status - In Assembly Committee

Bill Amendments

2023-A7324 - Details

2023-A7324 - Summary

2023-A7324 - Bill Text download pdf

2023-A7324A - Details

2023-A7324A - Summary

2023-A7324A - Bill Text download pdf

2023-A7324B (ACTIVE) - Details

2023-A7324B (ACTIVE) - Summary

2023-A7324B (ACTIVE) - Bill Text download pdf

Comments

Assembly Bill A7324B

Share this bill

Sponsored By

MCDONALD

Current Bill Status - In Assembly Committee

Bill Amendments

2023-A7324 - Details

2023-A7324 - Summary

2023-A7324 - Bill Text download pdf

2023-A7324A - Details

2023-A7324A - Summary

2023-A7324A - Bill Text download pdf

2023-A7324B (ACTIVE) - Details

2023-A7324B (ACTIVE) - Summary

2023-A7324B (ACTIVE) - Bill Text download pdf

Comments