senate Bill S5812

2017-2018 Legislative Session

Requires certain companies to operate and maintain call centers

download bill text pdf

Sponsored By

Archive: Last Bill Status - In Senate Committee Energy And Telecommunications Committee


  • Introduced
  • In Committee
  • On Floor Calendar
    • Passed Senate
    • Passed Assembly
  • Delivered to Governor
  • Signed/Vetoed by Governor

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Actions

view actions (2)
Assembly Actions - Lowercase
Senate Actions - UPPERCASE
Jan 03, 2018 referred to energy and telecommunications
May 02, 2017 referred to energy and telecommunications

Co-Sponsors

S5812 (ACTIVE) - Details

See Assembly Version of this Bill:
A4350
Current Committee:
Senate Energy And Telecommunications
Law Section:
Public Service Law
Laws Affected:
Amd §65, Pub Serv L; add §399-yyy, Gen Bus L
Versions Introduced in Other Legislative Sessions:
2013-2014: S4434, A7144
2015-2016: S3635, A668
2019-2020: A567

S5812 (ACTIVE) - Summary

Requires certain companies to operate and maintain call centers; prevents closure without notice and a hearing before the public service commission.

S5812 (ACTIVE) - Sponsor Memo

S5812 (ACTIVE) - Bill Text download pdf


                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                  5812

                       2017-2018 Regular Sessions

                            I N  S E N A T E

                               May 2, 2017
                               ___________

Introduced  by  Sen.  BOYLE  -- read twice and ordered printed, and when
  printed to be committed to the Committee on  Energy  and  Telecommuni-
  cations

AN  ACT to amend the public service law and the general business law, in
  relation to call centers

  THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND  ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section 1. Section 65 of the public service law is amended by adding a
new subdivision 16 to read as follows:
  16.  (A) EVERY TELECOMMUNICATION SERVICE PROVIDER AND ITS SUBSIDIARIES
FURNISHING TRADITIONAL LANDLINE TELEPHONE SERVICE, FIBER OPTIC  SERVICE,
VOICE  OVER  INTERNET  PROTOCOL (VOIP), DATA CIRCUITS, CABLE OR INTERNET
SERVICES SHALL PROVIDE CALL CENTER SERVICE ASSISTANCE INCLUDING, BUT NOT
LIMITED TO OPERATOR SERVICES,  DIRECTORY  ASSISTANCE  BUREAUS  AND  CALL
COMPLETION  SERVICES  FOR THE FOLLOWING:   (1) EXPLAINING COMPANY RATES,
REGULATIONS, POLICIES, PROCEDURES, EQUIPMENT, CUSTOMER  SERVICE  OPTIONS
AND COMMON PRACTICES; (2) DETERMINING CUSTOMER FINANCIAL RESPONSIBILITY,
REQUIRED  DEPOSITS,  BILLING RATES, OR HANDLING PAYMENT AND OTHER CREDIT
ARRANGEMENTS  SUCH  AS  OBTAINING  DEPOSITS,  FINANCIAL  STATEMENTS  AND
PAYMENT  PLANS;  (3)  TAKING  REQUESTS  FOR  NEW OR ADDITIONAL SERVICES,
INCLUDING, BUT NOT LIMITED TO, EMERGENCY SERVICE, COMPLETING  ASSISTANCE
WITH  DIALING,  USING CALLING CARDS, CONNECTING COLLECT CALLS, BUSY LINE
VERIFICATION OR  RELAY  CENTERS  FOR  THE  HEARING  IMPAIRED,  PROVIDING
REQUESTED  LOCAL AND NATIONAL TELEPHONE NUMBERS, REVERSE NUMBER SEARCHES
AND TAKING REQUESTS FOR AND COMPLETING THE PUBLISHING AND NON-PUBLISHING
OF A TELEPHONE NUMBER, AND PROVIDING ASSISTANCE TO  PAYPHONE  CUSTOMERS;
AND  (4)  PREPARING INSTALLATION AND REPAIR SERVICE ORDERS AND OBTAINING
ACCESS TO SUBSCRIBER'S PREMISES.
  (B) NO TELECOMMUNICATION SERVICE PROVIDER NOR ITS  SUBSIDIARIES  SHALL
CLOSE  A CALL CENTER OR OTHER FACILITY PROVIDING THE CUSTOMER ASSISTANCE
SET FORTH IN PARAGRAPH (A) OF THIS SUBDIVISION OR RELOCATE SUCH CUSTOMER

 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                      [ ] is old law to be omitted.

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