S T A T E O F N E W Y O R K
________________________________________________________________________
8305
2023-2024 Regular Sessions
I N A S S E M B L Y
November 27, 2023
___________
Introduced by M. of A. BERGER -- read once and referred to the Committee
on Housing
AN ACT to amend the public housing law and the New York city charter, in
relation to directing the New York City Housing Authority to establish
a 311 hotline for the submission and receipt of complaints
THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
BLY, DO ENACT AS FOLLOWS:
Section 1. The public housing law is amended by adding a new section
402-h to read as follows:
§ 402-H. NEW YORK CITY HOUSING AUTHORITY 311 HOTLINE. THE NEW YORK
CITY HOUSING AUTHORITY IS AUTHORIZED AND DIRECTED TO ESTABLISH, IN COOR-
DINATION WITH THE DEPARTMENT OF INFORMATION TECHNOLOGY AND TELECOMMUNI-
CATIONS OF THE CITY OF NEW YORK, A 311 HOTLINE WHEREBY RESIDENTS OF ANY
PROJECT OPERATED BY SUCH AUTHORITY MAY REPORT HOUSING VIOLATIONS AND
SUBMIT OTHER COMPLAINTS THROUGH THE 311 CITIZENS SERVICE CENTER.
§ 2. The New York city charter is amended by adding a new section 1077
to read as follows:
§ 1077. NEW YORK CITY HOUSING AUTHORITY 311 HOTLINE. THE DEPARTMENT IS
AUTHORIZED AND DIRECTED TO ESTABLISH A HOUSING AUTHORITY 311 HOTLINE, IN
COORDINATION WITH THE NEW YORK CITY HOUSING AUTHORITY. THE DEPARTMENT
OR THE CITY COUNCIL MAY PROMULGATE ANY RULES AND REGULATIONS NECESSARY
TO ACCEPT AND PROCESS COMPLAINTS FROM TENANTS OF PUBLIC HOUSING PROJECTS
OPERATED BY THE NEW YORK CITY HOUSING AUTHORITY. THE DEPARTMENT SHALL
FURTHER ESTABLISH RULES AND PROCEDURES FOR THE TIMELY AND EFFECTIVE
TRANSMISSION OF SUCH RESIDENT COMPLAINTS TO THE NEW YORK CITY HOUSING
AUTHORITY IN COORDINATION WITH THE DEPARTMENT OF HOUSING PRESERVATION
AND DEVELOPMENT.
§ 3. This act shall take effect on the one hundred eightieth day after
it shall have become a law. Effective immediately, the New York City
Housing Authority and the department of information technology and tele-
communications of the city of New York are authorized to promulgate any
rules and regulations necessary to implement the provisions of this act
on its effective date on or before such date.
EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
[ ] is old law to be omitted.
LBD03383-03-3