|Assembly Actions - Lowercase
Senate Actions - UPPERCASE
|Jan 06, 2021||referred to energy and telecommunications|
senate Bill S927
Current Bill Status - In Senate Committee Energy And Telecommunications Committee
- In Committee
- On Floor Calendar
- Passed Senate
- Passed Assembly
- Delivered to Governor
- Signed/Vetoed by Governor
S927 (ACTIVE) - Details
S927 (ACTIVE) - Sponsor Memo
BILL NUMBER: S927 SPONSOR: KAPLAN TITLE OF BILL: An act to amend the public service law, in relating to requiring utility companies maintain a toll free number for reporting service outages PURPOSE: This legislation would require any gas, electric, gas and electric, water, steam, telegraph, telephone, cable television company, Internet service provider, or municipality rendering equivalent utility services to have a 24/7 staffed telephone line for customers to report service outages. SUMMARY OF SPECIFIC PROVISIONS: Section 1 of the bill adds a new section 119d to the public service law to require any gas, electric, gas and electric, water, steam, telegraph, telephone, cable television company, Internet service provider or muni-
S927 (ACTIVE) - Bill Text download pdf
S T A T E O F N E W Y O R K ________________________________________________________________________ 927 2021-2022 Regular Sessions I N S E N A T E (PREFILED) January 6, 2021 ___________ Introduced by Sens. KAPLAN, MAYER -- read twice and ordered printed, and when printed to be committed to the Committee on Energy and Telecommu- nications AN ACT to amend the public service law, in relating to requiring utility companies maintain a toll free number for reporting service outages THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM- BLY, DO ENACT AS FOLLOWS: Section 1. The public service law is amended by adding a new section 119-d to read as follows: § 119-D. TOLL FREE NUMBER FOR SERVICE OUTAGES. 1. ANY GAS CORPO- RATION, ELECTRIC CORPORATION, GAS AND ELECTRIC CORPORATION, WATER CORPO- RATION, STEAM CORPORATION, TELEGRAPH CORPORATION, TELEPHONE CORPORATION, CABLE TELEVISION COMPANY, INTERNET SERVICE PROVIDER OR A MUNICIPALITY RENDERING EQUIVALENT UTILITY SERVICES IS REQUIRED TO ESTABLISH, PROVIDE AND MAINTAIN A TOLL FREE PHONE NUMBER FOR CONSUMERS OF SUCH UTILITY TO CALL FOR REPORTING SERVICE OUTAGES. SUCH TOLL FREE NUMBER SHALL: A. BE ATTENDED TWENTY-FOUR HOURS A DAY, SEVEN DAYS A WEEK; B. HAVE THE CAPACITY TO ADEQUATELY ADDRESS A SURGE IN PHONE CALL VOLUME DURING AN EMERGENCY SITUATION OR EXTREME WEATHER CONDITIONS; C. BE POSTED CLEARLY AND CONSPICUOUSLY ON THE HOMEPAGE OF THE UTILITY COMPANY'S WEBSITE; AND D. BE POSTED CLEARLY AND CONSPICUOUSLY ON THE FIRST PAGE OF EACH CONSUMER'S BILLING STATEMENT. 2. THE FAILURE TO COMPLY WITH THE PROVISIONS IN THIS SECTION SHALL SUBJECT ANY GAS CORPORATION, ELECTRIC CORPORATION, GAS AND ELECTRIC CORPORATION, WATER CORPORATION, STEAM CORPORATION, TELEGRAPH CORPO- RATION, TELEPHONE CORPORATION, CABLE TELEVISION COMPANY, INTERNET SERVICE PROVIDER OR A MUNICIPALITY RENDERING EQUIVALENT UTILITY SERVICES TO THE PENALTIES AUTHORIZED IN SECTION TWENTY-FIVE OF THIS CHAPTER. § 2. This act shall take effect on the ninetieth day after it shall have become a law.
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