BILL NUMBER:A10668
TITLE OF BILL: An act to amend the state finance law and the public
authorities law, in relation to requiring the provision of telephone
customer service in the Spanish language
PURPOSE OR GENERAL IDEA OF BILL: Requires contracts awarded by the state
or a public authority for telephone customer service, to provide such
service in the Spanish language.
SUMMARY OF SPECIFIC PROVISIONS: §139-1 is a new section that amends the
state finance law stating that all contracts, with a value of one
million dollars or more, made and awarded by the state or any entity
thereof, any public benefit corporation or a public authority by means
of telephone by a contractor or subcontractor, when such service is
provided in the English language, shall require that customer service
also be provided in the Spanish language.
§2881 is a new section that amends the public authorities law which
states that all contracts, with a value of one million dollars or more,
made and awarded by any public authority created by the state or any
political subdivision providing for the provision of customer service on
behalf of such public authority by means of telephone by a contractor or
subcontractor, when such service is to be provided in the English
language, shall require that customer service also be provided in the
Spanish language.
S T A T E O F N E W Y O R K
________________________________________________________________________
10668
I N A S S E M B L Y
April 14, 2010
___________
Introduced by M. of A. BRENNAN -- read once and referred to the Commit-
tee on Corporations, Authorities and Commissions
AN ACT to amend the state finance law and the public authorities law, in
relation to requiring the provision of telephone customer service in
the Spanish language
THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
BLY, DO ENACT AS FOLLOWS:
Section 1. The state finance law is amended by adding a new section
139-1 to read as follows:
S 139-1. TELEPHONE CUSTOMER SERVICE CONTRACTS. NOTWITHSTANDING ANY
PROVISION OF LAW TO THE CONTRARY, ALL CONTRACTS, WITH A VALUE OF ONE
MILLION DOLLARS OR MORE, MADE AND AWARDED BY THE STATE OR ANY ENTITY
THEREOF, ANY PUBLIC BENEFIT CORPORATION, OR ANY PUBLIC AUTHORITY PROVID-
ING FOR THE PROVISION OF CUSTOMER SERVICE ON BEHALF OF THE STATE, ANY
ENTITY THEREOF, A PUBLIC BENEFIT CORPORATION OR A PUBLIC AUTHORITY BY
MEANS OF TELEPHONE BY A CONTRACTOR OR SUBCONTRACTOR, WHEN SUCH SERVICE
IS TO BE PROVIDED IN THE ENGLISH LANGUAGE, SHALL REQUIRE THAT CUSTOMER
SERVICE ALSO BE PROVIDED IN THE SPANISH LANGUAGE.
S 2. The public authorities law is amended by adding a new section
2881 to read as follows:
S 2881. TELEPHONE CUSTOMER SERVICE CONTRACTS. NOTWITHSTANDING ANY
PROVISION OF LAW TO THE CONTRARY, ALL CONTRACTS, WITH A VALUE OF ONE
MILLION DOLLARS OR MORE, MADE AND AWARDED BY ANY PUBLIC AUTHORITY
CREATED BY THE STATE OR ANY POLITICAL SUBDIVISION PROVIDING FOR THE
PROVISION OF CUSTOMER SERVICE ON BEHALF OF SUCH PUBLIC AUTHORITY BY
MEANS OF TELEPHONE BY A CONTRACTOR OR SUBCONTRACTOR, WHEN SUCH SERVICE
IS TO BE PROVIDED IN THE ENGLISH LANGUAGE, SHALL REQUIRE THAT CUSTOMER
SERVICE ALSO BE PROVIDED IN THE SPANISH LANGUAGE.
S 3. This act shall take effect on the thirtieth day after it shall
have become a law and shall apply to all contracts awarded or in effect
on or after such effective date.
EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
[ ] is old law to be omitted.
LBD15811-01-0
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