assembly Bill A668

2015-2016 Legislative Session

Requires certain companies to operate and maintain call centers

download bill text pdf

Sponsored By

Archive: Last Bill Status - In Assembly Committee


  • Introduced
  • In Committee
  • On Floor Calendar
    • Passed Senate
    • Passed Assembly
  • Delivered to Governor
  • Signed/Vetoed by Governor

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Actions

view actions (2)
Assembly Actions - Lowercase
Senate Actions - UPPERCASE
Jan 06, 2016 referred to ways and means
Jan 07, 2015 referred to ways and means

Co-Sponsors

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Multi-Sponsors

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A668 (ACTIVE) - Details

See Senate Version of this Bill:
S3635
Law Section:
Public Service Law
Laws Affected:
Amd §65, Pub Serv L; add §399-yyy, Gen Bus L
Versions Introduced in Other Legislative Sessions:
2013-2014: A7144, S4434
2017-2018: A4350, A7615, S5812, S6282
2019-2020: A567

A668 (ACTIVE) - Summary

Requires certain companies to operate and maintain call centers; prevents closure without notice and a hearing before the public service commission.

A668 (ACTIVE) - Bill Text download pdf

                    S T A T E   O F   N E W   Y O R K
________________________________________________________________________

                                   668

                       2015-2016 Regular Sessions

                          I N  A S S E M B L Y

                               (PREFILED)

                             January 7, 2015
                               ___________

Introduced by M. of A. ROSENTHAL, COLTON, CAHILL, SKOUFIS, CUSICK, SCAR-
  BOROUGH,  MOSLEY,  JAFFEE, KIM, SCHIMEL, BENEDETTO, GOTTFRIED, LAVINE,
  THIELE, ABINANTI, ENGLEBRIGHT, RAMOS, OTIS, ROBERTS, ROZIC,  SANTABAR-
  BARA,  STECK,  DINOWITZ, RYAN, MAYER, LUPARDO, GUNTHER, BARRETT, MOYA,
  WEPRIN, RUSSELL, SIMOTAS, BROOK-KRASNY, LIFTON, BRONSON, GALEF,  BRIN-
  DISI,  HOOPER,  BUCHWALD, TITONE, MILLER, ZEBROWSKI, RAIA, BRAUNSTEIN,
  FAHY -- Multi-Sponsored by -- M. of A. ABBATE,  ARROYO,  CLARK,  COOK,
  CRESPO,  DenDEKKER,  GARBARINO,  GLICK, HEVESI, JOHNS, KEARNS, LENTOL,
  LUPINACCI, MARKEY, McDONALD, McKEVITT, NOLAN, PAULIN,  PERRY,  RIVERA,
  ROBINSON,  RODRIGUEZ, SEPULVEDA, SKARTADOS, SOLAGES, WEINSTEIN -- read
  once and referred to the Committee on Ways and Means

AN ACT to amend the public service law and the general business law,  in
  relation to call centers

  THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
BLY, DO ENACT AS FOLLOWS:

  Section 1. Section 65 of the public service law is amended by adding a
new subdivision 16 to read as follows:
  16. (A) EVERY TELECOMMUNICATION SERVICE  PROVIDER  AND  THEIR  SUBSID-
IARIES  FURNISHING  TRADITIONAL  LANDLINE TELEPHONE SERVICE, FIBER OPTIC
SERVICE, VOICE OVER INTERNET PROTOCOL (VOIP), DATA  CIRCUITS,  CABLE  OR
INTERNET  SERVICES  SHALL PROVIDE CALL CENTER SERVICE ASSISTANCE INCLUD-
ING, BUT NOT LIMITED TO OPERATOR SERVICES, DIRECTORY ASSISTANCE  BUREAUS
AND  CALL COMPLETION SERVICES FOR THE FOLLOWING:  (1) EXPLAINING COMPANY
RATES, REGULATIONS, POLICIES, PROCEDURES,  EQUIPMENT,  CUSTOMER  SERVICE
OPTIONS AND COMMON PRACTICES; (2) DETERMINING CUSTOMER FINANCIAL RESPON-
SIBILITY,  REQUIRED  DEPOSITS,  BILLING  RATES,  OR HANDLING PAYMENT AND
OTHER CREDIT ARRANGEMENTS SUCH AS OBTAINING DEPOSITS,  FINANCIAL  STATE-
MENTS  AND  PAYMENT  PLANS;  (3)  TAKING  REQUESTS FOR NEW OR ADDITIONAL
SERVICES, INCLUDING, BUT NOT LIMITED TO, EMERGENCY  SERVICE,  COMPLETING
ASSISTANCE  WITH DIALING, USING CALLING CARDS, CONNECTING COLLECT CALLS,

 EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                      [ ] is old law to be omitted.

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