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Assembly Bill A10796

2025-2026 Legislative Session

Prohibits state agency hotlines from relying exclusively on automated answering systems

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Current Bill Status - In Assembly Committee

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2025-A10796 (ACTIVE) - Details

Current Committee:
Assembly Governmental Operations
Law Section:
State Technology Law
Laws Affected:
Amd §101, add §103-g, St Tech L

2025-A10796 (ACTIVE) - Summary

Prohibits state agency hotlines from relying exclusively on automated answering systems; requires state agency hotlines to provide callers with a clear option to speak with a live representative.

2025-A10796 (ACTIVE) - Bill Text download pdf 

                             
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                   10796
 
                           I N  A S S E M B L Y
 
                               April 1, 2026
                                ___________
 
 Introduced  by  M. of A. FALL -- read once and referred to the Committee
   on Governmental Operations
 
 AN ACT to amend the state technology law,  in  relation  to  prohibiting
   state  agency hotlines from relying exclusively on automated answering
   systems
 
   THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND  ASSEM-
 BLY, DO ENACT AS FOLLOWS:

   Section  1.  Section  101  of  the  state technology law is amended by
 adding two new subdivisions 7 and 8 to read as follows:
   7. "STATE AGENCY HOTLINE" MEANS ANY DIRECT PHONE LINE ESTABLISHED  FOR
 THE  SPECIFIC  PURPOSE  OF  ALLOWING  RESIDENTS OF THE STATE TO DIRECTLY
 CONTACT A STATE AGENCY.
   8. "STANDARD BUSINESS HOURS" MEANS THE TIME BETWEEN NINE O'CLOCK  A.M.
 AND FIVE O'CLOCK P.M. DURING MONDAY THROUGH FRIDAY, EXCLUDING ANY PUBLIC
 HOLIDAYS   IDENTIFIED   UNDER   SECTION   TWENTY-FOUR   OF  THE  GENERAL
 CONSTRUCTION LAW.
   § 2. The state technology law is amended by adding a new section 103-g
 to read as follows:
   § 103-G. STATE AGENCY HOTLINES. 1. NO STATE AGENCY SHALL  RELY  EXCLU-
 SIVELY  ON  AN  AUTOMATED  ANSWERING SYSTEM FOR ANSWERING A STATE AGENCY
 HOTLINE DURING STANDARD BUSINESS HOURS.
   2. ANY STATE AGENCY HOTLINE SHALL PROVIDE CALLERS WITH A CLEAR  OPTION
 TO SPEAK WITH A LIVE REPRESENTATIVE OF THE STATE AGENCY.
   § 3. This act shall take effect immediately.
 
 
 
 
  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
                                                            LBD15299-01-6

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