|Assembly Actions - Lowercase
Senate Actions - UPPERCASE
|Jan 03, 2018||referred to ways and means|
|Feb 02, 2017||referred to ways and means|
assembly Bill A4350
Archive: Last Bill Status - In Assembly Committee
- In Committee
- On Floor Calendar
- Passed Senate
- Passed Assembly
- Delivered to Governor
- Signed/Vetoed by Governor
Carmen E. Arroyo
A4350 (ACTIVE) - Details
A4350 (ACTIVE) - Bill Text download pdf
S T A T E O F N E W Y O R K ________________________________________________________________________ 4350 2017-2018 Regular Sessions I N A S S E M B L Y February 2, 2017 ___________ Introduced by M. of A. ROSENTHAL, COLTON, CAHILL, SKOUFIS, CUSICK, MOSLEY, JAFFEE, KIM, BENEDETTO, GOTTFRIED, THIELE, ABINANTI, ENGLE- BRIGHT, RAMOS, OTIS, ROZIC, SANTABARBARA, STEC, DINOWITZ, RYAN, MAYER, LUPARDO, GUNTHER, BARRETT, MOYA, WEPRIN, SIMOTAS, LIFTON, BRONSON, GALEF, BRINDISI, HOOPER, BUCHWALD, TITONE, M. G. MILLER, ZEBROWSKI, RAIA, BRAUNSTEIN, FAHY -- Multi-Sponsored by -- M. of A. ABBATE, ARROYO, COOK, CRESPO, DenDEKKER, GARBARINO, GLICK, HEVESI, JOHNS, KEARNS, LENTOL, LUPINACCI, McKEVITT, PAULIN, PERRY, RIVERA, RODRIGUEZ, SEPULVEDA, SKARTADOS, SOLAGES -- read once and referred to the Commit- tee on Ways and Means AN ACT to amend the public service law and the general business law, in relation to call centers THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM- BLY, DO ENACT AS FOLLOWS: Section 1. Section 65 of the public service law is amended by adding a new subdivision 16 to read as follows: 16. (A) EVERY TELECOMMUNICATION SERVICE PROVIDER AND ITS SUBSIDIARIES FURNISHING TRADITIONAL LANDLINE TELEPHONE SERVICE, FIBER OPTIC SERVICE, VOICE OVER INTERNET PROTOCOL (VOIP), DATA CIRCUITS, CABLE OR INTERNET SERVICES SHALL PROVIDE CALL CENTER SERVICE ASSISTANCE INCLUDING, BUT NOT LIMITED TO OPERATOR SERVICES, DIRECTORY ASSISTANCE BUREAUS AND CALL COMPLETION SERVICES FOR THE FOLLOWING: (1) EXPLAINING COMPANY RATES, REGULATIONS, POLICIES, PROCEDURES, EQUIPMENT, CUSTOMER SERVICE OPTIONS AND COMMON PRACTICES; (2) DETERMINING CUSTOMER FINANCIAL RESPONSIBILITY, REQUIRED DEPOSITS, BILLING RATES, OR HANDLING PAYMENT AND OTHER CREDIT ARRANGEMENTS SUCH AS OBTAINING DEPOSITS, FINANCIAL STATEMENTS AND PAYMENT PLANS; (3) TAKING REQUESTS FOR NEW OR ADDITIONAL SERVICES, INCLUDING, BUT NOT LIMITED TO, EMERGENCY SERVICE, COMPLETING ASSISTANCE WITH DIALING, USING CALLING CARDS, CONNECTING COLLECT CALLS, BUSY LINE VERIFICATION OR RELAY CENTERS FOR THE HEARING IMPAIRED, PROVIDING REQUESTED LOCAL AND NATIONAL TELEPHONE NUMBERS, REVERSE NUMBER SEARCHES EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets [ ] is old law to be omitted.
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