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Assembly Bill A8762

2025-2026 Legislative Session

Relates to requiring state agencies to offer an option to speak to a live agency representative

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Current Bill Status - In Assembly Committee

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2025-A8762 (ACTIVE) - Details

See Senate Version of this Bill:
S1121
Current Committee:
Assembly Governmental Operations
Law Section:
Executive Law
Laws Affected:
Add §164-e, Exec L
Versions Introduced in 2023-2024 Legislative Session:
S6057

2025-A8762 (ACTIVE) - Summary

Requires state agencies to offer an option for a member of the public to speak to a live agency representative when contacting such agency.

2025-A8762 (ACTIVE) - Bill Text download pdf 

                             
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                   8762
 
                        2025-2026 Regular Sessions
 
                           I N  A S S E M B L Y
 
                               June 2, 2025
                                ___________
 
 Introduced by M. of A. MILLER -- read once and referred to the Committee
   on Governmental Operations
 
 AN  ACT to amend the executive law, in relation to requiring state agen-
   cies to offer the public an option to speak with a live agency  repre-
   sentative
 
   THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
 BLY, DO ENACT AS FOLLOWS:
 
   Section 1. The executive law is amended by adding a new section  164-e
 to read as follows:
   § 164-E. LIVE AGENCY REPRESENTATIVES. EVERY DEPARTMENT, BUREAU, BOARD,
 COMMISSION,  AUTHORITY,  OR  ANY  OTHER AGENCY OR INSTRUMENTALITY OF THE
 STATE SHALL PROVIDE AN INITIAL OPTION FOR A  MEMBER  OF  THE  PUBLIC  TO
 SPEAK TO A LIVE REPRESENTATIVE, IN REAL TIME, WHEN CONTACTED BY ANY SUCH
 MEMBER  OF THE PUBLIC USING A TELEPHONE NUMBER DESIGNATED BY THE DEPART-
 MENT, BUREAU, BOARD, COMMISSION,  AUTHORITY,  OR  ANY  OTHER  AGENCY  OR
 INSTRUMENTALITY OF THE STATE FOR CONTACT OR RECEIVING INQUIRIES FROM THE
 PUBLIC.    ANY  AUTOMATED ANSWERING SYSTEM USED BY A DEPARTMENT, BUREAU,
 BOARD, COMMISSION, AUTHORITY, OR ANY OTHER AGENCY OR INSTRUMENTALITY  OF
 THE  STATE  SHALL BEGIN WITH AN OPTION TO SPEAK TO A LIVE REPRESENTATIVE
 PRIOR TO DIRECTING THE CALL THROUGH ANY OTHER NUMERIC PROMPTS.
   § 2. This act shall take effect on the one hundred eightieth day after
 it shall have become a law.
 
 
 
 
  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
                                                            LBD03530-01-5

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