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This entry was published on 2014-09-22
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SECTION 399-ZZ
Telephone bills
General Business (GBS) CHAPTER 20, ARTICLE 26
§ 399-zz. Telephone bills. At the time service is initiated to a
residential customer and at least once a year thereafter, every
telephone corporation, as defined in subdivision seventeen of section
two of the public service law, and every cable television company, as
defined in subdivision one of section two hundred twelve of the public
service law that provides telephone service to customers in New York
shall provide its customers with a notice that billing statements are
available in a large print format. Upon written request by a customer,
every telephone corporation and cable television company shall provide
the customer's billing statements in large print format no later than
sixty days after the date upon which the request is received by the
telephone corporation and cable television company. The provisions of
this section shall apply only to printed statements. For the purposes of
this section, "large print" means a font size of sixteen or larger to
illuminate billing information.