S T A T E O F N E W Y O R K
________________________________________________________________________
4526--A
2015-2016 Regular Sessions
I N S E N A T E
March 26, 2015
___________
Introduced by Sen. GRIFFO -- read twice and ordered printed, and when
printed to be committed to the Committee on Energy and Telecommuni-
cations -- committee discharged, bill amended, ordered reprinted as
amended and recommitted to said committee
AN ACT to amend the public service law, in relation to telemarketing
practices of energy services companies
THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
BLY, DO ENACT AS FOLLOWS:
Section 1. The public service law is amended by adding a new article
4-C to read as follows:
ARTICLE 4-C
ENERGY SERVICE COMPANIES
SECTION 89-Q. ENERGY SERVICES COMPANY TELEMARKETING STANDARDS.
S 89-Q. ENERGY SERVICES COMPANY TELEMARKETING STANDARDS. 1. FOR THE
PURPOSE OF THIS SECTION:
(A) "ENERGY SERVICES COMPANY" OR "ESCO," SHALL MEAN ANY ENTITY ELIGI-
BLE TO SELL ENERGY SERVICES TO END USE CUSTOMERS USING THE TRANSMISSION
OR DISTRIBUTION SYSTEM OF A UTILITY CORPORATION.
(B) "DISTRIBUTION UTILITY" SHALL MEAN A GAS OR ELECTRIC CORPORATION
OWNING, OPERATING OR MANAGING ELECTRIC OR GAS FACILITIES FOR THE PURPOSE
OF DISTRIBUTING GAS OR ELECTRICITY TO END USERS.
(C) "ESCO TELEMARKETING REPRESENTATIVE" SHALL MEAN ANY EMPLOYEE OR
AGENT OF AN ESCO THAT ENGAGES IN ANY TELEMARKETING ACTIVITY INTENDED TO
ENROLL, CONTRACT OR SELL ENERGY SERVICES TO END USE CUSTOMERS WITH SUCH
ESCO.
(D) "INDEPENDENT THIRD PARTY VERIFICATION" SHALL MEAN THE CONFIRMATION
OF A CUSTOMER'S AGREEMENT TO TAKE SERVICE FROM AN ESCO, BY AN ENTITY
THAT IS INDEPENDENT OF THE ESCO.
2. (A) EACH ENERGY SERVICES COMPANY ENGAGING IN TELEMARKETING OR TELE-
MARKETING FIRM ENGAGED IN TELEMARKETING FOR ENERGY SERVICES SHALL BE
SUBJECT TO AND COMPLY WITH SECTIONS THREE HUNDRED NINETY-NINE-PP AND
EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
[ ] is old law to be omitted.
LBD07242-03-5
S. 4526--A 2
THREE HUNDRED NINETY-NINE-Z OF THE GENERAL BUSINESS LAW, INCLUDING BUT
NOT LIMITED TO THE ADHERENCE TO THE NATIONAL "DO-NOT-CALL" REGISTRY
ESTABLISHED, MANAGED AND MAINTAINED BY THE FEDERAL TRADE COMMISSION
PURSUANT TO 16 CFR SECTION 310.4(B)(1)(III) AS AMENDED FROM TIME TO
TIME.
(B) EACH ENERGY SERVICES COMPANY SHALL REQUIRE ANY CONTRACT FOR TELE-
MARKETING SERVICES TO REQUIRE THE TELEMARKETER TO HAVE A CERTIFICATE OF
REGISTRATION FROM THE SECRETARY OF STATE AND SUCH TELEMARKETER SHALL
AGREE TO BE SUBJECT TO AND COMPLY WITH SECTIONS THREE HUNDRED
NINETY-NINE-PP AND THREE HUNDRED NINETY-NINE-Z OF THE GENERAL BUSINESS
LAW, INCLUDING BUT NOT LIMITED TO THE ADHERENCE TO THE NATIONAL
"DO-NOT-CALL" REGISTRY ESTABLISHED, MANAGED AND MAINTAINED BY THE FEDER-
AL TRADE COMMISSION PURSUANT TO 16 CFR SECTION 310.4(B)(1)(III) AS
AMENDED FROM TIME TO TIME.
3. THE COMMISSION SHALL DIRECT EACH ENERGY SERVICES COMPANY AND ANY
ESCO TELEMARKETING REPRESENTATIVE SELLING OR OFFERING FOR SALE ENERGY
SERVICES TO RESIDENTIAL OR SMALL NON-RESIDENTIAL CUSTOMERS TO:
(A) REMOVE A RESIDENTIAL OR SMALL NON-RESIDENTIAL CUSTOMER'S NAME,
TELEPHONE, AND CONTACT INFORMATION FROM ANY ESCO TELEMARKETING DATABASE
UPON SUCH RESIDENTIAL OR SMALL NON-RESIDENTIAL CUSTOMER'S REQUEST;
(B) PROVIDE TO A POTENTIAL RESIDENTIAL OR SMALL NON-RESIDENTIAL
CUSTOMER: THE NAME OF THE ESCO TELEMARKETING REPRESENTATIVE ON THE CALL,
THE NAME OF THE ESCO ON WHOSE BEHALF THE CALL IS BEING MADE AND THE
PURPOSE OF SUCH CALL AND, UPON REQUEST, THE ESCO TELEMARKETING REPRESEN-
TATIVE'S IDENTIFICATION NUMBER;
(C) IMMEDIATELY TRANSFER A RESIDENTIAL OR SMALL NON-RESIDENTIAL
CUSTOMER TO A REPRESENTATIVE WHO SPEAKS THE RESIDENTIAL OR SMALL NON-RE-
SIDENTIAL CUSTOMER'S PRIMARY LANGUAGE OR TERMINATE THE CALL;
(D) USE INDEPENDENT THIRD PARTY VERIFICATION OF TELEMARKETING TRANS-
ACTIONS, AS APPROVED BY THE COMMISSION, PRIOR TO ENROLLING A RESIDENTIAL
OR SMALL NON-RESIDENTIAL CUSTOMER; AND
(E) PROHIBIT ESCO TELEMARKETING REPRESENTATIVES FROM ASSERTING THAT AN
ESCO IS ACTING ON BEHALF OF A DISTRIBUTION UTILITY.
4. (A) THE COMMISSION IS HEREBY GRANTED THE AUTHORITY, SUBJECT TO
PARAGRAPH (B) OF THIS SUBDIVISION, TO ASSESS A CIVIL PENALTY NOT TO
EXCEED ONE THOUSAND DOLLARS AGAINST ANY ESCO WHEN SUCH ESCO OR ITS ESCO
TELEMARKETING REPRESENTATIVES KNOWINGLY FAILS OR NEGLECTS TO COMPLY WITH
ANY PROVISION OF THIS SECTION OR ANY REGULATION OR ORDER OF THE COMMIS-
SION IMPLEMENTING OR ENFORCING THE PROVISIONS OF THIS SECTION. IN THE
CASE OF A CONTINUING VIOLATION, THE COMMISSION IS HEREBY AUTHORIZED TO
DEEM EACH DAY A SEPARATE AND DISTINCT OFFENSE.
(B) WHENEVER THE COMMISSION HAS REASON TO BELIEVE THAT AN ESCO SHOULD
BE SUBJECT TO IMPOSITION OF A CIVIL PENALTY OR PENALTIES AS SET FORTH IN
THIS SUBDIVISION, THE COMMISSION SHALL NOTIFY SUCH ESCO. SUCH NOTICE
SHALL INCLUDE, BUT SHALL NOT BE LIMITED TO (I) THE DATE AND A BRIEF
DESCRIPTION OF THE FACTS AND NATURE OF EACH ACT OR FAILURE TO ACT FOR
WHICH SUCH PENALTY IS PROPOSED; (II) THE AMOUNT OF EACH PENALTY THAT THE
COMMISSION PROPOSES TO ASSESS; AND (III) THE OPTION TO REQUEST A HEARING
TO DEMONSTRATE WHY THE PROPOSED PENALTY OR PENALTIES SHOULD NOT BE
ASSESSED AGAINST SUCH ESCO.
5. NOTHING IN THIS SECTION SHALL BE DEEMED TO LIMIT ANY AUTHORITY OF
THE COMMISSION OR THE LONG ISLAND POWER AUTHORITY TO LIMIT, SUSPEND OR
REVOKE THE ELIGIBILITY OF AN ENERGY SERVICES COMPANY OR ESCO TELEMARKET-
ING REPRESENTATIVE TO SELL, OFFER, OR MARKET ENERGY SERVICES FOR
VIOLATION OF ANY PROVISION OF LAW, RULE, REGULATION OR POLICY ENFORCEA-
BLE BY THE COMMISSION OR THE LONG ISLAND POWER AUTHORITY.
S. 4526--A 3
6. NOTHING IN THIS SECTION SHALL LIMIT THE AUTHORITY OF THE COMMISSION
OR THE LONG ISLAND POWER AUTHORITY TO ADOPT ADDITIONAL ORDERS, GUIDE-
LINES, PRACTICES, POLICIES, RULES OR REGULATIONS RELATING TO THE MARKET-
ING PRACTICES OF ENERGY SERVICES COMPANIES TO RESIDENTIAL, SMALL NON-RE-
SIDENTIAL AND COMMERCIAL CUSTOMERS, WHETHER IN PERSON (INCLUDING DOOR TO
DOOR), OR BY MAIL, TELEPHONE OR OTHER ELECTRONIC MEANS, THAT ARE NOT
INCONSISTENT WITH THE PROVISIONS OF THIS SECTION.
S 2. This act shall take effect on the ninetieth day after it shall
have become a law; provided however that the public service commission
is authorized and directed to take any and all actions, including but
not limited to the promulgation of any orders, guidelines, practices,
policies, rules and regulations necessary to implement the provisions of
this act on or before such effective date.