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This entry was published on 2015-03-20
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SECTION 1266-J
Metropolitan transportation authority pledge to customers
Public Authorities (PBA) CHAPTER 43-A, ARTICLE 5, TITLE 11
§ 1266-j. Metropolitan transportation authority pledge to customers.
1. A metropolitan transportation authority pledge to customers shall be
created and adopted by the metropolitan transportation authority. A copy
of such pledge shall be posted on the web site of the authority and
shall be posted in stations where the authority makes regular postings.
The authority shall post the pledge in the language or languages it
deems necessary and appropriate.

2. The metropolitan transportation authority pledge to customers shall
be in the form and manner as prescribed by the authority, include the
contact information of the authority, and include, but not be limited
to, the following:

(a) a description of the authority's commitment to provide safe and
reliable services;

(b) a description of the authority's commitment to provide timely and
accurate information on its services;

(c) a commitment that employees will provide service in a courteous
manner;

(d) a description of the authority's commitment to maintain clean
stations, facilities, subways and buses;

(e) a description of the authority's policies when it comes to
arranging alternative transportation when service is interrupted;

(f) when service is interrupted, a description of the authority's
policies when it comes to considering the comfort of inconvenienced
customers;

(g) when service is interrupted due to weather conditions, a
description of the authority's policies on notifying customers;

(h) when service is severely interrupted, a description of the
authority's policies on service restoration.

3. The authority from time to time may, update and amend the
metropolitan transportation authority pledge to customers as it deems
necessary and proper and may adopt rules and regulations for the proper
administration of this section.