| Date of Action |
Assembly Actions -
Lowercase Senate Actions - UPPERCASE |
|---|---|
| Aug 11, 2020 |
referred to rules |
Senate Bill S8894
2019-2020 Legislative Session
Sponsored By
(D, IP, WF) Senate District
Archive: Last Bill Status - In Senate Committee Rules Committee
Actions
co-Sponsors
(D, WF) 37th Senate District
2019-S8894 (ACTIVE) - Details
2019-S8894 (ACTIVE) - Sponsor Memo
BILL NUMBER: S8894
SPONSOR: KAPLAN
TITLE OF BILL:
An act to amend the public service law, in relating to requiring utility
companies maintain a toll free number for reporting service outages
PURPOSE:
This legislation would require any gas, electric, gas and electric,
water, steam, telegraph, telephone, cable television company, Internet
service provider, or municipality rendering equivalent utility services
to have a 24/7 staffed telephone line for customers to report service
outages.
SUMMARY OF SPECIFIC PROVISIONS:
Section 1 of the bill adds a new section 119-d to the public service law
to require any gas, electric, gas and electric, water, steam, telegraph,
telephone, cable television company, Internet service provider or muni-
2019-S8894 (ACTIVE) - Bill Text download pdf
S T A T E O F N E W Y O R K
________________________________________________________________________
8894
I N S E N A T E
August 11, 2020
___________
Introduced by Sen. KAPLAN -- read twice and ordered printed, and when
printed to be committed to the Committee on Rules
AN ACT to amend the public service law, in relating to requiring utility
companies maintain a toll free number for reporting service outages
THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
BLY, DO ENACT AS FOLLOWS:
Section 1. The public service law is amended by adding a new section
119-d to read as follows:
§ 119-D. TOLL FREE NUMBER FOR SERVICE OUTAGES. 1. ANY GAS CORPO-
RATION, ELECTRIC CORPORATION, GAS AND ELECTRIC CORPORATION, WATER CORPO-
RATION, STEAM CORPORATION, TELEGRAPH CORPORATION, TELEPHONE CORPORATION,
CABLE TELEVISION COMPANY, INTERNET SERVICE PROVIDER OR A MUNICIPALITY
RENDERING EQUIVALENT UTILITY SERVICES IS REQUIRED TO ESTABLISH, PROVIDE
AND MAINTAIN A TOLL FREE PHONE NUMBER FOR CONSUMERS OF SUCH UTILITY TO
CALL FOR REPORTING SERVICE OUTAGES. SUCH TOLL FREE NUMBER SHALL:
A. BE ATTENDED TWENTY-FOUR HOURS A DAY, SEVEN DAYS A WEEK;
B. HAVE THE CAPACITY TO ADEQUATELY ADDRESS A SURGE IN PHONE CALL
VOLUME DURING AN EMERGENCY SITUATION OR EXTREME WEATHER CONDITIONS;
C. BE POSTED CLEARLY AND CONSPICUOUSLY ON THE HOMEPAGE OF THE UTILITY
COMPANY'S WEBSITE; AND
D. BE POSTED CLEARLY AND CONSPICUOUSLY ON THE FIRST PAGE OF EACH
CONSUMER'S BILLING STATEMENT.
2. THE FAILURE TO COMPLY WITH THE PROVISIONS IN THIS SECTION SHALL
SUBJECT ANY GAS CORPORATION, ELECTRIC CORPORATION, GAS AND ELECTRIC
CORPORATION, WATER CORPORATION, STEAM CORPORATION, TELEGRAPH CORPO-
RATION, TELEPHONE CORPORATION, CABLE TELEVISION COMPANY, INTERNET
SERVICE PROVIDER OR A MUNICIPALITY RENDERING EQUIVALENT UTILITY SERVICES
TO THE PENALTIES AUTHORIZED IN SECTION TWENTY-FIVE OF THIS CHAPTER.
§ 2. This act shall take effect on the ninetieth day after it shall
have become a law.
EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
[ ] is old law to be omitted.
LBD17084-03-0
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