Senate Bill S5812

2017-2018 Legislative Session

Requires certain companies to operate and maintain call centers

download bill text pdf

Sponsored By

Archive: Last Bill Status - In Senate Committee Energy And Telecommunications Committee


  • Introduced
    • In Committee Assembly
    • In Committee Senate
    • On Floor Calendar Assembly
    • On Floor Calendar Senate
    • Passed Assembly
    • Passed Senate
  • Delivered to Governor
  • Signed By Governor

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2017-S5812 (ACTIVE) - Details

See Assembly Version of this Bill:
A4350
Current Committee:
Senate Energy And Telecommunications
Law Section:
Public Service Law
Laws Affected:
Amd §65, Pub Serv L; add §399-yyy, Gen Bus L
Versions Introduced in Other Legislative Sessions:
2013-2014: S4434, A7144
2015-2016: S3635, A668
2019-2020: A567

2017-S5812 (ACTIVE) - Summary

Requires certain companies to operate and maintain call centers; prevents closure without notice and a hearing before the public service commission.

2017-S5812 (ACTIVE) - Sponsor Memo

2017-S5812 (ACTIVE) - Bill Text download pdf

                            
 
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                   5812
 
                        2017-2018 Regular Sessions
 
                             I N  S E N A T E
 
                                May 2, 2017
                                ___________
 
 Introduced  by  Sen.  BOYLE  -- read twice and ordered printed, and when
   printed to be committed to the Committee on  Energy  and  Telecommuni-
   cations
 
 AN  ACT to amend the public service law and the general business law, in
   relation to call centers
 
   THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND  ASSEM-
 BLY, DO ENACT AS FOLLOWS:
 
   Section 1. Section 65 of the public service law is amended by adding a
 new subdivision 16 to read as follows:
   16.  (A) EVERY TELECOMMUNICATION SERVICE PROVIDER AND ITS SUBSIDIARIES
 FURNISHING TRADITIONAL LANDLINE TELEPHONE SERVICE, FIBER OPTIC  SERVICE,
 VOICE  OVER  INTERNET  PROTOCOL (VOIP), DATA CIRCUITS, CABLE OR INTERNET
 SERVICES SHALL PROVIDE CALL CENTER SERVICE ASSISTANCE INCLUDING, BUT NOT
 LIMITED TO OPERATOR SERVICES,  DIRECTORY  ASSISTANCE  BUREAUS  AND  CALL
 COMPLETION  SERVICES  FOR THE FOLLOWING:   (1) EXPLAINING COMPANY RATES,
 REGULATIONS, POLICIES, PROCEDURES, EQUIPMENT, CUSTOMER  SERVICE  OPTIONS
 AND COMMON PRACTICES; (2) DETERMINING CUSTOMER FINANCIAL RESPONSIBILITY,
 REQUIRED  DEPOSITS,  BILLING RATES, OR HANDLING PAYMENT AND OTHER CREDIT
 ARRANGEMENTS  SUCH  AS  OBTAINING  DEPOSITS,  FINANCIAL  STATEMENTS  AND
 PAYMENT  PLANS;  (3)  TAKING  REQUESTS  FOR  NEW OR ADDITIONAL SERVICES,
 INCLUDING, BUT NOT LIMITED TO, EMERGENCY SERVICE, COMPLETING  ASSISTANCE
 WITH  DIALING,  USING CALLING CARDS, CONNECTING COLLECT CALLS, BUSY LINE
 VERIFICATION OR  RELAY  CENTERS  FOR  THE  HEARING  IMPAIRED,  PROVIDING
 REQUESTED  LOCAL AND NATIONAL TELEPHONE NUMBERS, REVERSE NUMBER SEARCHES
 AND TAKING REQUESTS FOR AND COMPLETING THE PUBLISHING AND NON-PUBLISHING
 OF A TELEPHONE NUMBER, AND PROVIDING ASSISTANCE TO  PAYPHONE  CUSTOMERS;
 AND  (4)  PREPARING INSTALLATION AND REPAIR SERVICE ORDERS AND OBTAINING
 ACCESS TO SUBSCRIBER'S PREMISES.
   (B) NO TELECOMMUNICATION SERVICE PROVIDER NOR ITS  SUBSIDIARIES  SHALL
 CLOSE  A CALL CENTER OR OTHER FACILITY PROVIDING THE CUSTOMER ASSISTANCE
 SET FORTH IN PARAGRAPH (A) OF THIS SUBDIVISION OR RELOCATE SUCH CUSTOMER
 
  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
              

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