Student loan servicers are often the most important points of contact for student loan borrowers. They send your monthly bills and process your loan payments, and they are also supposed to answer your questions and help you figure out the best way to repay your loans. For these reasons, when student loan servicers don’t do their jobs well, borrowers suffer. In 2019, New York passed the Student Loan Servicing Act, which gave the New York State Department of Financial Services the authority to license and regulate student loan servicers and to ensure that they treat borrowers with the respect and professionalism they deserve.
The law also created new protections for borrowers and their co-signors. These rights are described in the New York Student Loan Borrower Bill of Rights as follows: