Senate Bill S2744

2021-2022 Legislative Session

Relates to complaint handling procedures for customers of public utilities

download bill text pdf

Sponsored By

Archive: Last Bill Status - In Senate Committee Energy And Telecommunications Committee


  • Introduced
    • In Committee Assembly
    • In Committee Senate
    • On Floor Calendar Assembly
    • On Floor Calendar Senate
    • Passed Assembly
    • Passed Senate
  • Delivered to Governor
  • Signed By Governor

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2021-S2744 (ACTIVE) - Details

See Assembly Version of this Bill:
A2038
Current Committee:
Senate Energy And Telecommunications
Law Section:
Public Service Law
Laws Affected:
Amd §43, Pub Serv L
Versions Introduced in Other Legislative Sessions:
2019-2020: S8301, A10682
2023-2024: S628, A1745

2021-S2744 (ACTIVE) - Summary

Relates to complaint handling procedures by the public service commission.

2021-S2744 (ACTIVE) - Sponsor Memo

2021-S2744 (ACTIVE) - Bill Text download pdf

                            
 
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                   2744
 
                        2021-2022 Regular Sessions
 
                             I N  S E N A T E
 
                             January 25, 2021
                                ___________
 
 Introduced  by  Sens.  COMRIE, BAILEY -- read twice and ordered printed,
   and when printed to be committed to the Committee on Energy and  Tele-
   communications
 
 AN  ACT to amend the public service law, in relation to complaint handl-
   ing procedures by the public service commission

   THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND  ASSEM-
 BLY, DO ENACT AS FOLLOWS:
 
   Section  1.  Section 43 of the public service law, as added by chapter
 713 of the laws of 1981, subdivision 3 as added by chapter  686  of  the
 laws of 2002, is amended to read as follows:
   § 43. Complaint  handling procedures. 1. The commission shall maintain
 regulations for the handling of [residential] ALL  customer  complaints,
 which  at a minimum shall require that each utility or municipality: (a)
 maintain procedures, AND PROVIDE A COPY OF THOSE PROCEDURES, AS AMENDED,
 TO THE COMMISSION, for prompt investigation of any complaint on  a  bill
 for  gas,  STEAM, or electric service rendered or a deposit required and
 for [prompt] reporting to the complainant [of] WITHIN: (I) FIFTEEN BUSI-
 NESS DAYS AFTER the result of such investigation FOR  A  UTILITY  CORPO-
 RATION;  OR  (II) THIRTY BUSINESS DAYS AFTER THE RESULT OF SUCH INVESTI-
 GATION FOR A MUNICIPALITY. [If such] SUCH report [is  made  orally,  the
 utility  corporation  or municipality shall offer the complainant upon a
 written request the opportunity to receive the report in writing]  SHALL
 BE  IN  WRITING AND PROVIDE ALL SUPPORTING DOCUMENTATION; (b) inform any
 complainant [whose complaint is resolved in favor of the utility  corpo-
 ration or municipality, in whole or in part,] of the availability of the
 commission's complaint handling procedures; (c) refrain from terminating
 service for nonpayment so long as a complaint is pending before a utili-
 ty,  municipality  or the commission and for fifteen days thereafter, or
 for such period as  the  commission  for  good  cause  shall  establish;
 provided  however,  that  as a condition of continued service during the
 pendency of any such  dispute,  a  customer  shall  pay  the  undisputed
 
  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
              

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