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This entry was published on 2019-08-30
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SECTION 399-YY
Cable television company providing telephone services
General Business (GBS) CHAPTER 20, ARTICLE 26
§ 399-yy. Cable television company providing telephone services. 1.
Every cable television company, as defined in section two hundred twelve
of the public service law, that provides telephone service to customers
in New York shall, at its option: a. allow a customer to use a modified
or alternative name for a directory listing or b. waive the otherwise
applicable charges for a non-published telephone listing, where the
customer requests protection of its identity in connection with the
customer's purchase of telephone service and the customer is a victim of
domestic violence, as defined in section four hundred fifty-nine-a of
the social services law, and for whose benefit any order of protection,
other than a temporary order of protection, has been issued by a court
of competent jurisdiction. This waiver of charges shall be for the
duration of the applicable, non-temporary, order. Any non-published
listings provided in this section shall conform to all the same
requirements of other non-published listings. A customer requesting such
an accommodation shall provide a copy of the order of protection to the
applicable cable television company. Any customer requesting an
accommodation pursuant to this section may also request and shall be
provided, at no cost to the customer, a new telephone number within
fifteen days from the request for such accommodation.

2. Every cable television company, as defined in section two hundred
twelve of the public service law, that provides television and/or
telephone service to customers in New York under contract including, but
not limited to a multi-year contract or bundled contract with such cable
television company, shall allow a person to opt-out of such contract
without charge when such person is a victim of domestic violence and
request to opt-out in writing. Such victim of domestic violence shall
provide to such cable television company any of the following documents,
which shall relate to such domestic violence, within six months of the
document's issuance: (a) a valid domestic violence incident report form,
as such term is defined in subdivision fifteen of section eight hundred
thirty-seven of the executive law; (b) a valid police report; (c) a
valid order of protection; (d) a signed affidavit from a licensed
medical or mental health care provider, employee of a court acting
within the scope of his or her employment, social worker, a rape crisis
counselor, as defined in section forty-five hundred ten of the civil
practice law and rules, or advocate acting on behalf of an agency that
assists domestic violence victims. A claim for opting-out of such
contract without charge shall be made in good faith. Such cable
television company shall waive the otherwise applicable charges for such
person requesting to opt-out of such contract.