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Assembly Bill A4707

2017-2018 Legislative Session

Requires that telephone service provided by the state, a state agency, public authority or public benefit corporation be made available in other languages

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2017-A4707 (ACTIVE) - Details

Law Section:
Public Authorities Law
Laws Affected:
Add §§2858 & 2882, Pub Auth L; add §171, Exec L; add §139-l, St Fin L
Versions Introduced in Other Legislative Sessions:
2009-2010: A10668
2011-2012: A3299
2013-2014: A5194
2015-2016: A5382

2017-A4707 (ACTIVE) - Summary

Requires that telephone service provided by the state, a state agency, public authority or public benefit corporation be made available in English, Chinese, French Creole, Korean, Russian and Spanish.

2017-A4707 (ACTIVE) - Bill Text download pdf 

                            
 
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                   4707
 
                        2017-2018 Regular Sessions
 
                           I N  A S S E M B L Y
 
                             February 3, 2017
                                ___________
 
 Introduced by M. of A. DINOWITZ -- read once and referred to the Commit-
   tee on Corporations, Authorities and Commissions
 
 AN  ACT  to  amend the public authorities law, the executive law and the
   state finance law, in relation to requiring the provision of telephone
   service in other languages

   THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND  ASSEM-
 BLY, DO ENACT AS FOLLOWS:
 
   Section  1.  The  public  authorities law is amended by adding two new
 sections 2858 and 2882 to read as follows:
   § 2858. TELEPHONE SERVICE LANGUAGES. 1. ANY PUBLIC AUTHORITY OR PUBLIC
 BENEFIT CORPORATION THAT DIRECTLY OPERATES A TELEPHONE ANSWERING SERVICE
 TO RESPOND TO INQUIRIES, QUESTIONS OR COMPLAINTS  MADE  BY  THE  GENERAL
 PUBLIC,  INCLUDING  THE  RESIDENTS  OF THE COUNTIES OF BRONX, KINGS, NEW
 YORK, QUEENS AND RICHMOND, SHALL ENSURE THAT SUCH SERVICE BE PROVIDED IN
 ENGLISH, CHINESE, FRENCH CREOLE, KOREAN, RUSSIAN AND SPANISH.
   2. (A) COMMENCING WITH CALENDAR  YEAR  TWO  THOUSAND  TWENTY-TWO,  AND
 EVERY  FIVE  YEARS  THEREAFTER,  ANY  PUBLIC AUTHORITY OR PUBLIC BENEFIT
 CORPORATION SUBJECT TO THE PROVISIONS OF SUBDIVISION ONE OF THIS SECTION
 SHALL STUDY AND PERUSE THE MOST  RECENT  POPULATION  DATA  COMPILED  AND
 PUBLISHED  BY  THE  UNITED  STATES  CENSUS BUREAU TO DETERMINE WHETHER A
 LANGUAGE OTHER THAN THOSE LANGUAGES REFERRED TO IN  SUBDIVISION  ONE  OF
 THIS SECTION IS SPOKEN BY MORE THAN TWO PER CENT (2%) OF THE TOTAL RESI-
 DENTS  OF  THE  COUNTIES OF THE BRONX, KINGS, NEW YORK, QUEENS AND RICH-
 MOND.
   (B) IF IT IS DETERMINED THAT A LANGUAGE  OTHER  THAN  THOSE  LANGUAGES
 REFERRED  TO  IN  SUBDIVISION ONE OF THIS SECTION IS SPOKEN BY MORE THAN
 TWO PER CENT (2%) OF THE TOTAL RESIDENTS OF THE COUNTIES OF  THE  BRONX,
 KINGS,  NEW YORK, QUEENS AND RICHMOND, THE PUBLIC AUTHORITY SHALL ENSURE
 THAT SUCH ADDITIONAL LANGUAGE IS PROVIDED TO THE RESIDENTS OF SUCH COUN-
 TIES AS REQUIRED BY SUBDIVISION ONE OF THIS SECTION.
 
  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
                                                            LBD07605-01-7

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