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Senate Bill S6057

2023-2024 Legislative Session

Relates to requiring state agencies to offer an option to speak to a live agency representative

download bill text pdf

Sponsored By

Archive: Last Bill Status - In Senate Committee Finance Committee

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2023-S6057 (ACTIVE) - Details

Current Committee:
Senate Finance
Law Section:
Executive Law
Laws Affected:
Add §164-e, Exec L
Versions Introduced in 2025-2026 Legislative Session:
S1121

2023-S6057 (ACTIVE) - Summary

Requires state agencies to offer an option for a member of the public to speak to a live agency representative when contacting such agency.

2023-S6057 (ACTIVE) - Sponsor Memo

2023-S6057 (ACTIVE) - Bill Text download pdf 

                             
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                   6057
 
                        2023-2024 Regular Sessions
 
                             I N  S E N A T E
 
                              March 27, 2023
                                ___________
 
 Introduced by Sen. OBERACKER -- read twice and ordered printed, and when
   printed to be committed to the Committee on Finance
 
 AN  ACT to amend the executive law, in relation to requiring state agen-
   cies to offer the public an option to speak with a live agency  repre-
   sentative

   THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
 BLY, DO ENACT AS FOLLOWS:
 
   Section 1. The executive law is amended by adding a new section  164-e
 to read as follows:
   § 164-E. LIVE AGENCY REPRESENTATIVES. EVERY DEPARTMENT, BUREAU, BOARD,
 COMMISSION,  AUTHORITY,  OR  ANY  OTHER AGENCY OR INSTRUMENTALITY OF THE
 STATE SHALL PROVIDE AN INITIAL OPTION FOR A  MEMBER  OF  THE  PUBLIC  TO
 SPEAK TO A LIVE REPRESENTATIVE, IN REAL TIME, WHEN CONTACTED BY ANY SUCH
 MEMBER  OF THE PUBLIC USING A TELEPHONE NUMBER DESIGNATED BY THE DEPART-
 MENT, BUREAU, BOARD, COMMISSION,  AUTHORITY,  OR  ANY  OTHER  AGENCY  OR
 INSTRUMENTALITY OF THE STATE FOR CONTACT OR RECEIVING INQUIRIES FROM THE
 PUBLIC.    ANY  AUTOMATED ANSWERING SYSTEM USED BY A DEPARTMENT, BUREAU,
 BOARD, COMMISSION, AUTHORITY, OR ANY OTHER AGENCY OR INSTRUMENTALITY  OF
 THE  STATE  SHALL BEGIN WITH AN OPTION TO SPEAK TO A LIVE REPRESENTATIVE
 PRIOR TO DIRECTING THE CALL THROUGH ANY OTHER NUMERIC PROMPTS.
   § 2. This act shall take effect on the one hundred eightieth day after
 it shall have become a law.
 
 
 
 
  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
                                                            LBD10352-02-3

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