Assembly Bill A10721

2019-2020 Legislative Session

Relates to quality standards for internet service providers

download bill text pdf

Sponsored By

Archive: Last Bill Status - In Assembly Committee


  • Introduced
    • In Committee Assembly
    • In Committee Senate
    • On Floor Calendar Assembly
    • On Floor Calendar Senate
    • Passed Assembly
    • Passed Senate
  • Delivered to Governor
  • Signed By Governor

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2019-A10721 (ACTIVE) - Details

See Senate Version of this Bill:
S7988
Current Committee:
Assembly Corporations, Authorities And Commissions
Law Section:
Public Service Law
Laws Affected:
Amd Art 11 Art Head, §212, add §231, Pub Serv L
Versions Introduced in Other Legislative Sessions:
2021-2022: S4061
2023-2024: S731

2019-A10721 (ACTIVE) - Summary

Directs the public service commission to establish quality of service standards, minimum performance levels, customer-specific credits, and reporting requirements that shall apply to each internet service provider.

2019-A10721 (ACTIVE) - Bill Text download pdf

                            
 
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                   10721
 
                           I N  A S S E M B L Y
 
                               July 1, 2020
                                ___________
 
 Introduced  by  COMMITTEE  ON  RULES -- (at request of M. of A. Otis) --
   read once and referred to the Committee on  Corporations,  Authorities
   and Commissions
 
 AN ACT to amend the public service law, in relation to quality standards
   for internet service providers
 
   THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
 BLY, DO ENACT AS FOLLOWS:

   Section 1. The article heading of article 11  of  the  public  service
 law,  as  added by chapter 83 of the laws of 1995, is amended to read as
 follows:
                                ARTICLE 11
      PROVISIONS RELATING TO CABLE TELEVISION COMPANIES AND INTERNET
                             SERVICE PROVIDERS
   § 2. Section 212 of the public service law is amended by adding a  new
 subdivision 15 to read as follows:
   15.  "INTERNET  SERVICE  PROVIDER"  SHALL MEAN ANY PERSON, BUSINESS OR
 ORGANIZATION QUALIFIED TO DO BUSINESS IN THIS STATE THAT PROVIDES  INDI-
 VIDUALS,  CORPORATIONS, OR OTHER ENTITIES WITH THE ABILITY TO CONNECT TO
 THE INTERNET.
   § 3. The public service law is amended by adding a new section 231  to
 read as follows:
   §  231.  SERVICE  QUALITY  STANDARDS  FOR  INTERNET SERVICE PROVIDERS;
 PENALTIES. 1. THE COMMISSION SHALL ESTABLISH QUALITY OF  SERVICE  STAND-
 ARDS, MINIMUM PERFORMANCE LEVELS, CUSTOMER-SPECIFIC CREDITS, AND REPORT-
 ING REQUIREMENTS THAT SHALL APPLY TO EACH INTERNET SERVICE PROVIDER.
   A.  SERVICE  STANDARDS SHALL INCLUDE, BUT NOT BE LIMITED TO: (I) MEAS-
 URES RELATING TO REPAIRS FOR SERVICE OUTAGES  WITHIN  FORTY-EIGHT  HOURS
 UNLESS  A CUSTOMER OPTS OTHERWISE; (II) A REQUIREMENT THAT NEW INSTALLA-
 TION ORDERS BE COMPLETED WITHIN FIVE DAYS UNLESS A SUBSCRIBER OR CUSTOM-
 ER OPTS OTHERWISE;  (III)  A  REQUIREMENT  THAT  EACH  INTERNET  SERVICE
 PROVIDER  DEVELOP  PROCEDURES  TO  PRIORITIZE SERVICE TO SUBSCRIBERS AND
 CUSTOMERS WHO  ARE  SPECIAL-NEEDS  SUBSCRIBERS  AND  CUSTOMERS  AND  FOR
 CUSTOMERS  WHO  UTILIZE  A MEDICAL ALERT SYSTEM OR COMMUNICATIONS EQUIP-
 MENT, IN CONJUNCTION WITH  MEDICAL  DEVICES,  TO  MONITOR  AND  TRANSMIT
 
  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
              

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