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Assembly Bill A5194B

2013-2014 Legislative Session

Requires that telephone service provided by the state, a state agency, public authority or public benefit corporation be made available in English, Spanish, Chinese, Russian, French, French Creole and Italian

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Archive: Last Bill Status - In Assembly Committee

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Bill Amendments

2013-A5194 - Details

Current Committee:
Assembly Corporations, Authorities And Commissions
Law Section:
Public Authorities Law
Laws Affected:
Add §§2858 & 2882, Pub Auth L; add §171, Exec L; add §139-l, St Fin L
Versions Introduced in Other Legislative Sessions:
2009-2010: A10668
2011-2012: A3299
2015-2016: A5382
2017-2018: A4707

2013-A5194 - Summary

Requires that telephone service provided by the state, a state agency, public authority or public benefit corporation be made available in English, Chinese, French, French Creole, Italian, Korean, Russian and Spanish.

2013-A5194 - Bill Text download pdf 

                            
                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                  5194

                       2013-2014 Regular Sessions

                          I N  A S S E M B L Y

                            February 21, 2013
                               ___________

Introduced  by M. of A. BRENNAN -- read once and referred to the Commit-
  tee on Corporations, Authorities and Commissions

AN ACT to amend the state finance law and the public authorities law, in
  relation to requiring the provision of telephone customer  service  in
  the Spanish language

  THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section 1. The state finance law is amended by adding  a  new  section
139-1 to read as follows:
  S  139-1.  TELEPHONE  CUSTOMER  SERVICE CONTRACTS. NOTWITHSTANDING ANY
PROVISION OF LAW TO THE CONTRARY, ALL CONTRACTS, WITH  A  VALUE  OF  ONE
MILLION  DOLLARS  OR  MORE,  MADE AND AWARDED BY THE STATE OR ANY ENTITY
THEREOF, ANY PUBLIC BENEFIT CORPORATION, OR ANY PUBLIC AUTHORITY PROVID-
ING FOR THE PROVISION OF CUSTOMER SERVICE ON BEHALF OF  THE  STATE,  ANY
ENTITY  THEREOF,  A  PUBLIC BENEFIT CORPORATION OR A PUBLIC AUTHORITY BY
MEANS OF TELEPHONE BY A CONTRACTOR OR SUBCONTRACTOR, WHEN  SUCH  SERVICE
IS  TO  BE PROVIDED IN THE ENGLISH LANGUAGE, SHALL REQUIRE THAT CUSTOMER
SERVICE ALSO BE PROVIDED IN THE SPANISH LANGUAGE.
  S 2. The public authorities law is amended by  adding  a  new  section
2881 to read as follows:
  S  2881.  TELEPHONE  CUSTOMER  SERVICE  CONTRACTS. NOTWITHSTANDING ANY
PROVISION OF LAW TO THE CONTRARY, ALL CONTRACTS, WITH  A  VALUE  OF  ONE
MILLION  DOLLARS  OR  MORE,  MADE  AND  AWARDED  BY ANY PUBLIC AUTHORITY
CREATED BY THE STATE OR ANY  POLITICAL  SUBDIVISION  PROVIDING  FOR  THE
PROVISION  OF  CUSTOMER  SERVICE  ON  BEHALF OF SUCH PUBLIC AUTHORITY BY
MEANS OF TELEPHONE BY A CONTRACTOR OR SUBCONTRACTOR, WHEN  SUCH  SERVICE
IS  TO  BE PROVIDED IN THE ENGLISH LANGUAGE, SHALL REQUIRE THAT CUSTOMER
SERVICE ALSO BE PROVIDED IN THE SPANISH LANGUAGE.
  S 3. This act shall take effect on the thirtieth day  after  it  shall
have  become a law and shall apply to all contracts awarded or in effect
on or after such effective date.

 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                      [ ] is old law to be omitted.
                                                           LBD09055-01-3

co-Sponsors

multi-Sponsors

2013-A5194A - Details

Current Committee:
Assembly Corporations, Authorities And Commissions
Law Section:
Public Authorities Law
Laws Affected:
Add §§2858 & 2882, Pub Auth L; add §171, Exec L; add §139-l, St Fin L
Versions Introduced in Other Legislative Sessions:
2009-2010: A10668
2011-2012: A3299
2015-2016: A5382
2017-2018: A4707

2013-A5194A - Summary

Requires that telephone service provided by the state, a state agency, public authority or public benefit corporation be made available in English, Chinese, French, French Creole, Italian, Korean, Russian and Spanish.

2013-A5194A - Bill Text download pdf 

                            
                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                 5194--A

                       2013-2014 Regular Sessions

                          I N  A S S E M B L Y

                            February 21, 2013
                               ___________

Introduced  by M. of A. BRENNAN -- read once and referred to the Commit-
  tee on Corporations, Authorities and Commissions -- recommitted to the
  Committee on Corporations, Authorities and Commissions  in  accordance
  with  Assembly  Rule  3, sec. 2 -- committee discharged, bill amended,
  ordered reprinted as amended and recommitted to said committee

AN ACT to amend the public authorities law, the executive  law  and  the
  state finance law, in relation to requiring the provision of telephone
  service in other languages

  THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section 1. The public authorities law is amended  by  adding  two  new
sections 2858 and 2881 to read as follows:
  S  2858.  TELEPHONE  SERVICE LANGUAGES. ANY PUBLIC AUTHORITY OR PUBLIC
BENEFIT CORPORATION THAT DIRECTLY OPERATES A TELEPHONE ANSWERING SERVICE
TO RESPOND TO INQUIRIES, QUESTIONS OR COMPLAINTS  MADE  BY  THE  GENERAL
PUBLIC  SHALL  ENSURE THAT SUCH SERVICE BE PROVIDED IN ENGLISH, SPANISH,
CHINESE, RUSSIAN, FRENCH, FRENCH CREOLE AND ITALIAN.
  S 2881. TELEPHONE SERVICE LANGUAGES. NOTWITHSTANDING ANY PROVISION  OF
LAW  TO THE CONTRARY, ALL CONTRACTS, WITH A VALUE OF ONE MILLION DOLLARS
OR MORE, MADE AND AWARDED BY ANY  PUBLIC  AUTHORITY  OR  PUBLIC  BENEFIT
CORPORATION  TO  OPERATE  OR  OTHERWISE  PROVIDE  A  TELEPHONE ANSWERING
SERVICE TO RESPOND TO INQUIRIES, QUESTIONS OR  COMPLAINTS  MADE  BY  THE
GENERAL  PUBLIC  SHALL REQUIRE THAT SUCH SERVICE BE PROVIDED IN ENGLISH,
SPANISH, CHINESE, RUSSIAN, FRENCH, FRENCH CREOLE AND ITALIAN.
  S 2. The executive law is amended by adding a new section 171 to  read
as follows:
  S 171. TELEPHONE SERVICE LANGUAGES. THE STATE AND ANY STATE AGENCY, AS
SUCH  TERM  IS  DEFINED  IN  PARAGRAPH (A) OF SUBDIVISION ONE OF SECTION
EIGHTEEN OF THE STATE FINANCE LAW, THAT DIRECTLY  OPERATES  A  TELEPHONE
ANSWERING  SERVICE TO RESPOND TO INQUIRIES, QUESTIONS OR COMPLAINTS MADE

 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                      [ ] is old law to be omitted.
                                                           LBD09055-02-4

co-Sponsors

multi-Sponsors

2013-A5194B (ACTIVE) - Details

Current Committee:
Assembly Corporations, Authorities And Commissions
Law Section:
Public Authorities Law
Laws Affected:
Add §§2858 & 2882, Pub Auth L; add §171, Exec L; add §139-l, St Fin L
Versions Introduced in Other Legislative Sessions:
2009-2010: A10668
2011-2012: A3299
2015-2016: A5382
2017-2018: A4707

2013-A5194B (ACTIVE) - Summary

Requires that telephone service provided by the state, a state agency, public authority or public benefit corporation be made available in English, Chinese, French, French Creole, Italian, Korean, Russian and Spanish.

2013-A5194B (ACTIVE) - Bill Text download pdf 

                            
                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                 5194--B

                       2013-2014 Regular Sessions

                          I N  A S S E M B L Y

                            February 21, 2013
                               ___________

Introduced  by  M.  of  A.  BRENNAN,  JACOBS, COLTON, ROSENTHAL, MOSLEY,
  CYMBROWITZ, CRESPO, GOTTFRIED, RIVERA -- Multi-Sponsored by --  M.  of
  A. CAMARA, ROBINSON, THIELE -- read once and referred to the Committee
  on  Corporations,  Authorities  and  Commissions -- recommitted to the
  Committee on Corporations, Authorities and Commissions  in  accordance
  with  Assembly  Rule  3, sec. 2 -- committee discharged, bill amended,
  ordered reprinted as amended and  recommitted  to  said  committee  --
  recommitted  to the Committee on Corporations, Authorities and Commis-
  sions in  accordance  with  Assembly  Rule  3,  sec.  2  --  committee
  discharged, bill amended, ordered reprinted as amended and recommitted
  to said committee

AN  ACT  to  amend the public authorities law, the executive law and the
  state finance law, in relation to requiring the provision of telephone
  service in other languages

  THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND  ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section  1.  The  public  authorities law is amended by adding two new
sections 2858 and 2882 to read as follows:
  S 2858. TELEPHONE SERVICE LANGUAGES. ANY PUBLIC  AUTHORITY  OR  PUBLIC
BENEFIT CORPORATION THAT DIRECTLY OPERATES A TELEPHONE ANSWERING SERVICE
TO  RESPOND  TO  INQUIRIES,  QUESTIONS OR COMPLAINTS MADE BY THE GENERAL
PUBLIC SHALL ENSURE THAT SUCH SERVICE BE PROVIDED IN  ENGLISH,  CHINESE,
FRENCH, FRENCH CREOLE, ITALIAN, KOREAN, RUSSIAN AND SPANISH.
  S  2882. TELEPHONE SERVICE LANGUAGES. NOTWITHSTANDING ANY PROVISION OF
LAW TO THE CONTRARY, ALL CONTRACTS, WITH A VALUE OF ONE MILLION  DOLLARS
OR  MORE,  MADE  AND  AWARDED  BY ANY PUBLIC AUTHORITY OR PUBLIC BENEFIT
CORPORATION TO  OPERATE  OR  OTHERWISE  PROVIDE  A  TELEPHONE  ANSWERING
SERVICE  TO  RESPOND  TO  INQUIRIES, QUESTIONS OR COMPLAINTS MADE BY THE
GENERAL PUBLIC SHALL REQUIRE THAT SUCH SERVICE BE PROVIDED  IN  ENGLISH,
CHINESE, FRENCH, FRENCH CREOLE, ITALIAN, KOREAN, RUSSIAN AND SPANISH.

 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                      [ ] is old law to be omitted.
                                                           LBD09055-03-4

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