State Senator Christopher J. Ryan (SD-50) today announced the passage of S.7635B, legislation he sponsors to establish an optional 25-year retirement plan for 911 dispatchers and emergency communications professionals across New York State.

 

911 dispatchers are an essential part of New York’s public safety infrastructure, serving as the critical first point of contact in times of emergency. These highly trained professionals coordinate responses to fires, medical emergencies, accidents, and other urgent situations by quickly assessing calls, gathering vital information, and dispatching police, fire, and EMS resources. Their ability to remain calm under pressure and provide clear instructions can directly impact life-and-death outcomes. In addition to their technical expertise, dispatchers often provide reassurance and emotional support to individuals in crisis, serving as a steady voice in moments of fear and uncertainty.

 

The bill amends the Retirement and Social Security Law to allow state, county, and municipal employers participating in the New York State and Local Employees’ Retirement System (NYSLERS) to offer eligible public safety dispatchers, telecommunicators, communications officers, police communication technicians, and emergency services dispatchers the option to retire after 25 years of service with a retirement benefit equal to 50 percent of their final average salary.

 

“For too long, 911 dispatchers and emergency communications professionals have been underappreciated, underpaid, understaffed, and overworked. They are the first voice many New Yorkers hear in their most critical moments, and they play an indispensable role in keeping our communities safe,” said Senator Ryan. “The burnout and stress that come with this job are real, and this legislation is about recognizing that reality, supporting retention, and ensuring these careers remain sustainable for the next generation of public safety professionals.”

 

This bill passed the Senate with bipartisan support and now moves to the assembly for consideration.